CustomerGauge

NOVEMBER 18, 2016

So…you’ve surveyed your customer base and now you have a ton of feedback. This is where text analytics comes into play. The post NPS and Text Analytics—Customer Feedback Decoded appeared first on CustomerGauge. How do you extract value from these comments? Or process all this data in a reasonable time frame?

Analytics 103

Analytics Feedback Surveys 103

C3Centricity

JANUARY 30, 2024

Every business has them, and no one likes to get customer feedback that is challenging to handle. This last example shows how a company quite often has the data it needs to better … Read the rest The post Actioning Customer Feedback: The Secret to Turning Difficult Customers into Loyal Advocates first appeared on c3centricity.

Feedback 90

Feedback Best practices Customer retention Analytics 90

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Analytics 83

Analytics Feedback Marketing Metrics 83

LiveVox

OCTOBER 30, 2023

With agents working from home, full or part time, it can be difficult to monitor their interactions with customers, track their productivity, provide timely feedback and coaching, and do so in real time.

Analytics 90

Analytics Coaching Contact Center Feedback 90

Global Response

NOVEMBER 21, 2023

Customer analytics allow you to take the customer data you’ve collected and assess , aggregate and analyze it to understand trends, make forecasts and better understand your customers. Here are four key ways can analytics support your business and how can you implement them.

Analytics 62

Analytics Customer retention outsourcing Sales 62

ShepHyken

DECEMBER 25, 2023

When customers interact with your digital channels, their behaviors can provide valuable feedback. Embrace this feedback and be willing to adjust and refine the digital experiences in response to customer preferences and interactions. ” “Customer experience analytics are too important to be the job of just analysts.

Multichannel 217

Multichannel Analytics Feedback Metrics 217

The Northridge Group

AUGUST 10, 2021

You’ve adopted clearly defined and focused metrics, you have a vision that aligns the needs of customers with the aspirations of your business, you’ve implemented a clear coaching plan, and you have an open feedback loop for employees to provide comments on customer pain points. Leverage Contact Center Analytics.

Analytics 162

Analytics Interactive Voice Response Contact Center Coaching 162

Nicereply

MAY 31, 2023

Discover the 7 customer feedback tools for websites in 2023. Customer feedback tools are essential in today’s competitive digital landscape for improving user experiences and driving business growth. Why Should You Use Customer Feedback Tools? First, let us discuss what a customer feedback tool can do for a business.

Feedback 64

Feedback Analytics Surveys Customer Support 64

Lumoa

FEBRUARY 28, 2023

No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly. You’ll be richly rewarded: 78% of customers have a more favorable view of brands that ask for feedback. Strategically reacting to customer feedback can increase customer loyalty and retention.

Feedback 83

Feedback Surveys Metrics Customer Experience 83

Callminer

MARCH 6, 2019

Companies look to solicited feedback, surveys, review sites, etc. Here are 6 ways to go beyond that with speech analytics. for how they are doing.

Analytics 182

Analytics Surveys Feedback 182

Solvvy

JULY 13, 2022

Ultimately, collecting customer feedback is the best way to truly gauge the customer experience. Remember, feedback is a loop, not a dead end. Close the Loop on Customer Feedback with Solvvy Surveys. Add a comment box to reconcile scores with qualitative feedback. . Enter Solvvy Surveys. .

Surveys 109

Surveys Feedback Analytics Engineering 109

Callminer

AUGUST 14, 2023

Voice of the customer analytics is crucial for businesses to gather insightful customer feedback, utilizing strategies such as surveys, social media listening, in-app reviews, live chat, and more.

Analytics 324

Analytics Surveys Feedback 324

Tethr

MAY 24, 2023

Check out these three reasons to level-up your customer feedback survey with a Voice of the Customer (VoC) analytics solution.

Feedback 85

Feedback Surveys Analytics 85

Spearline

FEBRUARY 8, 2022

Voice analytics promises to measure customer emotion in each call. It differentiates between happy, frustrated, and other customer moods. “Call analytics” looks at the data collected. “Speech analytics” considers the spoken content and context of the agent/customer conversation. Please get in touch with us. .

Analytics 98

Analytics Telecommunications Big data Customer emotions 98

Nicereply

MAY 31, 2023

Discover the 7 customer feedback tools for websites in 2023. Customer feedback tools are essential in today’s competitive digital landscape for improving user experiences and driving business growth. Why Should You Use Customer Feedback Tools? First, let us discuss what a customer feedback tool can do for a business.

Feedback 52

Feedback Analytics Surveys Customer Support 52

ShepHyken

NOVEMBER 6, 2023

Top Takeaways: Customer feedback is crucial for businesses of all industries. By actively seeking and analyzing feedback, businesses can identify areas of improvement, make informed decisions, and ultimately enhance their overall customer experience. The value of customer feedback lies not just in data collection but in taking action.

Feedback 330

Feedback Healthcare Analytics Customer Service 330

ShepHyken

AUGUST 10, 2018

This week we feature an article by Jarrin Howard who writes about how predictive analytics can enhance customer relations. – Shep Hyken. These are common examples of sites using predictive analytics catering to individual customer preferences. With the rise of machine learning, predictive analytics is becoming the status quo.

Analytics 168

Analytics Upselling Banking CRM 168

CSM Magazine

JANUARY 2, 2024

These VIP patrons demand a personalized and seamless experience, and casinos can meet these expectations by leveraging data analytics. In this article, we will explore how casinos can use data analytics to enhance high roller customer service and ultimately drive business success.

Analytics 52

Analytics Entertainment Customer Service Benchmark 52

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Feedback 101

Feedback Benchmark Surveys Analytics 101

Lumoa

MAY 9, 2023

By leveraging sentiment analysis on customer feedback, businesses can understand and dig deep into the emotions of their customers, allowing them to identify and address pressing concerns, and fine-tune their products and services. In This Article: Why is Sentiment Analysis on Customer Feedback Important?

Feedback 83

Feedback Customer Experience Customer centricity SaaS 83

Customercount

OCTOBER 22, 2018

CustomerCountSM Adds Text Analytics to More Fully Support Business Intelligence New Reporting Component Takes Unstructured Data Verbatim Comments and Creates Sentiment Analysis INDIANAPOLIS, IN (August 1, 2016) – CustomerCountSM, the online customer feedback management system, has teamed with Montreal … Continue reading → The post CustomerCount, (..)

Analytics 64

Analytics Feedback Management 64

Lumoa

AUGUST 8, 2023

Unlocking the power of VoC feedback is vital to the success of any business. This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

Surveys 83

Surveys Feedback Banking Best practices 83

ShepHyken

APRIL 13, 2018

Before Soliciting Feedback. CCW’s report confirms that the customer feedback survey remains a centerpiece of the “voice of the customer” strategy: 63 percent of respondents call it a priority. Your agents’ anecdotal evidence can provide insights to drive other feedback tools, so develop an in-house reporting tool they can use at will.

Feedback 206

Feedback Contact Center Journey mapping Surveys 206

DMG Consulting

JANUARY 24, 2023

Interaction Analytics Helps Companies Hear their Customers View this article on the publisher’s website. INTERACTION analytics (IA) is a must-have solution for enterprises that want to understand and enhance their customer experience. Interaction analytics is the only application that can provide this range of information.

Analytics 62

Analytics Enterprise Quality management Contact Center 62

DMG Consulting

SEPTEMBER 24, 2021

The Transformational Value of Interaction Analytics. INTERACTION ANALYTICS (IA) has proven its worth and benefits in the best and worst of times. Interaction analytics is the only application that can provide this variety of information. July 7, 2021 Donna Fluss. View this article on the publisher’s website.

Analytics 77

Analytics Enterprise Contact Center Quality management 77

DMG Consulting

JUNE 8, 2021

Current Status of Speech (and Text) Analytics. Interaction analytics removes the mystery from customer conversations. However, as contact centers receive feedback about departments, policies and systems from all over an enterprise, IA can provide useful insights about many aspects of a company.

Analytics 107

Analytics Enterprise Contact Center Marketing 107

Tethr

MAY 28, 2023

Get 7 conversation analytics features to transform feedback into actionable insights and transform you into a customer listening pro.

Analytics 62

Analytics Feedback 62

Win the Customer

AUGUST 8, 2023

Artificial Intelligence (AI) can be a transformative tool for businesses to collect, analyze, and act upon customer feedback in real-time, leading to continuous improvement in customer experience. Customer feedback is a goldmine of insights that can drive improvements in products, services, and overall experience.

Feedback 52

Feedback Chatbots Analytics Personalization 52

CSM Magazine

AUGUST 20, 2023

In today’s fast-paced legal landscape, analytics and reporting have become a game-changer for law firms and legal organizations seeking to stay ahead of the competition. Cost Analysis: With the help of analytics, legal professionals can perform a comprehensive cost analysis of each stage of the litigation process.

Analytics 52

Analytics Management Feedback Metrics 52

JustCall

OCTOBER 17, 2023

This is why real-time feedback is critical for a brand that practices active listening and customer empathy. This is why real-time feedback is crucial. How Automated Feedback Mechanism Can Bridge The Gap Now that we’ve identified the pain points let’s explore how automated survey tools can solve each of these challenges.

Surveys 52

Surveys Feedback Metrics Construction 52

DMG Consulting

JUNE 12, 2022

Getting Started with Real-Time Speech Analytics. Real-time speech analytics is a highly beneficial and practical artificial intelligence (AI)-based application that should be used by contact centers to “listen” to customer conversations and provide guidance to agents as they are helping callers. June 2022 By Donna Fluss.

Analytics 62

Analytics Contact Center Best practices Consulting 62

CSM Magazine

FEBRUARY 10, 2023

Learning how to leverage customer feedback and and interpret it in meaningful ways is essential for any business that wants to succeed. Here are some ways organizations can use customer feedback to delight their customers. When customers know that companies listen to their suggestions, it creates an environment of trust and respect.

Feedback 52

Feedback Analytics Surveys Marketing 52

Lumoa

JANUARY 23, 2018

If you work in a big company with large number of customers (or users), you most probably receive a lot of feedback: people write about their experiences, complain about the things that do not work and tell about the things they love. Most companies collect feedback in some specific format, such as Net Promoter Score. And we mean it.

Analytics 121

Analytics Feedback Metrics Customer Experience 121

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Feedback 71

Feedback Benchmark Surveys Analytics 71