AWS Machine Learning

FEBRUARY 15, 2024

With the use of cloud computing, big data and machine learning (ML) tools like Amazon Athena or Amazon SageMaker have become available and useable by anyone without much effort in creation and maintenance. The predicted value indicates the expected value for our target metric based on the training data.

Metrics 95

Metrics Analytics APIs Big data 95

ShepHyken

DECEMBER 12, 2016

(Boomtrain) Artificial Intelligence, machine learning, and big data analytics have been around for a while in the B2B world. My Comment: Technically, this isn’t an article, but this SlideShare has great information about how to, as the title indicates, create “Moments of Wow.”

Customer Service 263

Customer Service Chatbots Metrics Contact Center 263

Callminer

SEPTEMBER 14, 2020

For instance, to improve key call center metrics such as first call resolution , business analysts may recommend implementing speech analytics solutions to improve agent performance management. That requires involvement in process design and improvement, workload planning and metric and KPI analysis. AmraBeganovich.

Call Center 182

Call Center Analytics First call resolution Metrics 182

Callminer

MARCH 9, 2020

” – Scheduling Tips: How to Schedule Employees , Squareup; Twitter: @Square. “Take the time to read user reviews as they can give you great insight into how the software functions. ” – How to Schedule Employees in a Call Center , Bizfluent. . “Online calendars are your best friend.

Best practices 182

Best practices Call Center Analytics Metrics 182

ShepHyken

AUGUST 28, 2017

This guide will discuss important metrics to consider when measuring satisfaction, and how to achieve customer happiness and retention along the way. My Comment: This is a very short article, but still has some really good information about the basics of how AI (Artificial Intelligence) can enhance customer service.

Customer Service 201

Customer Service Contact Center Benchmark Big data 201

AWS Machine Learning

FEBRUARY 13, 2024

Before moving to full-scale production, BigBasket tried a pilot on SageMaker to evaluate performance, cost, and convenience metrics. Use SageMaker Distributed Data Parallelism (SMDDP) for accelerated distributed training. Log model training metrics. Use a custom PyTorch Docker container including other open source libraries.

Engineering 104

Engineering Gamification Scripts Big data 104

C3Centricity

MAY 25, 2020

A 2015 Capgemini and EMC study called “Big & Fast Data: The rise of Insight-Driven Business” showed that: 56% of the 1,000 senior decision makers surveyed claim that their investment in big data over the next three years will exceed past investment in information management. ” Bold words indeed!

Technology 77

Technology Big data Analytics Personalization 77

AWS Machine Learning

FEBRUARY 2, 2023

With advanced analytics derived from machine learning (ML), the NFL is creating new ways to quantify football, and to provide fans with the tools needed to increase their knowledge of the games within the game of football. Next, we present the data preprocessing and other transformation methods applied to the dataset.

Calibration 74

Calibration Engineering Big data Automotive 74

CSM Magazine

DECEMBER 4, 2023

As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP).

Government 105

Government Morale Finance industry standards 105

Hero Digital

APRIL 15, 2019

In 2011, a McKinsey Global Institute report celebrated the potential for big data: “…we are on the cusp of a tremendous wave of innovation, productivity, and growth, as well as new modes of competition and value capture…”. Despite increased spending, many are failing in their efforts to become data-driven.

Analytics 64

Analytics Big data Metrics Marketing 64

NobelBiz

AUGUST 3, 2021

The perks of Speech Analytics Because of the evolution of conventional systems and the application of new technologies, customer services can now analyze increasingly huge amounts of data, which has become critical for spotting optimization or transformation opportunities in near real-time.

Contact Center 52

Contact Center Interactive Voice Response Coaching Construction 52

Talkdesk

AUGUST 7, 2017

Ernest is the Group Product Manager of Data & Analytics at Talkdesk and a session host at the Opentalk 2017 in SF. . The origins of customer satisfaction (or CSAT), as a metric, date back to the 1970s — an era in which the business world was much more obsessed with supply chains and pricing than customers or service.

Metrics 40

Metrics Customer Service Upselling Advertising 40

Talkdesk

AUGUST 7, 2017

Ernest is the Group Product Manager of Data & Analytics at Talkdesk and a session host at the Opentalk 2017 in SF. . The origins of customer satisfaction (or CSAT), as a metric, date back to the 1970s — an era in which the business world was much more obsessed with supply chains and pricing than customers or service.

Metrics 40

Metrics Customer Service Upselling Advertising 40

Jon Arnold

OCTOBER 16, 2020

What began as an exploration of contact center reporting, soon became a bigger exercise in the ever-expanding world of Big Data, and that has inevitably taken me into the adjacent galaxy of BI – business intelligence. The cloud has changed everything, and that brings us to Big Data. The mind boggles.

Big data 98

Big data Contact Center Analytics Metrics 98

C3Centricity

MARCH 15, 2018

A 2015 Capgemini and EMC study called “Big & Fast Data: The rise of Insight-Driven Business” showed that: 56% of the 1,000 senior decision makers surveyed claim that their investment in big data over the next three years will exceed past investment in information management. ” Bold words indeed!

Big data 82

Big data Analytics Personalization Entertainment 82

BlueOcean

JULY 12, 2018

Data Analytics in the Contact Center. “ By 2020, more than 40% of all data analytics projects will relate to an aspect of customer experience. ”. The most important place where these two factors join forces is in data analytics. How to Get Actionable Insight from Your Contact Center Reporting.

Customer Care 74

Customer Care outsourcing Chatbots Contact Center 74

AWS Machine Learning

MAY 3, 2023

This post is focused around the third point in this list and shows how to achieve dynamic scaling of SageMaker Processing jobs to achieve a more managed, performant, and cost-effective data processing framework for large data volumes. This type of alarm (metric) uses CloudWatch alarm thresholds.

Engineering 72

Engineering Metrics APIs Big data 72

JivoChat

FEBRUARY 16, 2022

AI marketing is based on artificial intelligence that uses machine learning and collects big data to help you achieve your goals by making data-driven decisions. There are AI marketing tools of different types focused on SEO, analytics, copywriting, email marketing, and ecommerce, for example. Content analytics.

Marketing 52

Marketing Advertising Analytics Benchmark 52

AWS Machine Learning

APRIL 21, 2023

In this post, we show how to create repeatable pipelines for your batch use cases using Amazon SageMaker Pipelines , Amazon SageMaker model registry , SageMaker batch transform jobs , and Amazon SageMaker Model Monitor. Configure the baseline step To monitor the model and data, a baseline is required. large", accelerator_type="ml.eia1.medium",

Metrics 76

Metrics Telecommunications Analytics Healthcare 76

NobelBiz

FEBRUARY 22, 2023

As big Data for contact centers is bringing insights and business possibilities at every level of the organization if managed correctly. That is why Call center analytics enables you to collect and analyze customer data to prioritize them. Metrics are then saved in your call center software’s database.

Analytics 52

Analytics Call Center Big data Contact Center 52

Fonolo

NOVEMBER 17, 2020

As the focus of contact center turns to creating value rather than reducing expenses, KPIs like customer satisfaction and service level will become increasingly favored over metrics like Average Handling Time. FCR is the Most Important Metric. contactcenter #2020trends Click To Tweet. Call Centers Will Change in 2020. Social Media ?

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

AWS Machine Learning

JULY 24, 2023

They use big data (such as a history of past search queries) to provide many powerful yet easy-to-use patent tools. In this section, we show how to build your own container, deploy your own GPT-2 model, and test with the SageMaker endpoint API. He is also passionate about building AI and analytic solutions. client('sts').get_caller_identity()['Account']

APIs 66

APIs Engineering Construction Benchmark 66

AWS Machine Learning

DECEMBER 21, 2022

By the end of this post, you will know how to create feature groups using the Iceberg format, execute Iceberg’s table management procedures using Amazon Athena , and schedule these tasks to run autonomously. Table formats provide a way to abstract data files as a table.

Scripts 73

Scripts Engineering APIs Big data 73

Callminer

NOVEMBER 6, 2019

Big data is getting bigger with each passing year, but making sense of trends hidden deep in the heap of 1s and 0s is more confounding than ever. As metrics pile up, you may find yourself wondering which data points matter and in what ways they relate to your business’s interests.

Big data 140

Big data Analytics Metrics Sales 140

aircall

FEBRUARY 24, 2021

And even when sales reps have the right data, they need to know what does and doesn’t work in certain situations. . How to Improve Sales Efficiency. When you can establish clear objectives for your sales reps that are based on objective data, it motivates them to work more efficiently to meet their goals.

Sales 62

Sales Technology call center software CRM 62

CustomerSuccessBox

JUNE 20, 2022

A customer succes software is specialized software that takes the customer data from your existing tech stack to provide you with a 360-degree view of your customers and their account health. In general, this tool offloads the heavy work of tracking and managing all the customer success metrics.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

Branch Mesenger

MAY 2, 2018

Using Big Data to Make Leadership Advances in the Workplace. While surveys that lead to these results are historically what we’ve had to understand engagement metrics, analytics are far more important. They determined that just a negligible increase in engagement netted a specific store a big boost in sales.

Engineering 74

Engineering Morale Employee engagement Big data 74

Totango

SEPTEMBER 1, 2022

The traditional fixed quarterly review is being replaced by real-time performance monitoring and artificial intelligence data analysis, enabling you to stay engaged with clients between scheduled reviews. Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices.

SaaS 100

SaaS Journey mapping Upselling Best practices 100

CX Journey

MARCH 4, 2016

It's not just enough to listen for the sake of checking the box or for tracking the metric. and How to Solve It. It's not about that. But there are plenty of companies who do just that. I partnered with Passenger , an online communities solution provider, to host a webinar earlier this week on this very topic, The Biggest VoC Problem.

Metrics 44

Metrics Big data Customer Experience Analytics 44

ClearAction

MAY 2, 2016

Other marketing maturity models are holistic, it seems, yet the approach taken is stymied because of moving targets in emerging marketing practices, such as the advent of big data or digital marketing, which weren’t on the horizon of yesteryear. Metrics monitor the health and provide ongoing inputs to all of the above.

Marketing 62

Marketing Accountability Enterprise Metrics 62

ChurnZero

DECEMBER 11, 2020

I t comes down to knowing how to ask. . N ote: This article was adapted from our video series, CCO Challenges, which features a discussion by ChurnZero’s CEO and CCO on how to win budget for Customer Success technology. How To Sell Customer Success Software to the C-Suite . To which, their likely response will be:

CRM 59

CRM SaaS Technology Big data 59

Natalie Petouhof

FEBRUARY 28, 2016

Armed with a brand new user experience and analytics, this latest release includes innovations in performance management to help organizations gain even greater insight into how employees are performing, how well goals are being met and how to better engage and take action on these insights.

Gamification 45

Gamification Management Analytics Metrics 45

LiveChat

NOVEMBER 28, 2016

Well, the response is one: big data. There are some basic metrics that you will surely see in your Google Analytics like unique visitors, page views or average time spend on your website. Mike from Shop, not Shop No Reply). Learn about customer preferences and needs. Reward your loyal customers.

Customer Service 55

Customer Service Brand ambassadors Customer centricity Big data 55

Xaqt

FEBRUARY 6, 2020

Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet. The topics de jour were web services, service orientated architectures (SOA), Computer Telephony Integration (CTI), SIP was coming of age, and analytics for the sake of analytics.

Contact Center 52

Contact Center Enterprise Call Center APIs 52

ClearAction

MAY 16, 2016

Other marketing maturity models cover the whole enchilada, so to speak, yet the approach taken is stymied because of moving targets in emerging marketing practices, such as the advent of big data or digital marketing, which weren’t on the horizon of yesteryear. Again, the answer is: no. Who Decides Maturity.

Marketing 54

Marketing Customer Experience Enterprise Metrics 54

Taylor Reach Group

MAY 24, 2018

How to make the most of the digital advantage? Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. See a lineup of leading retail experts in analytics, data science, data mining, eCommerce & marketing optimization for 2018. Loyalty Summit: June 5-7, Barcelona. and Now What?’

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Supplemental training may also be required to help staff recognize lead opportunities or to teach them how to close transactions. Encourage your top agents to come to trainings and give practical tips on how to be a top performer. Call centers have to constantly work to improve their key performance metrics.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56