Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth.

Enterprise 116

Enterprise Education Best practices Customer retention 116

Global Response

MARCH 13, 2024

Customer retention and loyalty programs : Outsourcing providers design and manage customer retention strategies to increase customer loyalty and reduce churn. Sales and lead generation : CX outsourcing companies also provide sales-related services, including lead generation, sales calls, upselling, and cross-selling.

outsourcing 62

outsourcing Best practices Feedback Customer retention 62

ShepHyken

DECEMBER 23, 2022

Organizations will need a communications provider who evolves with them – a trusted partner who leverages their expertise and analytics to guide them toward the right solutions today and in the future. Our prediction? 2023 will be all about customer lifecycle management (CLM). But supporting hybrid work isn’t enough. “In

Surveys 174

Surveys Education Enterprise Technology 174

CSM Magazine

APRIL 4, 2024

Central to the success of any affiliate marketing initiative are the best affiliate programs, which provide a platform for brands to collaborate with affiliates and harness their marketing prowess to drive sales and brand awareness. In the realm of customer affiliate marketing, content is king.

Marketing 52

Marketing Education Consulting Consulting 52

CCNG

MAY 27, 2021

Contact Center Leaders are continually being pushed to improve processes, decrease cost, increase customer satisfaction, and improve sales or metrics. Finally, they create decision guides that categorize and compare all vendors based on features, functions, architecture, and cost, which allow you to select the right technology partner.

Consulting 195

Consulting Consulting Contact Center Gamification 195

Quiq

JUNE 22, 2022

The result: You foster greater trust and close more sales. Drive revenue and sales. Google Business Messages isn’t just a conversational tool—it’s also a sales opportunity. By providing thoughtful product recommendations and guiding customers through the purchasing process, you can convert leads and score more sales.

Sales 56

Sales APIs Best practices Analytics 56

JustCall

MARCH 29, 2022

While the fundamentals of sales remain the same, the way it is done has seen significant transition over the years. And a big part of the reason for that is hyper-competition across industries, which has pushed sales automation into the mainstream conversation. This is where sales automation comes in. What is Sales Automation?

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Refining post-sale strategies to better understand and meet the needs of customers. Analyzing extensive datasets to forecast trends.

B2B 94

B2B CRM Enterprise Upselling 94

aircall

FEBRUARY 13, 2017

Sales calls are a necessity for every business. Yet, over the past 20 years the sales process has evolved a great deal and sales people were forced to adapt. Every type of organization has suffered the impact from SMBs to large companies or sales consultants. How sales has changed in the past years. That’s huge!

Sales 83

Sales Customer centricity Coaching CRM 83

ShepHyken

NOVEMBER 18, 2022

The goods themselves can be anything, including software – websites, programs, bots, and many other stuff. First and foremost are the improvements in sales. As a result, they will get not just a platform for sales but also an “employee” ready to work 24/7 without vacations or sick leave.

B2B 168

B2B Customer Support Best practices Coaching 168

Stratifyd

OCTOBER 8, 2019

CHARLOTTE, NC AND PHILADELPHIA, PA – October 8th, 2019 – Stratifyd and Anexinet Corporation today announced a joint partnership where Anexinet will perform implementation services for Stratifyd's AI-powered Data Analytics Platform. Anexinet has partnered with Stratifyd to offer a Customer Experience Analytics Kickstart.

Analytics 58

Analytics Contact Center Self service Feedback 58

aircall

MAY 4, 2022

Do you know what really motivates your sales reps? Sales reps generally fall into two categories—or somewhere in between. Understanding what motivates each of your sales reps is the key to unlocking their best performance. Extrinsic Sales Motivation Factors. Intrinsic Sales Motivation Factors.

Gamification 62

Gamification Sales Coaching Upselling 62

TechSee

JUNE 16, 2022

Jim Iyoob is responsible for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Follow on LinkedIn. Magazine, Forbes, U.S.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Callminer

JUNE 12, 2018

Join CallMiner and customer SiriusXM for our workshop, “Interaction Analytics Simplified: How Omni-channel Analytics Technology Works and Applies to the Contact Center Industry,” held on Tuesday, June 19th from 2:15-5:00 p.m. NetLink – 30 Minutes past the hour – The Care Cloud: Contact Center Analytics.

Multichannel 140

Multichannel Contact Center Analytics Cloud contact 140

Callminer

JUNE 12, 2018

Join CallMiner and customer SiriusXM for our workshop, “Interaction Analytics Simplified: How Omni-channel Analytics Technology Works and Applies to the Contact Center Industry,” held on Tuesday, June 19th from 2:15-5:00 p.m. NetLink – 30 Minutes past the hour – The Care Cloud: Contact Center Analytics.

Contact Center 140

Contact Center Multichannel Analytics Cloud contact 140

Outsource Consultants

DECEMBER 21, 2023

That means the holidays aren’t just for rest and reflection, they are also a time to appreciate our BPO partners. We’ve written extensively about how BPO partners are changing the industry. But quality BPO partners offer your customers a concierge at every touchpoint, keeping shoppers happy and loyal, even in the holiday chaos.

Call Center 67

Call Center Virtual Agent outsourcing Upselling 67

Joe Rawlinson

NOVEMBER 29, 2023

Value-added distributors offer services beyond physical distribution, like data reporting, pharmacy consulting, and inventory management programs. The pharmacy staff will review current inventory levels and sales activity to determine which quantities of each medication to order.

Healthcare 78

Healthcare Sales Consulting Consulting 78

JustCall

NOVEMBER 24, 2022

The Technology Fast 500 is an award program recognizing 500 of the most innovative, fastest-growing companies in North America across the technology, media, telecommunications, life sciences, fintech, and energy tech sectors. “We We take pride in powering the productive workflows of sales and support agents across the globe.

SaaS 98

SaaS Technology Telecommunications Coaching 98

Stratifyd

FEBRUARY 20, 2019

We are members of the 2018 Mastercard Start Path class and the Microsoft ScaleUp program. Additionally, we were named one of Gartner’s Cool Vendors in Analytics, one of Charlotte’s Best Places to Work, and the 2nd fastest-growing company in Charlotte. As a Regional Sales Manager with Stratifyd, Inc. Experience selling software.

Sales 40

Sales Management Healthcare Consulting 40

JivoChat

FEBRUARY 24, 2021

So, how do you start generating more sales, or even your first sale? We asked 22 Shopify store founders and marketing experts to share their best tips for getting more Shopify sales in 2021. It’s relatively straightforward to set up your Facebook shop and start making sales. You need customers.

Sales 59

Sales Advertising Marketing Personalization 59

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. But, once you begin to look into customer journey analytics at a deeper level things become much less clear.

Analytics 90

Analytics Journey mapping Customer centricity Multichannel 90

TechSee

MARCH 7, 2023

She is a visionary leader and change agent with more than 20 years of experience successfully transforming contact center programs, centers, and regions to achieve breakthrough results. Before joining Google Cloud, Caroline was Field CIO & Partner at Dell Technologies. Her Great Grandmother was a Wyoming homesteader.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

Lumoa

APRIL 28, 2024

Sales through Word-of-mouth Marketing : People are 90% more likely to trust and buy from a brand recommended by a friend. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. times more likely to stick with a brand when their problems are solved quickly.

Feedback 83

Feedback Consulting Consulting Enterprise 83

Lumoa

FEBRUARY 14, 2024

It starts even before a consumer has their first interaction with your company and is an ongoing process that continues even after a sale has been made. Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more. Now, it’s time to drill down into the details.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

Interaction Metrics

MAY 16, 2024

Often, consulting companies partner with research firms or rely on qualitative evidence to guide their recommendations. Mark Slatin’s company, EmpoweredCX provides a masterclass devoted specifically to getting the C-Suite on board, which is critical to getting a solid program underway. How do you approach the customer experience?

Customer Experience 62

Customer Experience Surveys Consulting Consulting 62

JivoChat

AUGUST 8, 2023

Many reasons explain that, like an easy-to-use website builder, management, sales, and marketing tools. You just need to answer a few questions to receive multiple suggestions, then choose what you prefer, To promote sales, you can enjoy Wix marketing tools to create campaigns with discount coupons, loyalty programs, and subscription forms.

Sales 75

Sales industry standards Analytics Marketing 75

CSM Magazine

JUNE 7, 2023

MSG Networks services America’s number one media market, the New York DMA, as well as other portions of New York, New Jersey, Connecticut and Pennsylvania, telecasting hundreds of live professional games and a compelling lineup of critically acclaimed original programming.

Customer Support 52

Customer Support Entertainment Multi-channel support Technical Support 52

Expivia

OCTOBER 4, 2021

This ultimate guide can help you figure out what contact center outsourcing is, what its benefits are, and how you can find the customer service right partner. . In this guide, we’ll give you tips and advice on how to manage the relationship with your outsourcing partner. What Is Contact Center Outsourcing?

outsourcing 98

outsourcing Contact Center Call Center Calibration 98

Quality Contact Solutions

OCTOBER 22, 2021

Finding the best inbound call handling services company to work with can feel overwhelming; we get it!! To partner with an outsourced services company successfully, collaboration is a must! The potential outsourced partner needs to meet your company’s technology, staffing, processes, location, requirements, and more.

outsourcing 98

outsourcing Call Center Technical Support Analytics 98

DMG Consulting

JANUARY 30, 2024

Although lingering economic uncertainty has led to slower purchasing decisions for contact center technology, frequently doubling the typical sales cycle to 12 to 18 months, companies are buying. Sales and technology partnerships have been key to the CCaaS market’s success, a trend that DMG expects to increase.

Contact Center 48

Contact Center CRM Enterprise Self service 48

TechSee

AUGUST 14, 2023

Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events. Brad was the founding partner and former CEO of the International Customer Management Institute (ICMI) and remains a senior advisor today.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

JivoChat

JUNE 7, 2022

SAP ABAP Programming for Beginners. In the SAP ABAP Programming for Beginners course, you will be introduced to the fundamental skills necessary to understand this SAP ABAP and start creating your ABAP programs. Create your first program. Debugging your program. Program flow control and logical expressions.

Transportation 75

Transportation Finance Analytics Banking 75

ProProfs Blog

SEPTEMBER 9, 2020

If you find yourself sharing the same concern frequently, then you need to build a customer loyalty program. But with the awesome customer loyalty programs in place, they’ve successfully ensured that customers return to their store to make a purchase and earn more points. What is a Customer Loyalty Program?

Gamification 144

Gamification Customer retention Metrics Sales 144

Anexa BPO

NOVEMBER 29, 2022

HR professionals are therefore shifting away from traditional performance management techniques, such as annual performance reviews, in favor of coaching and values-based recognition programs to engage and improve employee performance. In 2016, 60% of organizations had a recognition program in place, up from 50% in 2012.

outsourcing 52

outsourcing Coaching Analytics Personalization 52

Call Journey

SEPTEMBER 22, 2019

Call Journey demonstrates how conversation analytics improves Australia’s financial services industry in ASIC’s Regtech Voice Analytics Symposium. We have created an assessment framework based on ours, our customers and other professional organisation partners assessment and interpretation of ASIC’s guidelines and conduct expectations.

Analytics 40

Analytics Banking Sales Marketing 40

Beyond Philosophy

JUNE 17, 2015

In other words, the resources of time, money, people, and technology have to be accompanied by stated financial objectives and actionable analytics to prove their worth. And, because return frequency and/or conversion are the twin objectives of any good content development program, that’ll translate to content ineffectiveness, or worse.

Advertising 240

Advertising Engineering Analytics Marketing 240

Global Response

MARCH 25, 2024

Gather data from surveys, customer feedback, web analytics, and other sources and compare it to your journey map. Share the customer journey map with your marketing, sales, customer service, product development, and IT teams. This KPI is critical for understanding the effectiveness of the sales funnel.

Journey mapping 62

Journey mapping Banking Analytics Sales 62