JustCall

JANUARY 14, 2021

While adapting to the new normal came with its own set of challenges, receiving positive feedback from our customers has been very encouraging for us and has helped us serve customers even better. New Contacts & Call Logs Section and more. New Contacts and Call Logs Section. Awards and Accolades in 2020.

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs CRM 52

JustCall

APRIL 12, 2023

Look for an alternative that offers APIs to integrate it with other tools you use. Look for a tool that provides the necessary features for your sales process, such as call recording, analytics, and integrations with other tools. Call recording – Record and monitor agent calls to improve quality and performance.

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

MAY 1, 2023

Users can also access conference call logs, notes, dispositions, and reports. Conference calling is available only in Professional and Enterprise Plans. This feedback is then recorded in the analytics dashboard to assess agent performance. Number of participants is restricted to 40 in the Professional Plan.

Interactive Voice Response 52

Interactive Voice Response Enterprise Call Logging CRM 52

JustCall

APRIL 5, 2023

Not to forget that those having Premium and Custom plans can request API and Webhook access to do it at their will! With JustCall, simple automation, integrations and analytics can be tailored to ensure productive experiences for agents, sales reps, and managers. Available as a separate messaging bundle. No more compartments and silos.

Interactive Voice Response 52

Interactive Voice Response CRM Multi-channel support Analytics 52

Tenfold - Contact Center Blog

DECEMBER 28, 2017

Leading Technologies for Workforce Management in Call Centers. An efficient workforce management approach combines demand generation, skills repository, talent acquisition, allocation, learning and analytics to deliver robust talent connect. Calls can be routed to the appropriate agent group for better response.

call center workforce 54

call center workforce Call Center Technology Management 54

aircall

MAY 3, 2021

An open CTI is a JavaScript API that allows developers to integrate third-party CTI systems. That’s a lot of technical jargon which equates to giving your company the right tools to implement a full-featured call center. Call center managers have access to dashboard analytics that provide useful insight into call center activity.

voip 62

voip Interactive Voice Response CRM Call Center 62

JustCall

JANUARY 23, 2023

Enterprises looking for video conferencing services or in-depth analytics reports will have to look for Grasshopper alternatives. Call queues – Place customer calls on hold when all agents are busy and route these calls in an orderly manner as agents get free. Using grasshopper internationally is also a challenge.

Call Logging 10

Call Logging voip Interactive Voice Response Enterprise 10

JustCall

JANUARY 19, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. For sales teams, the automated sales dialer takes over dialing time and connects agents to answered calls only. Additionally, you get unlimited one-to-one video calling in the lowest-tier Essentials plan.

voip 52

voip CRM Interactive Voice Response Enterprise 52