AWS Machine Learning

MARCH 1, 2024

Personalized search – Web-scale search over heterogeneous content benefits from a hybrid approach. Knowledge Bases for Amazon Bedrock currently supports four vector stores: Amazon OpenSearch Serverless , Amazon Aurora PostgreSQL-Compatible Edition , Pinecone , and Redis Enterprise Cloud.

APIs 108

APIs Finance Chatbots Enterprise 108

AWS Machine Learning

FEBRUARY 29, 2024

Knowledge Bases for Amazon Bedrock supports multiple vector databases, including Amazon OpenSearch Serverless , Amazon Aurora , Pinecone, and Redis Enterprise Cloud. For enterprise implementations, Knowledge Bases supports AWS Key Management Service (AWS KMS) encryption, AWS CloudTrail integration, and more.

APIs 113

APIs Healthcare Scripts Enterprise 113

JustCall

APRIL 3, 2024

Automation features and open API: An auto dialer offers open APIs so your developers can- – Build automation workflows for call logging, – Build workflows for notes logging – Help with reporting and analytics tasks (i.e., Open API for custom integrations and workflows. Reporting and analytics tools.

Sales 52

Sales CRM Scripts APIs 52

AWS Machine Learning

AUGUST 2, 2023

With AI-powered tools and analytics, it has become easier than ever to build not just one story but customized stories to appear to end-users’ unique tastes and sensibilities. An example of a customized image search is Enterprise Resource Planning (ERP). This is where image-to-text models can be a game changer.

Enterprise 71

Enterprise Healthcare APIs Big data 71

AWS Machine Learning

APRIL 18, 2024

If you want to customize the settings later, for example to add your own AWS Lambda functions, use custom vocabularies and language models to improve accuracy, enable personally identifiable information (PII) redaction, and more, you can update the stack for these parameters. Choose Monitoring in the navigation pane to see API metrics.

APIs 108

APIs Accountability Analytics Entertainment 108

JivoChat

AUGUST 7, 2023

Brevo has an email design editor that enables you to use pre-built templates and personalize your emails as wish. After personalizing the email, you can automate its sending based on the trigger actions you select. Integrate the landing page with Google Analytics to see how people interact with the content.

APIs 75

APIs Sales Analytics CRM 75

JustCall

JANUARY 27, 2023

MagicJack is a name that often pops up when enterprises look to implement VoIP business phone solutions. In this article, we look at 10 such magicJack competitors and compare them so you can choose the best one for your enterprise. Call forwarding – Forward incoming calls to a personal number or to voicemail.

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs Enterprise 52

AWS Machine Learning

FEBRUARY 9, 2023

In this post, we discuss the benefits of the AnalyzeDocument Signatures feature and how the AnalyzeDocument Signatures API helps detect signatures in documents. You can also use location information to redact personally identifiable information (PII) in a document. Lastly, we share some best practices for using this feature.

APIs 80

APIs Best practices Banking Enterprise 80

Cisco - Contact Center

DECEMBER 17, 2020

The WebexOne series highlights a wave of Webex innovation to drive experiences that are 10x better than in-person interactions, help organizations collaborate seamlessly, and transform their employees and customer experiences to power an inclusive future for all. An open, API-first approach allows ultimate extensibility.

Customer Experience 133

Customer Experience Contact Center APIs Analytics 133

JustCall

APRIL 9, 2024

> Nextiva: It streamlines communication and offers personalized interactions with AI features. This ensures that the right agent connects with the prospect for a more efficient and personalized experience. Custom integrations and workflow automation with public API. Dedicated tools for reporting and call analytics.

voip 40

voip Sales Scripts CRM 40

AWS Machine Learning

OCTOBER 4, 2022

You previously had to rely on personally identifiable information (PII) rules engines that could flag false positives or miss data, or you had to build and maintain custom machine learning (ML) models to identify PII in your streaming data. Total cost for identifying log records with PII using ContainsPiiEntities API = $0.1

APIs 84

APIs Banking Analytics Accountability 84

JustCall

AUGUST 12, 2022

With CPaaS, organizations can partake in specialized strategies in their business communication systems such as adding video, upgrading voice, or utilizing APIs that permit customization. CPaaS lets organizations and firms personalize communication channels as per their necessities and client requests. Meaning of CCaaS.

APIs 52

APIs Contact center software Contact Center Enterprise 52

JustCall

FEBRUARY 13, 2023

The primary focus for every enterprise today is customer experience. An enterprise can increase revenue by 10% to 15% by improving CX. Cloud-based platforms like Aircall help enterprises meet these expectations. Cloud-based platforms like Aircall help enterprises meet these expectations.

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

Totango

APRIL 7, 2021

The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. . Apps are a great resource for helping to improve your efficiency and organization both at work and in your personal life. Start Streamlining Your Processes.

APIs 118

APIs Enterprise Analytics Technology 118

ShepHyken

MAY 5, 2017

Insight technologies that deliver personalization and predictive analytics. So why isn’t efficient and personalized customer experience the norm? Standardized web services and APIs for federating silos of data and connecting applications ease integration. Such personalization saves time and increases loyalty.

Self service 200

Self service APIs Surveys Analytics 200

Nicereply

JANUARY 18, 2023

Why you should use help desk software Help desk software typically comes with a set of helpful features (like ticket automation, SLA management, analytics and reporting, self-service capabilities, etc.) It is considered the best tool for large enterprise teams. that make things easier for both – support agents and customers.

Self service 52

Self service Analytics Enterprise APIs 52

JustCall

JANUARY 20, 2023

It’s understandable, therefore, that phone calls are more personal and lead to faster resolutions. In this article, we look at 10 alternatives for Ooma, so you have all the right information to pick the best business phone system for your enterprise. The platform is designed to be an all-in-one enterprise business phone solution.

Interactive Voice Response 52

Interactive Voice Response Enterprise APIs voip 52

Cisco - Contact Center

FEBRUARY 19, 2021

They want options for self-service or to connect with a person who is empowered with the right tools to meet their needs. Communications Platform-as-a-Service ( CPaaS) infrastructure to enable customization of communications via APIs. They want support on their own terms on any mode of communication.

Customer Experience 126

Customer Experience Contact Center APIs contact center solutions 126

JustCall

APRIL 3, 2023

With features like IVR and reporting/analytics to boost performance, the right communication system is the key to success. JustCall Overview JustCall is an all-in-one business phone system and contact center software that has quickly gained traction as a leading OpenPhone alternative for small and mid-sized enterprises. G2 Rating: 4.2

Interactive Voice Response 52

Interactive Voice Response Enterprise Analytics call center software 52

JustCall

APRIL 3, 2023

Top Features of JustCall Powerful autodialer and automation Toll-free numbers globally Call recording Mail forwarding, voicemail and custom numbers Centralized tracking of call activity, and call/team/number analytics. JustCall OverView JustCall provides your teams with the tools which lead to productive conversations.

Interactive Voice Response 52

Interactive Voice Response Analytics Enterprise Feedback 52

Hodusoft

MARCH 6, 2024

Offering Personalized Service Today’s customers prefer interacting with e-commerce businesses via different channels like phone calls, emails, SMs, chat, and social media. A seamless integration with business tools like CRM can help e-commerce BPOs deliver personalized and context-aware support.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

JustCall

FEBRUARY 20, 2024

JustCall helps you do exactly that with sentiment analysis , advanced analytics, call insights, etc. JustCall is easier to integrate: JustCall boasts 100+ integrations for CRMs , webhooks, or APIs, offering seamless compatibility with various business tools. Orum is more specialized, targeting larger enterprises with tailored features.

Sales 52

Sales APIs Scripts Analytics 52

JustCall

APRIL 18, 2023

Analytics & Reporting (Real-time and Historical) Real-time call analytics offers you a holistic performance review of your sales call center agents , from the number of outbound calls per line/day/department/agent to average on-call time and more. So, your reps can hear you, not the other person on the line.

call center software 52

call center software Call Center call center solutions Enterprise 52

JustCall

APRIL 24, 2023

Integrations Another important aspect you must consider is how readily the software is able to integrate with your enterprise applications. Generally, these applications should be able to integrate with the following platforms: CRM Data analytics, etc.

voip 52

voip CRM Enterprise Call Center 52

Nicereply

NOVEMBER 16, 2021

Pro: Analytics. The good thing about analytics is that you don’t need to go to any third-party solution. The tool is free for Front users with Prime and Enterprise plans, so it won’t increase your expenses for internal tools. You have ratings, comments, and analytics in one place. Con: Basic analytics.

Surveys 111

Surveys Metrics Analytics Enterprise 111

Cisco - Contact Center

JANUARY 27, 2020

Indeed, in a significant number of enterprises, measures of customer experience, such as Net Promoter Score (NPS), have made their way into executive compensation. Webex Contact Center Enterprise , our new cloud contact center solution for large enterprises is now globally available. Our latest and greatest release 12.5

Contact Center 78

Contact Center contact center solutions Enterprise Cloud contact 78

JustCall

DECEMBER 23, 2022

One of the leading alternatives to 8×8 for small and mid-sized enterprises, JustCall offers important functionality needed within a contact center software – calls, messaging, calendar, and various other advanced features – in a single, easy-to-use platform. Sales dialer- Deliver calls using an automated dialer. RingCentral.

voip 52

voip APIs CRM Enterprise 52

AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Talkdesk CX Cloud offers enterprise scale with consumer simplicity to deliver speed, agility, reliability, and security.

Cloud contact 68

Cloud contact Self service Contact Center Virtual Agent 68

JustCall

APRIL 5, 2023

It also happens to be one of the leading alternatives to TalkDesk for small and mid-sized enterprises. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. This ensures that the inbound calls always reach the correct person/department.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

APRIL 3, 2023

Despite the growth of several modern tools to make this process more efficient, cold calling remains integral to any enterprise sales strategy. It also offers an interactive and customizable dashboard, easy-to-use interface, real-time analytics, and other features that make it ideal for old calling and end-to-end customer service operations.

Interactive Voice Response 52

Interactive Voice Response CRM B2B B2C 52

JivoChat

JULY 29, 2021

And 40% of consumers don’t care whether it’s a chatbot or a person providing customer service. Personalized experiences. Because chatbot software collects data on site visitors and records transcripts of chats, you have access to a wealth of information that can help you personalize your marketing and messaging.

Chatbots 52

Chatbots Sales APIs Enterprise 52

ProProfs Blog

JUNE 26, 2020

Application Program Interface (API). Application Programming Interface (API) is a combination of various protocols, tools, and codes. The function of the API enables apps to communicate with each other. Agents can edit an existing signature or add their personalized signature in profile settings. Agent Performance Report.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

OctopusTech

SEPTEMBER 29, 2022

A customer service tool also provides a knowledge base to users, handles inbound and outbound communications, come up with analytics dashboards, and integrates with various automation software. Reports and analytics. It helps businesses to effectively manage relationships with clients and personalize the customer service process.

Customer Service 62

Customer Service CRM Self service Analytics 62

JustCall

APRIL 20, 2023

Features You should select an application that has basic features such as: Call recording Call routing Analytics Integration with other business software, etc. It also happens to be one of the leading alternatives to CloudCall for small and mid-sized enterprises. 1 number is included in each plan.

voip 52

voip CRM call center software Interactive Voice Response 52

JivoChat

JULY 28, 2021

Do you need a basic chat app for a small team, or a feature-rich platform that provides detailed analytics? If you anticipate your customers sharing personal or financial information via live chat, look for a live chat app that uses transport layer security (TLS) for end-to-end security and a web application firewall. Webhooks API.

Sales 52

Sales APIs Chatbots Enterprise 52

JustCall

FEBRUARY 12, 2024

You want better coaching features Call recordings and analytical insights help your team lead to better coach agents. It includes a robust dialer, as well as platform features such as call recording, voicemail transcription, and call analytics. Remember, affordability doesn’t have to mean sacrificing quality. Business Owner.

CRM 52

CRM Analytics Abandon Call Coaching 52

JustCall

APRIL 12, 2023

In an increasingly digital working environment, empowering your teams with enterprise collaboration tools has become paramount. We have created a list of the 10 best Skype alternatives to help you choose the right enterprise collaboration software for your business. Enterprise – On request. Enterprise Grid – On request.

Enterprise 52

Enterprise APIs Contact Center Feedback 52