Remove Analytics Remove APIs Remove Automatic Callback Remove Feedback
article thumbnail

Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

Call Center Analytics. Call center analytics are data-driven metrics that illuminate call center performance and inform future planning and improvements. Application Programming Interface (API). An API is an application programming interface. Automatic callback. Technology. Contact center terminology.

article thumbnail

How to Achieve Customer Engagement with Call Center Technologies?

NobelBiz

Customers who strongly connect to your brand are more likely to make additional purchases, remain loyal, and spread positive feedback about your business. A future interaction may elicit feedback or even more advanced recommendations. Engaging one’s clientele is essential for various reasons.