Spearline

JULY 7, 2022

At Spearline, we’re committed to transforming the future of webRTC testing, monitoring, and analytics. O ur suite of webRTC testing, monitoring, and analytics solutions provide a raft of real-time and aggregate global and localized testing metrics. Or, call our API for this information in JSON format.

Metrics 95

Metrics APIs Analytics Contact Center 95

Expivia

FEBRUARY 15, 2024

Enlighten Actions: Beyond Analytics Enlighten Actions represents a significant advancement in AI-driven analytics, providing unprecedented insights into customer interactions and agent performance. No more looking at dashboards, you prompt it and see the data you want to see.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

AWS Machine Learning

SEPTEMBER 9, 2022

Affinities are computed either implicitly from the user’s behavioral data or explicitly from topics of interest (such as pop music, baseball, or politics) as provided in their user profiles. This is Part 2 of a series on using data analytics and ML for Amp and creating a personalized show recommendation list platform.

Personalization 73

Personalization APIs Engineering Metrics 73

AWS Machine Learning

OCTOBER 18, 2023

The solution focuses on the fundamental principles of developing an AI/ML application workflow of data preparation, model training, model evaluation, and model monitoring. Additionally, it often requires thousands or tens of thousands of hand-labeled images to provide the model with enough data to accurately make decisions.

APIs 96

APIs Metrics Consulting Consulting 96

CSM Magazine

APRIL 26, 2024

Simplify Data Integration To minimize the time devoted to optimizing LMS reporting efficiency , it is crucial to simplify the process of collecting and integrating data into your system. This eliminates data entry and decreases the likelihood of errors. Utilize user-friendly and intuitive data visualization.

APIs 52

APIs Analytics Metrics Education 52

AWS Machine Learning

APRIL 18, 2024

The audio is streamed to Amazon Transcribe, and the transcription results are written in real time to Kinesis Data Streams. A Lambda function called the Call Event Processor, fed by Kinesis Data Streams, processes and optionally enriches meeting metadata and transcription segments. Choose the Monitor tab to see function metrics.

APIs 110

APIs Accountability Analytics Entertainment 110

Cincom

MAY 8, 2024

Inefficient Business Processes: Complex approval chains, inconsistent data, and convoluted system workflows slow down sales. Sales data gets scattered across systems. Different processes and data formats make consolidation difficult. Centralized Pricing Management: Pricing data gets consolidated within CPQ.

Enterprise 52

Enterprise Sales CRM Engineering 52

Spearline

JULY 21, 2022

Consequently, no other testing solution can provide the range and depth of testing metrics and analytics. And testingRTC offers multiple ways to export these metrics, from direct collection from webhooks, to downloading results in CSV format using the REST API. Happy days!

Scripts 98

Scripts APIs Metrics Analytics 98

CustomerSuccessBox

APRIL 19, 2021

7 Data points that will help you win over churn. Customer behavior analytics is becoming increasingly an important metric across all industries to understand, engage and retain customers. The telemetry data lets you know how your customers are interacting with your product, which features they are using and at what frequency.

Customer retention 52

Customer retention SaaS APIs Metrics 52

Nicereply

JUNE 11, 2020

Finding real-life strategies to weave your metrics into your day-to-day life at work is the best thing you can do to keep your company healthy and keep your team members engaged. With so many amazing tools out there, it’s easy to get your hands on tons of customer experience data. Segment your customers more effectively.

Customer Experience 69

Customer Experience Customer centricity Metrics Surveys 69

AWS Machine Learning

MAY 5, 2023

By uploading a small set of training images, Amazon Rekognition automatically loads and inspects the training data, selects the right ML algorithms, trains a model, and provides model performance metrics. Lastly, we cover the data ingestion by an intelligent search service, powered by ML.

Engineering 101

Engineering APIs Scripts Enterprise 101

AWS Machine Learning

NOVEMBER 17, 2022

Their production segment is therefore an integral building block for delivering on their mission—with a clearly stated ambition to become world-leading on metrics such as safety, environmental footprint, quality, and production costs. ELC uses Internet of Things (IoT) sensors data from a plant. Overview of solution.

APIs 93

APIs Accountability Metrics Engineering 93

AWS Machine Learning

NOVEMBER 8, 2023

We have developed a MONAI Deploy connector to AHI to integrate medical imaging AI applications with subsecond image retrieval latencies at scale powered by cloud-native APIs. AHI provides API access to ImageSet metadata and ImageFrames. Metadata contains all DICOM attributes in a JSON document.

Healthcare 96

Healthcare APIs Enterprise Engineering 96

Nicereply

JANUARY 30, 2023

This can include anything from knowing how many people you need to hire and knowing exactly what metrics you need to hit, to determining if there are new tools that you’ll need to use in order to a ccomplish your goals. If so, what are some levers you might be able to pull to shift that metric, too?

Metrics 98

Metrics Finance APIs Customer Support 98

Nicereply

NOVEMBER 16, 2021

Pro: Analytics. The good thing about analytics is that you don’t need to go to any third-party solution. And of course, it’s a “comfortable solution”, as you don’t have to log in to another application to see your data. You have ratings, comments, and analytics in one place. Con: Basic analytics.

Surveys 111

Surveys Metrics Analytics Enterprise 111

NobelBiz

FEBRUARY 14, 2023

A 360-degree customer view is an approach that allows contact centers to gain a complete understanding of the customer through collecting and analyzing data from multiple sources. The data usually includes information such as customer demographics and purchase history. Thus, the need of a 360-degree customer viewpoint.

Contact Center 52

Contact Center CRM Journey mapping Government 52

NobelBiz

NOVEMBER 27, 2023

If you want to learn more about effective customer information management, and how to choose a platform that suits your exact needs, here’s another article that might interest you: ‘How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions.’ Don’t miss out on the transformative insights!

Call Logging 59

Call Logging voip Contact center software CRM 59

Totango

APRIL 7, 2021

The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. . Combining workflow automation technology with a customer success solution, like Totango, allows you to turn data into goal-oriented, results-based action.

APIs 118

APIs Enterprise Analytics Technology 118

aircall

JANUARY 25, 2023

Its features include AI, voice, analytics, and workforce management. The best integrations should include a one-click set-up, webhooks and API, computer telephony integration (CTI), contact synchronization, and insight cards. Analytics When it comes to the success of a cloud-based phone system , success is in the details.

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

AWS Machine Learning

JULY 7, 2022

You can use APIs or AWS CloudFormation (see Creating Amazon Lex V2 resources with AWS CloudFormation ) to manage the bot programmatically. You should identify your data privacy requirements and configure the appropriate controls in your bot. The test data should cover different speaking styles and accents.

Best practices 76

Best practices Metrics APIs Accountability 76

JustCall

JANUARY 23, 2024

It allows you to track messages, assign conversations, and gather data on the customers. Simply put, WhatsApp centralizes your customer data and ensures you keep updated with customer tickets from multiple platforms as well. WhatsApp Business has apps for small businesses and an API for large teams. Here’s how!

APIs 52

APIs Chatbots Multichannel Accountability 52

AWS Machine Learning

NOVEMBER 22, 2022

For example, marketing could use this data to create campaigns targeting different customer segments. Customer service departments could use this data to spot customer dissatisfaction and take corrective action. If this data can be analyzed immediately, it can provide opportunities for companies to react quickly to customer sentiment.

APIs 69

APIs CRM Feedback B2C 69

Hodusoft

MARCH 6, 2024

Collecting data and Measuring Performance E-commerce BPOs also face the challenge of gathering data and measuring performance. Contact center software facilitates intelligent routing that helps in directing calls to the most qualified agents using techniques like IVR routing and API routing.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

AWS Machine Learning

MARCH 29, 2023

In this post, we discuss how the IEO developed UNDP’s artificial intelligence and machine learning (ML) platform—named Artificial Intelligence for Development Analytics (AIDA)— in collaboration with AWS, UNDP’s Information and Technology Management Team (UNDP ITM), and the United Nations International Computing Centre (UNICC).

APIs 70

APIs Construction Metrics Technology 70

AWS Machine Learning

MARCH 13, 2023

With terabytes of data generated by the product, the security analytics team focuses on building machine learning (ML) solutions to surface critical attacks and spotlight emerging threats from noise. The performance of the models is evaluated based on the model-specific metrics (such as F1 score, MSE, or confusion matrix).

Engineering 82

Engineering APIs Metrics Management 82

JustCall

APRIL 5, 2023

Organizations need to embrace the CSM approach to build a trustworthy relationship with customers and track their performance using customer relationship management analytics. Traditional customer support models will not cut it. What is customer success management or CSM? Customer Success Management Strategy 1.Setting

Management 52

Management CRM Analytics Customer retention 52

Hodusoft

MAY 10, 2024

Metrics to Measure the Performance of Your Virtual Call Center Read More Benefits Provided by Virtual Call Centers Over Traditional Call Centers Compared to traditional call and contact centers, the benefits of virtual call and contact centers are many. VoIP uses the internet for transmission of audio and data, which reduces the call cost.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

AWS Machine Learning

DECEMBER 21, 2022

Today, companies are establishing feature stores to provide a central repository to scale ML development across business units and data science teams. The offline store is an append-only store and can be used to store and access historical feature data. Table formats provide a way to abstract data files as a table.

Scripts 74

Scripts Engineering APIs Big data 74

AWS Machine Learning

JULY 6, 2023

Many organizations choose SageMaker as their ML platform because it provides a common set of tools for developers and data scientists. There are a few different ways in which authentication across AWS accounts can be achieved when data in the SaaS platform is accessed from SageMaker and when the ML model is invoked from the SaaS platform.

SaaS 76

SaaS Accountability APIs Engineering 76

AWS Machine Learning

JUNE 5, 2023

Hyperparameter overview When training any machine learning (ML) model, you are generally dealing with three types of data: input data (also called the training data), model parameters, and hyperparameters. You use the input data to train your model, which in effect learns your model parameters.

APIs 77

APIs Enterprise Benchmark Metrics 77

ProProfs Blog

JUNE 26, 2020

Application Program Interface (API). Application Programming Interface (API) is a combination of various protocols, tools, and codes. The function of the API enables apps to communicate with each other. Chat Response Time is a metric to monitor how much time your operators took to respond to chats. Chat Duration.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

AWS Machine Learning

MAY 3, 2023

For any machine learning (ML) problem, the data scientist begins by working with data. This includes gathering, exploring, and understanding the business and technical aspects of the data, along with evaluation of any manipulations that may be needed for the model building process.

Engineering 71

Engineering Metrics APIs Big data 71

AWS Machine Learning

NOVEMBER 21, 2023

MATLAB   is a popular programming tool for a wide range of applications, such as data processing, parallel computing, automation, simulation, machine learning, and artificial intelligence. To do this, we’ll use a predictive maintenance example where we classify faults in an operational pump that’s streaming live sensor data. We

Engineering 88

Engineering APIs Scripts Automotive 88

aircall

JANUARY 11, 2023

8×8 is an API solution that integrates voice, video, chat, and contact center functions into one cloud-based communications platform. For customer-centric teams looking for a package with added features such as IVR, analytics, and call routing, the options start at $85 per user per month. Call center analytics.

Customer centricity 62

Customer centricity Interactive Voice Response CRM Analytics 62

AWS Machine Learning

SEPTEMBER 16, 2022

As we demonstrate in this post, Hyperband converges to the optimal objective metric faster than most black-box strategies and therefore saves training time. The new Hyperband approach implemented for hyperparameter tuning has a few new data elements changed through AWS API calls. Hyperband with SageMaker. First experiment.

APIs 78

APIs Analytics Metrics Accountability 78

AWS Machine Learning

APRIL 19, 2023

Our data scientists train the model in Python using tools like PyTorch and save the model as PyTorch scripts. The steps are as follows: Training the models – Our data scientists train the models using PyTorch and save the models as torch scripts. Solution overview The following diagram compares the previous and updated architecture.

Engineering 76

Engineering APIs Scripts Education 76

AWS Machine Learning

SEPTEMBER 1, 2023

Specifically, we briefly introduce MLOps principles and focus on the main differentiators compared to FMOps and LLMOps regarding processes, people, model selection and evaluation, data privacy, and model deployment. These data owners are focused on providing access to their data to multiple business units or teams.

Engineering 104

Engineering Accountability Construction APIs 104