TechSee

APRIL 1, 2024

TechSee is off to a strong start in 2024, leveraging the latest AI advancements to significantly improve CX automation. Our exciting suite of self-service solutions, powered by MultiSensory and Conversational AI promises to revolutionize customer service.

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Self service Consulting Consulting Contact Center 124

ShepHyken

APRIL 29, 2022

This week, we feature an article by David Meerman Scott adapted from the new 8th edition of The New Rules of Marketing and PR to be released on May 3, 2022. He shares how organizations can use data and AI-powered tools to benefit customers. That’s just one example of an AI-powered application I use frequently.

Big data 402

Big data Marketing Personalization Customer Service 402

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback. Welcome to the ‘digital-everything’ era.

Feedback 157

Feedback Analytics Multichannel Surveys 157

Lumoa

FEBRUARY 29, 2024

We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Our AI will then generate you a clear and reasonable response to your question. If you would like to beta test the feature, please contact your CS manager or email help@lumoa.me Lumoa Product News for February 2024 Hey everyone!

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Feedback Management 83

AWS Machine Learning

APRIL 9, 2024

In this post, we discuss two new features of Knowledge Bases for Amazon Bedrock specific to the RetrieveAndGenerate API: configuring the maximum number of results and creating custom prompts with a knowledge base prompt template. In the following sections, we explain how you can use these features with the SDK.

APIs 112

APIs Engineering Healthcare Education 112

AWS Machine Learning

APRIL 18, 2024

This post is co-authored by Jackie Rocca, VP of Product, AI at Slack Slack is where work happens. It’s the AI-powered platform for work that connects people, conversations, apps, and systems together in one place. Slack AI has access to multi-GPU based instances to host their SageMaker JumpStart models.

Enterprise 98

Enterprise Analytics Metrics Accountability 98

TechSee

MARCH 21, 2024

Over the last 12 months, our new AI-powered streamlined fiber customer installation solution has helped leading telecoms across North America automate millions of self-installs. By popular demand, we are now offering this AI-automated guided flow as a packaged solution. Impact on the Bottom Line Millions of dollars in annual savings.

Self service 124

Self service APIs Upselling Contact Center 124

delighted

APRIL 26, 2024

We integrated sophisticated AI tools and templates infused with best practices. Now, you can start from scratch, or utilize our latest survey templates and AI-driven question recommendations features to advance the survey creation process. With Delighted AI, you’re in the driver’s seat. Curious what we’re working on next?

Surveys 52

Surveys Best practices CRM Feedback 52

AWS Machine Learning

MARCH 4, 2024

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications.

Benchmark 135

Benchmark Finance Engineering Enterprise 135

AWS Machine Learning

APRIL 16, 2024

Generative artificial intelligence (AI) is transforming the customer experience in industries across the globe. The biggest concern we hear from customers as they explore the advantages of generative AI is how to protect their highly sensitive data and investments.

Engineering 116

Engineering Personalization Accountability Customer Experience 116

AWS Machine Learning

FEBRUARY 27, 2024

In this post, we share how Axfood, a large Swedish food retailer, improved operations and scalability of their existing artificial intelligence (AI) and machine learning (ML) operations by prototyping in close collaboration with AWS experts and using Amazon SageMaker. This is a guest post written by Axfood AB.

Best practices 110

Best practices Engineering Scripts Analytics 110

JustCall

APRIL 23, 2024

We’ll also walk you through the most important features you should look for in a predictive dialer from a sales, support, and managerial standpoint. Quick look at the top 5 predictive dialers JustCall : Powerful and affordable predictive dialer supported by strong AI capabilities and 100+ integration options. But don’t stop there.

call center software 52

call center software Sales CRM Analytics 52

Lumoa

FEBRUARY 6, 2024

We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. GPT Summaries Improvements The AI that we use to create GPT summaries has been refined and improved, thanks to your feedback! Editing Topics now features clickable keywords Editing Topics has never been easier!

Feedback 83

Feedback 83

AWS Machine Learning

APRIL 8, 2024

In the recently released feature for Knowledge Bases for Amazon Bedrock, hybrid search , you can combine semantic search with keyword search. In this post, we discuss the new custom metadata filtering feature in Knowledge Bases for Amazon Bedrock, which you can use to improve search results by pre-filtering your retrievals from vector stores.

APIs 102

APIs Construction Chatbots Accountability 102

Lumoa

APRIL 8, 2024

We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Anonymization for your exact needs Lumoa already had an AI that would anonymize your data, hiding personally identifying information that might be in a feedback. content Lumoa Product News for March 2024 Hey everyone!

Surveys 83

Surveys Feedback Management Personalization 83

AWS Machine Learning

NOVEMBER 27, 2023

Amazon Elastic Compute Cloud (Amazon EC2) accelerated computing portfolio offers the broadest choice of accelerators to power your artificial intelligence (AI), machine learning (ML), graphics, and high performance computing (HPC) workloads. times larger and 1.4 times faster than H100 GPUs. times larger and 1.4 times faster than H100 GPUs.

Enterprise 101

Enterprise Technology Personalization Management 101

TeamSupport

JULY 13, 2023

With the advent of this solution, a massive wave of influence has sparked, prompting businesses everywhere to explore ways to leverage AI of this nature. In our realm, businesses are looking to use AI technology to improve their operations, provide exceptional service, and increase customer support efficiency.

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B2B Customer Support Customer emotions Customer Care 98

Expivia

FEBRUARY 15, 2024

This release is not just an update; it’s a leap into the future of AI-driven customer service. Enlighten Actions: Beyond Analytics Enlighten Actions represents a significant advancement in AI-driven analytics, providing unprecedented insights into customer interactions and agent performance.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

Lumoa

DECEMBER 19, 2023

The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. Around 30% of IT professionals worldwide have reported that their organizations are witnessing time-saving benefits thanks to implementing new AI and automation software.

Feedback 83

Feedback Banking Chatbots Automotive 83

AWS Machine Learning

APRIL 11, 2024

AWS was delighted to present to and connect with over 18,000 in-person and 267,000 virtual attendees at NVIDIA GTC, a global artificial intelligence (AI) conference that took place March 2024 in San Jose, California, returning to a hybrid, in-person experience for the first time since 2019.

Entertainment 96

Entertainment Marketing Best practices Technology 96

Stratifyd

JULY 16, 2019

Wang and Kotecki broke down the role of AI as a business “sous chef” for enterprises — helping humans cook up complex decisions— and what the future holds for Stratifyd. It’s an honor to be featured on an episode of Kotecki on Tech,” Wang said. To listen the podcast and learn more about Kotecki on Tech, click here.

Enterprise 40

Enterprise Marketing 40

Stratifyd

JULY 16, 2019

Wang and Kotecki broke down the role of AI as a business “sous chef” for enterprises — helping humans cook up complex decisions— and what the future holds for Stratifyd. It’s an honor to be featured on an episode of Kotecki on Tech,” Wang said. To listen the podcast and learn more about Kotecki on Tech, click here.

Enterprise 40

Enterprise Marketing 40

SmartAction

JANUARY 11, 2024

FORT WORTH, Texas, January 10, 2024 SmartAction, a leading provider of AI-powered virtual agents for customer-obsessed brands , is proud to announce a comprehensive brand refresh and the launch of its innovative NOVA (Natural Omnichannel Virtual Agent) agent design platform.

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Virtual Agent Customer Service Call flow Self service 85

JustCall

MARCH 21, 2024

Request Demo Exploring Agent Assist Lite’s features With Agent Assist Lite, you enable your reps and agents with a real-time knowledge engine that surfaces the right answers, prompts smart suggestions, and provides tailored scripts – all at their fingertips. Answer intricate questions with ease and impress your customers.

Scripts 59

Scripts First call resolution Engineering Sales 59

AWS Machine Learning

JANUARY 26, 2024

Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses. Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications.

Best practices 121

Best practices Government Engineering Accountability 121

delighted

MARCH 28, 2024

With tens of thousands of customers using Surveys after our October 2023 launch, we’re incredibly excited to announce a pivotal enhancement to the product: AI Recommended Questions. As soon as you add at least two questions to your survey, Delighted’s AI Recommended Questions will suggest three other questions for you to consider.

Surveys 64

Surveys Feedback Personalization Management 64

TeamSupport

APRIL 23, 2024

TeamSupport’s core features include a collaborative inbox that facilitates communication among team members, a customizable knowledge base that serves as a centralized repository of information, and a customer portal that provides clients with a dedicated space to submit requests.

Customer Support 52

Customer Support Technology Analytics Feedback 52

Interactions

APRIL 16, 2024

Conversational AI is the set of technologies behind automated messaging and speech-enabled applications, known as an Intelligent Virtual Assistant (IVA), that offer human-like communications by recognizing speech and text, understanding intent, deciphering different languages, and responding in a way that mimics human conversation.

Customer Care 62

Customer Care Self service Metrics Interactive Voice Response 62

Inbenta

APRIL 10, 2024

How Banks Can Leverage AI to Improve Self-Service, NPS and Customer Experience at Scale When customers think about their banking relationships, what do they prioritize? AI-powered tools represent a new opportunity for banks to encourage self-service, boost NPS, and enhance customer experience.

Banking 52

Banking Self service Chatbots Customer Service 52

JustCall

APRIL 3, 2024

Features you should look for in modern auto dialers Here are four crucial features that modern auto dialers in 2024 should have to maximize the potential of your sales teams or agents: Predictive dialing: Basic auto dialers are better than manual dialing , but predictive dialing takes it further.

Sales 52

Sales CRM Scripts APIs 52

CSM Magazine

APRIL 18, 2024

It’s a cloud-based delivery model that allows businesses to add real-time communication features such as voice, video, and messaging to their own applications without needing to build back-end infrastructure and interfaces. Common CPaaS Features SMS and MMS Messaging: Send and receive text messages within applications.

Interactive Voice Response 52

Interactive Voice Response Healthcare Chatbots Consulting 52

JivoChat

AUGUST 15, 2023

Using the best AI image generators available nowadays can help you with several tasks. AI tools have been developed for different purposes, such as writing texts and creating images. AI tools have been developed for different purposes, such as writing texts and creating images. What Is an AI Image Generator?

Enterprise 75

Enterprise Customer Support Accountability Personalization 75

ChurnZero

APRIL 1, 2024

AI is changing just about everything within the SaaS and technology space. CSMs can keep better track of customer health and act on potential escalations thanks to the power of AI. CSMs can keep better track of customer health and act on potential escalations thanks to the power of AI. Related: AI adoption by CS teams.

Journey mapping 76

Journey mapping Feedback SaaS Surveys 76

JivoChat

JULY 18, 2023

Artificial intelligence is revolutionizing several areas of technology, and with that AI web design has been created. When it comes to designing websites, landing pages, newsletters, and other digital arts, you can find different types of tools that use AI to facilitate your work. What’s AI Web Design?

Analytics 75

Analytics Advertising Banking Marketing 75

delighted

APRIL 24, 2024

That’s where our latest feature comes in. Customize for your brand and enhance with AI These templates are part of Delighted Surveys , which means all of the customization and reporting capabilities of Surveys apply. And that’s not all – you can also customize the survey questions to your use case with the help of AI.

Feedback 52

Feedback Surveys Best practices Benchmark 52

Fonolo

FEBRUARY 29, 2024

With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. This e-book is one of our most anticipated documents of the year, featuring insights from industry experts about the topics that matter most in today’s contact center. .”

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Contact Center Call Center Self service Customer Care 87