ProProfs Blog

JANUARY 30, 2022

So if you are still wondering “ what is quantitative data ” and wish to explore its various attributes, collection methods, advantages, or types, this blog is for you. . Such data cannot be used for statistical analysis. Quantitative Data Analysis Methods. MaxDiff Analysis. TURF Analysis. Gap Analysis.

Surveys 78

Surveys Finance Personalization Marketing 78

Lumoa

APRIL 4, 2023

One of the best ways to do that is through a customer profile analysis. Even with such a simple explanation, it’s clear to see how conducting a customer profile analysis can result in business growth. This article will explore five of the most notable impacts of customer profile analysis on your company.

Customer retention 83

Customer retention Enterprise Marketing Surveys 83

ShepHyken

APRIL 5, 2019

Through natural language processing and sentiment analysis, chatbots can personalize the customer journey based on browsing habits, conversation and more, to deliver proactive and engaging customer interactions. The post Guest Blog: The Rise of Chatbots in Customer Experience appeared first on Shep Hyken.

Chatbots 290

Chatbots Customer Experience Cloud contact Contact Center 290

Lumoa

MAY 9, 2023

By leveraging sentiment analysis on customer feedback, businesses can understand and dig deep into the emotions of their customers, allowing them to identify and address pressing concerns, and fine-tune their products and services. You may be wondering how sentiment analysis can truly make a difference in your organization.

Feedback 83

Feedback Customer Experience Customer centricity SaaS 83

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

Surveys 83

Surveys Feedback Banking Best practices 83

ShepHyken

DECEMBER 9, 2016

This week on our Friends on Friday guest blog post my colleague, Stephan Delbos, writes about the importance of doing more than satisfying customers, you must delight them. According to Damasio, our analysis of a situation is not nearly as important as our emotional attachment to that situation’s outcome. Satisfactory is a rating.

Customer emotions 308

Customer emotions Marketing Customer Experience Customer Service 308

ShepHyken

NOVEMBER 29, 2019

A better understanding of the customer with predictive analysis using AI and BigData. Predictive analysis with AI involves predicting a user’s behavior and their needs based on the patterns mined from their past behavior and order history. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Technology 330

Technology Customer Experience Complaint resolution Gamification 330

ShepHyken

FEBRUARY 16, 2018

Once you have a hefty portion of self-analysis, begin to branch outwards to compare how your experience is perceived compared to industry competition. The post Guest Blog: Understanding the Impact of Competitive Benchmarking Programs appeared first on Shep Hyken.

Benchmark 217

Benchmark Customer centricity Customer retention Customer Experience 217

ShepHyken

NOVEMBER 2, 2017

This week we feature an article by Gemma Baker that shares three areas that your organization should examine during your regular competitor analysis. Here are three areas that your organization should review during your regular competitor analysis: Mystery Shopping. Or that too many customers are dissatisfied with your service?

Customer Service 192

Customer Service Advertising Scripts Feedback 192

ShepHyken

JULY 12, 2019

Across industries, the collection, analysis, and refinement of data is the battleground businesses are competing in to differentiate themselves to customers. Putting the Pieces Together with Data Analysis and Automation. He shares some examples of how this technology can be a difference-maker.

Customer Experience 270

Customer Experience Technology Enterprise Analytics 270

AWS Machine Learning

NOVEMBER 22, 2022

Traditionally, this data is collected via a batch process and sent to a data warehouse for storage, analysis, and reporting, and is made available to decision-makers after several hours, if not days. Use cases for real-time sentiment analysis. The following figures show examples of full sentiment analysis. Full sentiment.

APIs 68

APIs CRM Feedback B2C 68

ShepHyken

NOVEMBER 9, 2018

At the fundamental level, most organizations maintain a corporate blog and regularly contribute to its development. The post Guest Blog: How Virtual Web Assistants Provide Productivity for Busy Companies appeared first on Shep Hyken. Reporting and Email Follow Ups.

CRM 239

CRM Enterprise Benchmark outsourcing 239

Enghouse Interactive

FEBRUARY 9, 2021

Trends and Realities of Successful Organizations (Blog Series). In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. Blog #3 of 4: Customer-facing agents. Predictive Analysis (43.9 Accessible NOW!

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

NobelBiz

NOVEMBER 9, 2022

Less paralysis by analysis, and more action. The post VIDEO: Less paralysis by analysis, more action appeared first on NobelBiz®. And so they want to get past doing a lot of talking about what we're gonna do and start doing what we say they're gonna do.

52

52

ChurnZero

MARCH 4, 2022

If you’ve clicked through to read this article, then you’re probably wondering, “what the heck is a force field analysis, anyway?” Though it sounds like the stuff of science fiction, we can assure you that a force field analysis has many practical applications that are firmly based in our current reality. Define your objective.

Feedback 95

Feedback SaaS Personalization Management 95

Enghouse Interactive

OCTOBER 13, 2020

AI Makes It Possible (Blog Series). Blog #2 of 4: Seeking th e Root Cause and Affecting the Right Outcome. Watch for our next blog in this series, coming October 21st: Constant Learning Improves AI Recommendations. Understanding Why Transforms the Customer Experience. It’s doable.

Scripts 95

Scripts Interactive Voice Response Analytics Contact Center 95

CustomerSuccessBox

APRIL 26, 2021

Sample Playbook for Churn Analysis, which gets triggered automatically as soon customer churn. Simply put : Churn is inevitable but a detailed analysis will help you get control of unexplained churn and surprise churn. The post How to conduct Churn Analysis? Sharting learnings, outcomes, and decisions with the entire team.

SaaS 52

SaaS Feedback Accountability Customer retention 52

Totango

MAY 8, 2020

A SaaS churn analysis is more than a quick calculation of your customer churn rate. SaaS Churn Analysis Benefits. A SaaS churn analysis maximizes your ability to capitalize on what you can learn from customer churn by: Highlighting current strengths and weaknesses in products and processes.

SaaS 77

SaaS Enterprise Customer retention Metrics 77

ShepHyken

NOVEMBER 17, 2017

You can innovate based on customer feedback analysis and overall, make a person’s life better and not just simply provide a service. The post Guest Blog: Why Online Reviews Are Important for Customer Engagement appeared first on Shep Hyken. You can make operational changes based on what real customers have to say.

Advertising 202

Advertising Feedback Customer Experience Customer Service 202

Nexmo

JULY 2, 2020

The objective for this example is to use Amazon Comprehend to retrieve the tone analysis for an entire conversation, by channels, and then add the results to an RDS MySQL database instance. Your app is now updated to include tone analysis with the conversation content, going forward. Next Steps.

APIs 62

APIs 62

Brad Cleveland Blog

AUGUST 11, 2023

You will get a sense of how many opportunities you have for deepening relationships with … Continue reading → The post Use Metrics and Analysis to Drive Innovation appeared first on Brad Cleveland. They can and should be used to help identify priorities and initiatives that will drive improvements.

Metrics 48

Metrics Contact Center Call Center Customer Experience 48

ChurnZero

DECEMBER 9, 2020

If you’re eager to learn more about the Customer Success space too, we’ve compiled a list of industry blogs you should follow and bookmark that can help provide you with all the insights, strategies and guidance you need. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. SuccessCOACHING Blog.

Consulting 98

Consulting Consulting Best practices Upselling 98

Enghouse Interactive

OCTOBER 21, 2020

AI Makes It Possible (Blog Series). Blog #4 of 4 The MORE you know. Agents will be presented with increasingly more complex situations which will require more engagement, insight and analysis. Validate your assumptions and findings based on the next round of customer feedback analysis. The more YOU KNOW. .

Self service 76

Self service Contact Center Benchmark Chatbots 76

Callminer

DECEMBER 28, 2022

Read this blog to learn more about customer sentiment analysis and how it can help improve customer service, guide agent behavior, and more. Customer sentiment is a crucial metric for every business.

Metrics 182

Metrics Customer Service 182

Enghouse Interactive

SEPTEMBER 1, 2020

It’s Not an Option – It’s Expected (Blog Series). In our first blog, we explored how customer expectations are rapidly changing and what organizations should consider as part of their Self-Service strategy. Blog #2 of 3: Self-Service puts the Customer Experience in their Hands. Digital literacy is the new normal.

Self service 79

Self service Contact Center Chatbots First call resolution 79

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

SaaS 52

SaaS Upselling Education Customer retention 52

Enghouse Interactive

OCTOBER 19, 2020

AI Makes It Possible (Blog Series). Blog #3 of 4 With context, AI seeks to improve more quickly than ever. Analyzing – is best undertaken by way of Linguistic Analysis. Constant Learning Improves AI Recommendations. Recording – both voice and digital communications should be captured in real-time for agent support.

First call resolution 52

First call resolution Feedback Enterprise Contact Center 52

ShepHyken

APRIL 27, 2018

The key is to perform constant analysis of the site to get customers to come back, drive sales, and enhance customer loyalty. The post Guest Blog: How to Tailor Your E-commerce Site to Best Serve the Digital Customer appeared first on Shep Hyken. Be concise and informative, while using images to engage and entice them to learn more.

Enterprise 205

Enterprise Feedback Personalization Sales 205

NobelBiz

JULY 22, 2021

Marc rapidly discovered that post-call analysis and coaching were ineffective on their own, so after making the same costly mistakes on his phone calls, he founded a SaaS start-up, powered by Artificial Intelligence (AI). The post VIDEO: Sentiment Analysis and What to Do with It appeared first on NobelBiz®.

SaaS 52

SaaS Coaching 52

Calabrio

NOVEMBER 25, 2020

The next blog in this series will go into more detail on how to develop key roles within your contact center to stay ahead of constant change. In the next blog, we’ll discuss how to make those roles more strategic. Check out the Glia blog for more insights in the meantime!

Contact Center 122

Contact Center Self service Analytics Banking 122

Mindtouch

MAY 8, 2017

In this latest product release, we are proud to announce the general availability of Site Analysis. What is Site Analysis? MindTouch Site Analysis suite offers reports that convey the misalignment of your MindTouch help center. Why Site Analysis? We want to make it easier to identify page errors on the fly.

Management 78

Management Self service Engineering Best practices 78

Mindtouch

AUGUST 7, 2018

Customer feedback analysis, to be precise. But there’s no need to dread the task of analysis. When you correct them, they incorporate those corrections immediately into all future analysis, as well as going back to correct their previous analysis! Machine learning is the hero we need.

Feedback 77

Feedback Customer effort Accountability Metrics 77

NobelBiz

JULY 22, 2021

Marc rapidly discovered that post-call analysis and coaching were ineffective on their own, so after making the same costly mistakes on his phone calls, he founded a SaaS start-up, powered by Artificial Intelligence (AI). The post VIDEO & ARTICLE: The Future of Post-Call Analysis in Contact Centers appeared first on NobelBiz®.

Contact Center 52

Contact Center SaaS Coaching 52

Cincom

FEBRUARY 25, 2019

CPQ, CRM and back-office … Continue reading "CPQ and CRM Data Analysis Facilitates Business Forecasting and Planning". The post CPQ and CRM Data Analysis Facilitates Business Forecasting and Planning appeared first on Cincom Blog.

CRM 56

CRM Management 56

Enghouse Interactive

JANUARY 13, 2021

Blog Series #1 of 4: New decade! Based on Metrigy’s recent industry surveys and the detailed analysis they’ve undertaken, specific technologies have been proven to deliver the benefits leading organizations are looking for: Summary of technologies that optimize CX and drive business success – today and by the end of 2021. New approach?

Contact Center 60

Contact Center Scripts Cloud contact Technology 60

Brad Cleveland Blog

AUGUST 11, 2023

You will get a sense of how many opportunities you have for deepening relationships with … Continue reading → The post Use Metrics and Analysis to Drive Innovation appeared first on Brad Cleveland. They can and should be used to help identify priorities and initiatives that will drive improvements.

Metrics 26

Metrics Contact Center Call Center Customer Experience 26

JustCall

AUGUST 12, 2021

To arrive at a proper analysis of on premise vs cloud based phone systems, let's examine both of these against various scenarios. The post On premise vs Cloud Based Phone Systems : A comparative analysis appeared first on Justcall Blog. Adding more setups or subtracting the same from the phone system is extremely easy as well.

Call Logging 52

Call Logging Wireless Government Call Center 52