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Enterprise Contact Center Solutions: A Game Changer

NobelBiz

With the growing customer expectations, enterprises are under great pressure to deliver exceptional service. At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction.

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Drive hyper-personalized customer experiences with Amazon Personalize and generative AI

AWS Machine Learning

Today, we are excited to announce three launches that will help you enhance personalized customer experiences using Amazon Personalize and generative AI. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users.

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How VistaPrint delivers personalized product recommendations with Amazon Personalize

AWS Machine Learning

To support small businesses on their brand-building journey, VistaPrint provides customers with personalized product recommendations, both in real time on vistaprint.com and through marketing emails. Transform the data to create Amazon Personalize training data. Import bulk historical data to train Amazon Personalize models.

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Elevate your marketing solutions with Amazon Personalize and generative AI

AWS Machine Learning

Generative artificial intelligence is transforming how enterprises do business. Enterprises are using generative AI specifically to power their marketing efforts through emails, push notifications, and other outbound communication channels. According to McKinsey , “71% of consumers expect companies to deliver personalized interactions.”

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How Thomson Reuters delivers personalized content subscription plans at scale using Amazon Personalize

AWS Machine Learning

The key requirement for TR’s new machine learning (ML)-based personalization engine was centered around an accurate recommendation system that takes into account recent customer trends. Solution architecture. Having a well-designed recommendation system is key to getting quality recommendations that are customized to each user’s requirements.

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Incrementally update a dataset with a bulk import mechanism in Amazon Personalize

AWS Machine Learning

We are excited to announce that Amazon Personalize now supports incremental bulk dataset imports; a new option for updating your data and improving the quality of your recommendations. Streaming APIs : The streaming APIs ( PutEvents , PutUsers , and PutItems ) are designed to incrementally update each respective dataset in real-time.

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Harnessing the power of enterprise data with generative AI: Insights from Amazon Kendra, LangChain, and large language models

AWS Machine Learning

Furthermore, the cost to train new LLMs can prove prohibitive for many enterprise settings. Amazon Kendra with foundational LLM Amazon Kendra is an advanced enterprise search service enhanced by machine learning (ML) that provides out-of-the-box semantic search capabilities. The user uploads one or more documents into Amazon S3.