AWS Machine Learning

OCTOBER 6, 2022

Manual loan verification document processing is time-consuming. Informed uses a wide range of AWS offerings and capabilities, including Amazon SageMaker and Amazon Textract in their ML stack to power Origence’s document process automation functionality. This helps in creating a better consumer, credit union, and dealer experience.

APIs 70

APIs Banking SaaS Engineering 70

TechSee

SEPTEMBER 21, 2023

Rarely were either left with a very positive experience. Sophie AI reads product documentation and support flows, observes customer service and field service interactions, and learns at each step. You can also use these visual AI models within your own applications via our secure APIs.

Engineering 109

Engineering Enterprise Chatbots Self service 109

AWS Machine Learning

AUGUST 30, 2023

QnABot allows you to quickly deploy self-service conversational AI into your contact center, websites, and social media channels, reducing costs, shortening hold times, and improving customer experience and brand sentiment. Generated answers can be modified to create the best experience for the intended channel.

Self service 100

Self service APIs Transportation Contact Center 100

Solvvy

JUNE 17, 2021

Scribd’s platform offers access to the best ebooks, audiobooks, magazine articles, documents, and more for over a million people around the world. High-value customers should receive preferential treatment to maintain customer retention. With instant resolutions rising and customer experience improving, Lose It!

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

delighted

DECEMBER 3, 2021

Running your customer experience (CX) program should be no different. In this article, we’ll learn more about survey automation, why it’s so important for customer experience success, and how you can implement automation in your CX program today. Create custom APIs for more complex use cases. Not to worry!

Surveys 97

Surveys APIs SaaS Engineering 97

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. CRM contact center unification is a step beyond your run-of-the-mill API integration.

CRM 82

CRM Contact Center APIs Customer Service 82

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. CRM contact center unification is a step beyond your run-of-the-mill API integration.

CRM 82

CRM Contact Center APIs Customer Service 82

AWS Machine Learning

OCTOBER 24, 2023

The full list of supported languages can be found in Amazon Transcribe documentation. T-Mobile has partnered with AWS to analyze the key application metrics of this service, such as language distribution, the number of messages per language, the daily total and unique active customers, and so on.

APIs 88

APIs Engineering Metrics Technology 88

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS. This post focuses on the Operational Excellence pillar of the IDP solution.

Best practices 82

Best practices Metrics Feedback Enterprise 82

Nicereply

JUNE 11, 2020

With so many amazing tools out there, it’s easy to get your hands on tons of customer experience data. There’s a metric for everything, and new tools and AI make it super easy to get a handle on what your customers are feeling, thinking and doing within your product. Provide more contextual customer service.

Customer Experience 69

Customer Experience Customer centricity Metrics Surveys 69

AWS Machine Learning

MAY 23, 2023

We are truly at an exciting inflection point in the widespread adoption of ML, and we believe every customer experience and application will be reinvented with generative AI. Original content production, code generation, customer service enhancement, and document summarization are typical use cases of generative AI.

APIs 90

APIs Accountability Construction Management 90

Quadient

JULY 21, 2022

Customer Experience Management Maturity. Dit vereist dat klantencommunicatie en digitale interacties uit een gecentraliseerde strategie voor customer experience management (CXM) komen, op basis van een compleet inzicht in wat klanten denken, voelen en zich gedragen. j.shah-thiel. Thu, 07/21/2022 - 14:48. Introductie.

Customer Experience 40

Customer Experience Management Journey mapping APIs 40

Natalie Petouhof

APRIL 7, 2016

Foundational things like: APIs that matter, are easy to integrate and are standards-based. A portal where they can explore all the capabilities – from documentation, sample code and reference apps, to high-quality support and access to the entire community. It isn’t just about APIs, SDKs or toolkits.

APIs 40

APIs Finance Banking Engineering 40

AWS Machine Learning

MARCH 1, 2024

The rise of artificial intelligence (AI) has created opportunities to improve the customer experience in the contact center space. Lambda receives the iterative transcripts from EventBridge, determines when a conversation is complete, and invokes the Transcript API within Genesys Cloud and drops the full transcript in an S3 bucket.

Chatbots 92

Chatbots APIs Self service Contact Center 92

TechSee

AUGUST 31, 2022

A customer on a laptop may not want to leave the session to sign paperwork in their email inbox, or be technically savvy enough to run a speed test or resolve their technical issues based on video communications alone. How do they ensure reliability of their APIs as they regularly update and iterate? Platform vs Point Solution.

APIs 109

APIs Enterprise Technology Self service 109

24-7 InTouch

JUNE 12, 2023

The Company’s AI-powered products and APIs are unparalleled in their accuracy, helping businesses to tackle their most complex challenges and unlock new opportunities on a global scale. About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions.

APIs 52

APIs SaaS Technology Customer Experience 52

AWS Machine Learning

SEPTEMBER 19, 2023

For unstructured data, the agent uses AWS Lambda functions with AI services such as Amazon Textract for document analysis, Amazon Transcribe for speech recognition, Amazon Comprehend for NLP, and Amazon Kendra for intelligent search. Data exploration on stock data is done using Athena.

Marketing 99

Marketing APIs Engineering Analytics 99

AWS Machine Learning

NOVEMBER 22, 2022

In this post, we describe an approach for analyzing the overall sentiment of customer feedback in near-real time (a few minutes). We also demonstrate how to understand the different sentiments associated with specific entities in the text (such as company, product, person, or brand) directly from the API. Step Functions Workflow.

APIs 67

APIs CRM Feedback B2C 67

AWS Machine Learning

OCTOBER 10, 2022

The true cost to battle fraud is also increasing rapidly as more fraud checks leads to poorer customer experience, false positives, as well as operational burden, which as a whole is estimated to be three times larger than the actual fraud losses from the True Cost of Fraud TM APAC Study by LexisNexis ® Risk Solutions.

APIs 68

APIs Accountability Metrics Government 68

JustCall

APRIL 3, 2024

Automation features and open API: An auto dialer offers open APIs so your developers can- – Build automation workflows for call logging, – Build workflows for notes logging – Help with reporting and analytics tasks (i.e., Open API for custom integrations and workflows.

Sales 52

Sales CRM Scripts APIs 52

TechSee

MARCH 16, 2023

OCR is a critical component of computer vision applications, such as document scanning, automated data entry, and ID recognition. VI is natively embedded across TechSee’s visual service platform and can be easily added to any business application via API. In the visual AI platform, OCR models integrate pre-trained models.

APIs 109

APIs CRM Technology Sales 109

3CLogic

FEBRUARY 28, 2024

As explained by Gartner “By 2026, more than 80% of enterprises will have used generative artificial intelligence (GenAI) application programming interfaces (APIs) or models, and/or deployed GenAI-enabled applications in production environments, up from less than 5% in 2023”.

Contact Center 59

Contact Center Average Handle Time APIs Customer centricity 59

AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. is a global cloud contact center leader for customer-obsessed companies.

Cloud contact 67

Cloud contact Self service Contact Center Virtual Agent 67

AWS Machine Learning

MAY 1, 2024

However, customers who don’t speak the predominant language often don’t know that translations are available or how to request them. This can lead to poor customer experience and lost business. A better approach is proactively providing information in multiple languages so customers can access it directly.

APIs 87

APIs Construction Best practices Technology 87

Cincom

MAY 3, 2024

Manually creating customized communication documents like quotes, invoices, contracts, and reports is an inefficient process prone to human error. If you’re considering implementing a document automation solution for your organization, there are several key capabilities to evaluate during your search.

Enterprise 40

Enterprise CRM APIs Customer retention 40

Aria Solutions

JUNE 8, 2020

In my interactive webinar series on how to design a process like a pro, I talked about prioritizing parts of the process to re-engineer based on business values that ranged from revenue generation, to user productivity, to customer experience. Each design document has two important things for traceability : .

Engineering 62

Engineering APIs Consulting Consulting 62

Aria Solutions

JUNE 8, 2020

In my interactive webinar series on how to design a process like a pro, I talked about prioritizing parts of the process to re-engineer based on business values that ranged from revenue generation, to user productivity, to customer experience. Each design document has two important things for traceability : .

Engineering 62

Engineering APIs Consulting Consulting 62

Quadient

OCTOBER 22, 2021

Per Forrester “businesses will need collaborative editing and document sharing to generate signable agreements, contracts, and proposals. Document generation will be packaged with contract and proposal support and linked to e-signature platforms.” . Does this sound simple to you? Nothing beats intelligent CCM solutions .

Engineering 52

Engineering Banking outsourcing Enterprise 52

Avaya

NOVEMBER 16, 2016

Open APIs: An open API model is advantageous in that it allows developers outside of companies to easily access and use APIs to create breakthrough innovations. At the same time, however, publicly available APIs are also exposed ones. billion GB of data were being produced every day in 2012 alone!)

APIs 72

APIs Transportation Enterprise Healthcare 72

Babelforce

NOVEMBER 4, 2021

You can use the WhatsApp Business app, or integrate the platform with your existing tools using the API. In some territories, businesses doing distance-selling need to show documents or get an e-signature; WhatsApp’s multimedia functionality is a great help with that too! #6 For example: Your website Company bio Address Phone number.

Customer Support 98

Customer Support Contact center software Contact Center Self service 98

Babelforce

DECEMBER 8, 2021

How can IaaS Improve Customer Experience? Most commonly, there is “object storage”, which accumulates pictures and documents. How Can IaaS Improve Customer Experience? These include; cost-efficiency, the ability to scale to demand , and easy access to customer data. What does “as a Service” Mean?

SaaS 52

SaaS APIs Contact Center Self service 52

NobelBiz

FEBRUARY 23, 2023

CPaaS is a cloud-based communication solution with an API enabling simple integration with any current app. It includes audio and video chat, monitoring, and other bespoke capabilities that you can integrate into any customer-facing application to let your workers respond to queries and issues from consumers in real time.

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52

NobelBiz

FEBRUARY 23, 2023

CPaaS is a cloud-based communication solution with an API enabling simple integration with any current app. It includes audio and video chat, monitoring, and other bespoke capabilities that you can integrate into any customer-facing application to let your workers respond to queries and issues from consumers in real time.

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52

Eptica

NOVEMBER 28, 2018

Thanks to the GDPR the vast majority of companies have now reviewed all of their processes around personal data, for example collecting all of the necessary permissions to contact customers through specific channels and documenting their policies and procedures. The importance of trust to customer experience in 2019.

Best practices 66

Best practices APIs Personalization Analytics 66

Calabrio

JULY 28, 2020

Christine’s team of five also built custom application programming interfaces (APIs) that pull tickets from disparate systems—including systems of newly acquired companies—into an interactive service queue, where ticketing processes are measured against multiple SLA tiers and then adjusted as needed. . Julie Reed, Pepco.

outsourcing 80

outsourcing Contact Center CRM APIs 80

AWS Machine Learning

NOVEMBER 29, 2023

With this launch, you can programmatically run notebooks as jobs using APIs provided by Amazon SageMaker Pipelines , the ML workflow orchestration feature of Amazon SageMaker. Furthermore, you can create a multi-step ML workflow with multiple dependent notebooks using these APIs. In his spare time, he loves traveling and writing.

APIs 81

APIs Management Engineering Big data 81

Nicereply

APRIL 8, 2019

Why should we invest in customer support tools? Customer support tools are software or integrations that the customers might not always see or know about, but that benefit the customer experience. These tools might also be called customer support ops, or productivity tools. Do we need documentation tools?

Feedback 81

Feedback Engineering APIs Customer Support 81