AWS Machine Learning

DECEMBER 29, 2022

You can quickly launch the familiar RStudio IDE and dial up and down the underlying compute resources without interrupting your work, making it easy to build machine learning (ML) and analytics solutions in R at scale. Users can also interact with data with ODBC, JDBC, or the Amazon Redshift Data API. Solution overview. Conclusion.

APIs 107

APIs Engineering Analytics Scripts 107

DMG Consulting

OCTOBER 13, 2021

DMG Consulting Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services. What: Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report.

Consulting 48

Consulting Consulting Contact Center Marketing 48

aircall

FEBRUARY 26, 2018

Marketing, sales, and customer support tools have limited power unless they can communicate with one another. Using Aircall’s open API, users can create customizable integrations. Real-time analytics dashboards, unique system configurations, and specific data points are all in your proverbial Lego box — create what you want.

call center software 59

call center software Call Center First call resolution Technical Support 59

JustCall

APRIL 3, 2024

Automation features and open API: An auto dialer offers open APIs so your developers can- – Build automation workflows for call logging, – Build workflows for notes logging – Help with reporting and analytics tasks (i.e., Open API for custom integrations and workflows. Reporting and analytics tools.

Sales 52

Sales CRM Scripts APIs 52

NobelBiz

NOVEMBER 27, 2023

If you would like to learn more about the benefits of a VOIP solution, we highly recommend another one of our articles called “ Cost Savings of VOIP: A Comprehensive Analysis “ Discover how VOIP is revolutionizing call centers by reducing long-distance charges, minimizing hardware investment, and ensuring predictable monthly expenses.

Call Logging 59

Call Logging voip Contact center software CRM 59

OrecX

JUNE 2, 2020

Just think about the analytics potential of that huge pool of words. By recording these interactions, transcribing them and then analyzing them with speech analysis software, your call center managers and business unit leaders (Sales, Marketing, Support, Product Management, R&D.) Learn more today at [link].

APIs 79

APIs Analytics Call Center CRM 79

Talkdesk

SEPTEMBER 4, 2020

The reimagining of business places the customer at its forefront and affects every aspect of the banking industry — from human resources and security to sales and marketing. Companies are either born on the cloud or have to be re-born on the cloud.” — Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics.

Banking 114

Banking Contact Center APIs Cloud contact 114

SmartKarrot

JULY 8, 2020

Be it a product or a service, analytics helps you to visualize and understand customer behavior discretely. But when it comes to choosing the right platform for web analytics, you have a plethora of options to choose from. But when it comes to choosing the right platform for web analytics, you have a plethora of options to choose from.

Analytics 10

Analytics SaaS APIs Advertising 10

Talkdesk

JANUARY 16, 2018

This post was originally written by Emily Blazensky , Director of Marketing at VoiceBase, for Opentalk Magazine. . Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Everybody knows that. What do they like, want, need or hate?

Analytics 40

Analytics Call Center Customer centricity Construction 40

Talkdesk

JANUARY 16, 2018

This post was originally written by Emily Blazensky , Director of Marketing at VoiceBase, for Opentalk Magazine. . Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Everybody knows that. What do they like, want, need or hate?

Analytics 40

Analytics Call Center Customer centricity Construction 40

Natalie Petouhof

NOVEMBER 2, 2016

The Constellation ShortList presents vendors in different categories of the market relevant to early adopters. This Constellation ShortList of vendors for a market category is compiled through conversations with early adopter clients, independent analysis, and briefings with vendors and partners. Brandwatch. Crimson Hexagon.

APIs 84

APIs Advertising Analytics CRM 84

AWS Machine Learning

JANUARY 6, 2023

TR’s customers span across the financial, risk, legal, tax, accounting, and media markets. Thomson Reuters provides market-leading products in the Tax, Legal and News campaign, which users can sign up to using a subscription licensing model.

Personalization 66

Personalization APIs Engineering Enterprise 66

Spearline

JULY 7, 2022

At Spearline, we’re committed to transforming the future of webRTC testing, monitoring, and analytics. O ur suite of webRTC testing, monitoring, and analytics solutions provide a raft of real-time and aggregate global and localized testing metrics. Or, call our API for this information in JSON format.

Metrics 95

Metrics APIs Analytics Contact Center 95

Noble Systems

APRIL 8, 2020

According to an Aberdeen trend analysis, the adoption of cloud technologies rose each year between 2013 and 2018. Advances in cloud technology brought the cloud contact center closer in feasibility for the enterprise market. Advanced Analytics. Robust APIs for integration. Roles and Web-based Dashboards.

Contact Center 97

Contact Center Cloud contact Contact center software Enterprise 97

Fonolo

JUNE 7, 2018

An honorable mention goes out to Mitel’s acquisition by a private equity firm and departure from the public market. It’s interesting that three of the five deals below are related to “analytics” or “intelligence” of customer behavior. In February, it acquired Altocloud which provides a cloud-based customer journey analytics package.

Call Center 79

Call Center Analytics APIs SaaS 79

Hodusoft

NOVEMBER 9, 2022

Top IP PBX Software and Service Providers in the UK The VoIP market has seen remarkable growth in the past few years and is expected to grow further at a CAGR of 9.08%. According to a Research and Markets report , VoIP market share in the UK will be worth $ 4.83 billion by 2026.

voip 52

voip CRM Analytics Telecommunications 52

CSM Magazine

JUNE 24, 2021

Modern all-in-one solutions unify call recording, quality management, workforce management, multichannel analytics and advanced reporting for comprehensive IT connectivity and customer connectedness. The Enterprise CXI add-on for Calabrio Analytics is a good example of using technology to build these connections. About the Author.

Enterprise 52

Enterprise Multichannel Analytics Quality management 52

Help Scout

MAY 12, 2021

Product quality, pricing, competition, the work of marketing and sales teams, and economic conditions all play a role. You could do the same analysis for people who are NPS promoters: Have they contacted customer service more frequently than your detractors? Develop analytical reading skills. Review “lost customer” feedback.

Customer retention 115

Customer retention Finance Analytics Customer effort 115

JustCall

APRIL 5, 2023

Organizations need to embrace the CSM approach to build a trustworthy relationship with customers and track their performance using customer relationship management analytics. This includes collating information from surveys, marketing initiatives, and/or team interactions, etc. Traditional customer support models will not cut it.

Management 52

Management CRM Analytics Customer retention 52

CSM Magazine

JANUARY 29, 2024

With countless options available in today’s market, it can be overwhelming to identify which one is ideally suited to your specific needs. The evaluation should include a thorough analysis of your current system’s performance, the functionality it provides, and how well it aligns with your business objectives.

Customer Support 52

Customer Support APIs Analytics CRM 52

JustCall

AUGUST 5, 2022

Customer Sentiment Analysis. JustCall: Post-Call Survey Analytics. As such, rather than solely basing your decision on these figures, make it a habit to conduct detailed market research, requisite background checks, and even speak to the reviewers if it comes to it, before choosing between JustCall IQ vs. Wingman.

call center software 52

call center software Call Center Enterprise Engineering 52

AWS Machine Learning

JULY 29, 2022

For example, in the financial services industry, you can use AI and ML to solve challenges around fraud detection, credit risk prediction, direct marketing, and many others. Large enterprises sometimes set up a center of excellence (CoE) to tackle the needs of different lines of business (LoBs) with innovative analytics and ML projects.

Government 77

Government Banking Analytics Accountability 77

Aspect

JULY 15, 2020

Aspect Performance Management is just such a tool, and in Version 20 , we have tightly integrated our world-class speech analytics solution, Aspect Engagement Analytics, to enable balanced scorecards and other reports that aggregate quality metrics from 100% of customer interactions.

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

Totango

JUNE 11, 2021

The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. . Data warehouses collect data from operational systems as well as a wide range of other data resources, including finance, sales, marketing, customer-facing applications and much more.

Finance 63

Finance APIs Enterprise SaaS 63

AWS Machine Learning

JUNE 8, 2023

However, unlike task-oriented bots, these bots use LLMs for text analysis and content generation. His expertise extends to cloud technology, analytics, and product management, having served as senior manager for several companies like Cisco, Cape Networks, and AWS before joining GenAI.

APIs 72

APIs Chatbots Analytics Contact Center 72

AWS Machine Learning

MARCH 8, 2023

Working with renewable power assets requires predictive and responsive digital solutions, because renewable energy generation and electricity market conditions are continuously changing. This solution helps market analysts design and perform data-driven bidding strategies optimized for power asset profitability.

Marketing 73

Marketing Analytics APIs Engineering 73

JustCall

APRIL 12, 2023

Here’s a quick comparison chart for JustCall vs Aircall in terms of feature reviews by customers: JustCall: User Reviews at a Glance Boasts of 238 reviews Its primary market segment is Small-Business with 73.5% Aircall: User reviews at a glance Boasts of 578 reviews Its primary market segment is Small-Business with 59.2%

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

Infinity

JANUARY 5, 2022

It’s likely that multiple customers have had multiple variations of the same journey, interacting with your marketing channels in different ways before converting. This helps you optimise your budget and focus on doing more of the marketing activities that work. Streamline the data gathering process and make analysis easier.

Multichannel 52

Multichannel APIs Marketing Analytics 52

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. For example, you can share Veeva PromoMats marketing assets to Salesforce. In this example, you deploy a preconfigured flow using a CloudFormation template.

APIs 72

APIs Healthcare SaaS Engineering 72

Cisco - Contact Center

JANUARY 27, 2020

We’re doing a lot more than just providing our customers with an incredible AI-powered CEM platform that enables them to do a meaningful analysis of their customers’ feedback and journey experiences across their company. Cloud-Powering our On-Premises Portfolio. This is evidenced by our latest release 12.5 What’s Next?

Contact Center 86

Contact Center contact center solutions Enterprise Cloud contact 86

aircall

NOVEMBER 16, 2022

Custom analytics. All Aircall integrations are easy to manage and centralize all CRM software and APIs so managers can track, assign, and streamline all internal processes with a few clicks. Regardless of the pricing plan that best suits your business, Aircall offers access to basic analytics features to all Aircall customers. .

CRM 62

CRM call center software APIs Government 62

Tethr

JANUARY 18, 2019

For example, Five9 – one of the leading cloud-based call center platforms – provides an open API that enables the sharing of call audio and metadata with Tethr’s leading AI-powered voice analytics platform. Now, the ‘open’ nature of cloud-based platforms enables robust interaction between systems.

Enterprise 48

Enterprise Outbound sales Call flow APIs 48

SmartKarrot

AUGUST 10, 2021

Where market competition is fierce, the buyer has a lot of choices and significantly less patience? That’s why behavior analytics forms the core function for SaaS. What is behavioral analytics? How is it different from business analytics in general? But behavioral analytics is different. Like what you are reading?

SaaS 10

SaaS Analytics B2C Best practices 10

Pointillist

SEPTEMBER 10, 2020

Many CX, marketing and operations leaders are asking how they can use customer journey orchestration to deliver better, more personalized experiences that will improve CX and business outcomes, like retention, customer lifetime value and revenue. A common RTIM use case is the dynamic updating of offers on a website.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

AWS Machine Learning

APRIL 6, 2023

To outpace market growth, NXP invests in research and development to extend or create leading market positions, with an emphasis on fast-growing, sizable market segments. Goals and use case The goal of the engagement between NXP and the MLSL team is to predict the overall sales of NXP in various end markets.

Sales 79

Sales Metrics APIs Marketing 79

JustCall

NOVEMBER 25, 2022

A cloud-based system, with no extensive hardware, or on-site software requirements, coupled with a wide range of integrations, APIs, and partner apps, can add substantial value to businesses and their customers. Cloud PBX systems have been on a steady advancement in the business communications market, especially throughout the pandemic.

voip 52

voip Interactive Voice Response APIs B2B 52

Eptica

NOVEMBER 28, 2018

Achieving this within Eptica is straightforward, and our open APIs also mean it is easy to achieve a holistic view of the customer to ensure that data is removed from every system. We’re now undertaking even deeper, more structured analysis of every update to our software, prioritizing security and safeguarding customer data.

Best practices 66

Best practices APIs Personalization Analytics 66