AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Dustin Hubbard, Chief Technology Officer at WaFd Bank.

Cloud contact 67

Cloud contact Self service Contact Center Virtual Agent 67

Talkdesk

DECEMBER 23, 2020

Distribution through financial centers: Banks, credit unions and community lenders will receive the applications, review, process and distribute the new tranche of $267.5 Banks and lenders will need to make the PPP process as clear and straightforward as possible to their agents and clients.

Banking 126

Banking Real estate Government Contact Center 126

AWS Machine Learning

SEPTEMBER 29, 2022

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. In this post, we demonstrate how to elevate traditional customer service FAQs with an interactive voice bot.

Virtual Agent 67

Virtual Agent Call flow Interactive Voice Response Contact Center 67

JustCall

FEBRUARY 6, 2023

All you need is your PC, mobile, or any internet-ready device where you can deploy your corporate communication framework using APIs. Minimal Downtime Human error, digital intrusion, natural disaster – despite these unwelcomed events, your call center will still be in action if your customer-facing interactions occur via the cloud.

voip 52

voip Interactive Voice Response CRM Contact Center 52