Enghouse Interactive

JULY 10, 2018

In the hustling world we live in, the sense of community is exciting in the world of banking. Use images and Videos. Screenshots and videos can be a helpful way to guide your members through a particular process, especially if what they are looking to do requires multiple steps. Use journey analytics to drive better experiences.

Self service 40

Self service CRM Contact Center Analytics 40

AWS Machine Learning

NOVEMBER 1, 2023

PII is in emails, slack messages, videos, PDFs, and so on. This two pass solution was made possible by using the ContainsPiiEntities and DetectPiiEntities APIs. Logikcull’s processing pipeline supports text extraction for a wide variety of forms and files, including audio and video files.

APIs 85

APIs Engineering Government Telecommunications 85

AWS Machine Learning

NOVEMBER 6, 2023

We also show how to get started quickly using the latest version of our open source solution, Live Call Analytics with Agent Assist. The following screenshot shows an example of the Live Call Analytics with Agent Assist call details page, which contains information about each call.

Contact Center 102

Contact Center CRM Analytics Average Handle Time 102

SmartKarrot

SEPTEMBER 25, 2020

The video communications company offers video conferencing services as a SaaS product to its users. Being Australia’s largest SaaS company , RingCentral provides AI automation and speech analytics services through app integration. It has been using AI for a long time, for network analytics purposes. RingCentral.

SaaS 8

SaaS APIs Analytics Enterprise 8

SmartKarrot

SEPTEMBER 25, 2020

The video communications company offers video conferencing services as a SaaS product to its users. Being Australia’s largest SaaS company , RingCentral provides AI automation and speech analytics services through app integration. It has been using AI for a long time, for network analytics purposes. RingCentral.

SaaS 8

SaaS APIs Analytics Enterprise 8

AWS Machine Learning

SEPTEMBER 22, 2022

Today, we’re excited to announce the new synchronous API for targeted sentiment in Amazon Comprehend, which provides a granular understanding of the sentiments associated with specific entities in input documents. The Targeted Sentiment API provides the sentiment towards each entity.

APIs 65

APIs Contact Center Feedback Analytics 65

JustCall

FEBRUARY 6, 2023

All you need is your PC, mobile, or any internet-ready device where you can deploy your corporate communication framework using APIs. Providers host cloud phones through data networks that bank on multiple servers across geographies and use redundancy. Also, Aircall supplies APIs and webhooks. Why Choose RingCentral?

voip 52

voip Interactive Voice Response CRM Contact Center 52

ViiBE Blog

JULY 30, 2021

Contrary to call center agents who cover incoming phone calls solely, contact center staff navigate across all sorts of communication platforms, be it calls, email, text messages, online live chat, or video assistance requests. How to track contact center analytics and why it's important. How to enhance the contact center experience.

Contact Center 52

Contact Center Automotive Transportation Analytics 52

JivoChat

JULY 29, 2021

Online banking and investment companies would probably put privacy and data security at the top of their “must-have” features. To get the most out of your AI chatbot, make sure it can integrate with the platforms you use every day — your content management system, your e-commerce store, and, of course, Google Analytics. Webhooks API.

Chatbots 52

Chatbots Sales APIs Enterprise 52

JustCall

APRIL 18, 2023

Analytics & Reporting (Real-time and Historical) Real-time call analytics offers you a holistic performance review of your sales call center agents , from the number of outbound calls per line/day/department/agent to average on-call time and more. Who is Dialpad best suited for?

call center software 52

call center software Call Center call center solutions Enterprise 52

AWS Machine Learning

MAY 12, 2023

You can also detect many common issues that affect the readability, reproducibility, and correctness of computational notebooks, such as misuse of ML library APIs, invalid run order, and nondeterminism. The following video shows how to use CodeWhisperer to read and perform descriptive statistics on a data file in Studio.

Best practices 78

Best practices APIs Banking Engineering 78

RichCall

SEPTEMBER 13, 2017

Omnichannel initiatives must now include messaging and video. To make the business model of IoT work, companies must keep a close eye on emerging IoT ecosystem components, networking protocols, security, data models, and analytics to connect with contact center solutions and act on the received triggers. Dave Michaels. Kate Legett.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

JustCall

FEBRUARY 28, 2024

Several competitors offer strong auto dialer features at more affordable rates, letting you streamline calls without breaking the bank. Embrace change with customizable workflows and open APIs for future integrations. Consider alternatives if you’re budget-minded. Your sales stack doesn’t match up well with Orum’s integrations.

Real estate 52

Real estate CRM Sales Analytics 52

Comm100

MAY 13, 2019

Imagine if your bank only provided information over the phone – it would be?in A robust, modern live chat program empowers customers to connect with companies through rich media like audio, video, and co-browsing, giving agents the choice to choose the right media to convey information in the quickest and easiest way.

CRM 49

CRM Finance APIs Benchmark 49

SmartKarrot

JANUARY 20, 2022

The service is up to eight times cheaper as compared to bank transfers. Sequel’s solutions are supported by cutting-edge predictive analytics that aid users in rating, claims, underwriting, catastrophe and weather risk, and global risks. Video is an effective medium for promoting an event. contact-form-7]. Checkout.com.

SaaS 10

SaaS Advertising B2B Transportation 10

AWS Machine Learning

NOVEMBER 30, 2023

Carrier is making more precise energy analytics and insights accessible to customers so they reduce energy consumption and cut carbon emissions. With Amazon Bedrock, customers are only ever one API call away from a new model. CRM or ERP applications), and write a few AWS Lambda functions to execute the APIs (e.g.,

APIs 124

APIs Enterprise Best practices Technology 124

OctopusTech

SEPTEMBER 1, 2023

When you continuously watch the latest industry trends, monitor your website analytics report, and analyze feedback from customers, then you will realize that website redesign is not just a want but a need to achieve your company’s goals. Do you also want to use animations and videos on your website?

Engineering 62

Engineering Abandon rate APIs Marketing 62

ProProfs Blog

OCTOBER 25, 2021

Easy integration with third-party applications like Hubspot, Zapier, Google Analytics, and more. Key features of SurveyMonkey are: Versatile question bank with hundreds of questions. . For example, you can attach photos and videos to your survey questions. Interesting video library with customizable survey templates.

Feedback 148

Feedback Surveys Enterprise Analytics 148

JustCall

FEBRUARY 12, 2024

You want better coaching features Call recordings and analytical insights help your team lead to better coach agents. It includes a robust dialer, as well as platform features such as call recording, voicemail transcription, and call analytics. Meetings, video chats, text messages, and other features. ” – Fanny E.,

CRM 52

CRM Analytics Abandon Call Coaching 52

AWS Machine Learning

APRIL 13, 2023

Building with Generative AI on AWS Generative AI and foundation models Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. In this role, Swami oversees all AWS Database, Analytics, and AI & Machine Learning services.

APIs 145

APIs Engineering Best practices Entertainment 145