Creative Virtual

JANUARY 26, 2023

You can’t deliver reliable, accurate self-service tools if you can never be certain what response might be given. These limitations don’t mean you should write off ChatGPT or GPT-3 (and future versions) as completely ineffective in the realm of customer service and employee support.

Virtual Agent 52

Virtual Agent Chatbots APIs Engineering 52

AWS Machine Learning

NOVEMBER 16, 2023

In the following sections, we discuss the key capabilities of the platform enabled by AWS services, including SageMaker, AWS Service Catalog , CloudWatch, AWS Lambda , Amazon Elastic Container Registry (Amazon ECR), Amazon S3, AWS Identity and Access Management (IAM), and others.

Healthcare 91

Healthcare Government Engineering APIs 91

Pointillist

SEPTEMBER 10, 2020

Take, for example, a customer desiring to move money from one account to another via their mobile phone. In contrast, organizations that use a journey-based approach can take a much more comprehensive set of behaviors into account—including inaction in a parallel Device Activation Journey. Unfortunately, many enterprises under deliver.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

Talkdesk

OCTOBER 12, 2020

During this pandemic, clients are struggling to reach their banks when they need them the most, driving an almost 75% increase in call center volume. Many banks responded to urgent needs at the peak of the pandemic and are now in recovery mode. So how can these institutions avoid leaving customers on hold?

Banking 83

Banking Interactive Voice Response Self service CRM 83

Enghouse Interactive

JULY 10, 2018

In the hustling world we live in, the sense of community is exciting in the world of banking. Provide simple digital self-service touch points. With the rise of rise digital technologies members are looking to self-service first. Making significant changes to an account.

Self service 40

Self service CRM Contact Center Analytics 40

AWS Machine Learning

NOVEMBER 1, 2023

Now a part of Reveal’s AI-powered eDiscovery platform, Logikcull is a self-service solution that allows legal professionals to process, review, tag, and produce electronic documents as part of a lawsuit or investigation. This two pass solution was made possible by using the ContainsPiiEntities and DetectPiiEntities APIs.

APIs 90

APIs Engineering Government Telecommunications 90

AWS Machine Learning

FEBRUARY 6, 2024

The workflow includes the following steps: A QnABot administrator can configure the questions using the Content Designer UI delivered by Amazon API Gateway and Amazon Simple Storage Service (Amazon S3). The Content Designer Lambda function saves the input in OpenSearch Service in a question’s bank index.

Chatbots 107

Chatbots APIs Self service Banking 107

CustomerSuccessBox

FEBRUARY 28, 2022

Twilio is a platform that creates easier communication by enabling messages, VoIP and phones to be embedded in mobile, web, and desktop applications, giving businesses the ability to have better communication with the customers with their API integrations to make it a toolkit for every developer’s need. An average customer is worth $10,000.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

AWS Machine Learning

DECEMBER 29, 2022

The Analyze Lending feature in Amazon Textract is a managed API that helps you automate mortgage document processing to drive business efficiency, reduce costs, and scale quickly. The Signatures feature is available as part of the AnalyzeDocument API. AnalyzeExpense API adds new fields and OCR output.

APIs 89

APIs Banking Real estate Healthcare 89

pindrop

SEPTEMBER 26, 2021

On an inbound call, businesses can use the phone number calling to search their own database for a match with an existing customer account. Businesses that use ANI matching without ANI Validation run the risk of matching a spoofed number to a customer’s account. An ANI represents the phone number that is calling you.

Interactive Voice Response 57

Interactive Voice Response Average Handle Time Self service APIs 57

JivoChat

APRIL 23, 2023

This also helps with the brand’s image, because it shows the company is concerned about providing great customer service. Conversion Opportunities When someone sends a message through a chatbot, the software can work as a self-service. Or you can connect to another platform via our API. JivoChat Partners: Dahi.ai

Chatbots 75

Chatbots B2C Self service Banking 75

Inbenta

AUGUST 10, 2021

allowing a user to create an account, upgrade or modify a booking, or order a product— chances are you’ll need to stack different bots to be able to process these complex requests. . Imagine a bank that is offering clients the possibility to open a new bank account from the comfort of their homes through a chatbot interface.

Chatbots 93

Chatbots Banking Accountability APIs 93

AWS Machine Learning

SEPTEMBER 29, 2022

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. In this post, we demonstrate how to elevate traditional customer service FAQs with an interactive voice bot.

Virtual Agent 68

Virtual Agent Call flow Interactive Voice Response Contact Center 68

JivoChat

JULY 29, 2021

Online banking and investment companies would probably put privacy and data security at the top of their “must-have” features. With API for both the server side and client side, developers can create custom chatbots. Users must create a Twilio account to use Botsify’s SMS feature. Webhooks API. Multiple APis.

Chatbots 52

Chatbots Sales APIs Enterprise 52

Quiq

MARCH 26, 2021

Of the total US population, LEP individuals now account for about 9%. Hispanic and Asian-American populations alone represent 70% of LEP consumers in the United States, and providing excellent language services means not missing out on the opportunity to connect with and serve new markets. .

Chatbots 52

Chatbots APIs Customer Support Banking 52

Quiq

MARCH 26, 2021

Of the total US population, LEP individuals now account for about 9%. Hispanic and Asian-American populations alone represent 70% of LEP consumers in the United States, and providing excellent language services means not missing out on the opportunity to connect with and serve new markets. .

Chatbots 52

Chatbots APIs Customer Support Banking 52

Tenfold - Contact Center Blog

DECEMBER 28, 2017

While agents hold the keys to your company’s success, they are also the most expensive resource you have – accounting for 60% to 70% of expenses in a contact center. When agents using CTI receive incoming calls, a screen pop up is displayed, showing the caller’s account information on the agent’s computer screen. Areas Where CTI Helps.

call center workforce 54

call center workforce Call Center Technology Management 54