Tenfold - Contact Center Blog

JUNE 22, 2018

They have no attachment to legacy systems that banks and finance companies have been holding onto for years, despite the wave of new technologies in business and communications. A 2017 report by Accenture indicated that 71% of financial services consumers are open to using “entirely computer-generated support for banking services.”

Finance 64

Finance Banking Technology Chatbots 64

Talkdesk

OCTOBER 14, 2020

Similarly to 40 years ago , major banks, finance companies and collection agencies are muscling up call centers to respond to the arrears crisis for credit cards, auto loans, student loans and other forms of debt. Conversely, cost pressures are propelling the need for more self-service and artificial intelligence (AI).

Banking 105

Banking Finance APIs Healthcare 105

Inbenta

AUGUST 10, 2021

Imagine a bank that is offering clients the possibility to open a new bank account from the comfort of their homes through a chatbot interface. As much as the chatbot is able to provide a simple answer like “ Yes, I’ll be happy to do that for you ”, it probably won’t be able to actually open an account on the bank’s system on its own.

Chatbots 93

Chatbots Banking Accountability APIs 93

AWS Machine Learning

JULY 29, 2022

Self-service analytics – To streamline the experience of data users of analytics and ML so they can discover, access, and use data products with their preferred tools. Then we focused on the technical part associated with building data products, self-service analytics, and federated computational governance principles.

Government 76

Government Banking Analytics Accountability 76

pindrop

SEPTEMBER 26, 2021

A barrage of security questions can be frustrating enough to cause the caller to abandon the call entirely (and perhaps the brand, too) or give up on the opportunity for self-service by repeatedly pressing ‘0’ for an agent. When more callers self-service, hold time, handle time, and related costs can be reduced.

Interactive Voice Response 57

Interactive Voice Response Average Handle Time Self service APIs 57

AWS Machine Learning

SEPTEMBER 29, 2022

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. In this post, we demonstrate how to elevate traditional customer service FAQs with an interactive voice bot.

Virtual Agent 67

Virtual Agent Call flow Interactive Voice Response Contact Center 67

JivoChat

APRIL 23, 2023

This also helps with the brand’s image, because it shows the company is concerned about providing great customer service. Conversion Opportunities When someone sends a message through a chatbot, the software can work as a self-service. Or you can connect to another platform via our API. JivoChat Partners: Dahi.ai

Chatbots 75

Chatbots B2C Self service Banking 75

Creative Virtual

JANUARY 26, 2023

You can’t deliver reliable, accurate self-service tools if you can never be certain what response might be given. These limitations don’t mean you should write off ChatGPT or GPT-3 (and future versions) as completely ineffective in the realm of customer service and employee support.

Virtual Agent 52

Virtual Agent Chatbots APIs Engineering 52

Expivia

JANUARY 19, 2021

Real-time transcription, AI, and self-service are not meant to make the customer experience better, but to make it easier for organizations to service their problems. If you have a bank query, you can walk into a virtual branch and fix any problem you could over the phone. Are they “fixing” the customer experience?

Technology 52

Technology Customer Experience Brand ambassadors Chatbots 52

pindrop

JULY 6, 2021

From email to bank logins, many companies have employed tools like two-factor verification to make their services more secure. Passive authentication methods also help increase self-service options in the IVR. Keep things simple with API integration whenever possible. Table of Contents.

Contact Center 70

Contact Center Average Handle Time APIs Best practices 70

ViiBE Blog

JULY 30, 2021

The most desired and beneficial features of successful contact centers are: interactive voice response customer experience recording advanced analytics and reporting embedded CRM API integrations. What is an employee self-service portal? How to enhance the contact center experience. 25 August 2021. Vivek Kadahalli Ravikumar.

Contact Center 52

Contact Center Automotive Transportation Analytics 52

AWS Machine Learning

NOVEMBER 16, 2023

Additionally, access to Amazon Bedrock , a fully managed API-driven service for generative AI, can be provisioned for individual accounts based on project requirements, and the users can access Amazon Bedrock APIs either via the SageMaker notebook interface or through their preferred IDE.

Healthcare 87

Healthcare Government Engineering APIs 87

RichCall

SEPTEMBER 13, 2017

self-service. Self-service. consumers are using web self-service more than assisted service. As customer preferences have shifted over the years, consumers are demanding more immediate service and many of them are resolving their problems on their own through self-service.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Quiq

MARCH 26, 2021

Our platform integrates with the CS tools you already use such as Salesforce, Zendesk, Oracle Service Cloud, and Shopify, so you can get started quickly. Or simply use our APIs to build custom integrations for what you need. Knoxville’s 211 service now has a chatbot available in English and Spanish with more languages on the way.

Chatbots 52

Chatbots APIs Customer Support Banking 52

Quiq

MARCH 26, 2021

Our platform integrates with the CS tools you already use such as Salesforce, Zendesk, Oracle Service Cloud, and Shopify, so you can get started quickly. Or simply use our APIs to build custom integrations for what you need. Knoxville’s 211 service now has a chatbot available in English and Spanish with more languages on the way.

Chatbots 52

Chatbots APIs Customer Support Banking 52

JivoChat

JULY 29, 2021

Online banking and investment companies would probably put privacy and data security at the top of their “must-have” features. With API for both the server side and client side, developers can create custom chatbots. Webhooks API. Multiple APis. AI-powered self service. Source: JivoChat. User-friendly setup.

Chatbots 52

Chatbots Sales APIs Enterprise 52

Expivia

APRIL 1, 2021

It can be found in the financial services world when calling about credit card information, or when calling your credit union or bank. Customer service will begin to take advantage of all of our devices that are connected and sharing information via the Internet of Things.

Call Center 40

Call Center Interactive Voice Response outsourcing Chatbots 40

Pointillist

SEPTEMBER 10, 2020

Behemoths like Amazon and Netflix have transformed consumer expectations and influenced the experiences consumers demand from their banks, cable and wireless companies, and even health insurers. Customer expectations for personalization have evolved immensely. Unfortunately, many enterprises under deliver.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

Enghouse Interactive

JULY 10, 2018

In the hustling world we live in, the sense of community is exciting in the world of banking. Provide simple digital self-service touch points. With the rise of rise digital technologies members are looking to self-service first. On top of that, how can credit unions guarantee expansion and member loyalty?

Self service 40

Self service CRM Contact Center Analytics 40

JustCall

FEBRUARY 6, 2023

All you need is your PC, mobile, or any internet-ready device where you can deploy your corporate communication framework using APIs. Providers host cloud phones through data networks that bank on multiple servers across geographies and use redundancy. Also, Aircall supplies APIs and webhooks. Why Choose AirCall?

voip 52

voip Interactive Voice Response CRM Contact Center 52

AWS Machine Learning

NOVEMBER 1, 2023

Now a part of Reveal’s AI-powered eDiscovery platform, Logikcull is a self-service solution that allows legal professionals to process, review, tag, and produce electronic documents as part of a lawsuit or investigation. This two pass solution was made possible by using the ContainsPiiEntities and DetectPiiEntities APIs.

APIs 85

APIs Engineering Government Telecommunications 85

AWS Machine Learning

FEBRUARY 6, 2024

The workflow includes the following steps: A QnABot administrator can configure the questions using the Content Designer UI delivered by Amazon API Gateway and Amazon Simple Storage Service (Amazon S3). The Content Designer Lambda function saves the input in OpenSearch Service in a question’s bank index.

Chatbots 101

Chatbots APIs Self service Banking 101

JustCall

APRIL 5, 2023

It includes integration with popular CRMs, helpdesks, and collaboration tools like: Salesforce Zendesk Slack Microsoft Teams Service Now Microsoft Dynamics 365 Zoom Big Commerce Contactually Freshdesk Front Additionally, users can also access paid integrations through 80+ tools available in the AppConnect marketplace.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

AWS Machine Learning

DECEMBER 29, 2022

The Analyze Lending feature in Amazon Textract is a managed API that helps you automate mortgage document processing to drive business efficiency, reduce costs, and scale quickly. The Signatures feature is available as part of the AnalyzeDocument API. AnalyzeExpense API adds new fields and OCR output.

APIs 85

APIs Banking Real estate Healthcare 85

CustomerSuccessBox

FEBRUARY 28, 2022

Twilio is a platform that creates easier communication by enabling messages, VoIP and phones to be embedded in mobile, web, and desktop applications, giving businesses the ability to have better communication with the customers with their API integrations to make it a toolkit for every developer’s need. All thanks to its virality.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

Tenfold - Contact Center Blog

DECEMBER 28, 2017

CTI offers simple APIs, allowing you to integrate it with existing software like your CRM, helpdesk and database. Self-service technologies, such as voice response , allows customers to receive answers to their inquiries without interacting with a contact center agent. Areas Where CTI Helps.

call center workforce 54

call center workforce Call Center Technology Management 54

SmartKarrot

DECEMBER 3, 2020

And in most of the other cases, customers must be able to avail self-service. In fact, 40% of banking customers leave a company during the onboarding phase itself. All the necessary APIs should be available for the major tools that companies use for different divisions. Final thoughts.

SaaS 10

SaaS APIs Banking Self service 10