Quality Contact Solutions
DECEMBER 31, 1969
It’s not uncommon for organizations to look towards outsourcing to support business demands that it cannot handle. This could be sales, accounting, customer service, payroll and general human resource management. Why would technical support be any different? Building a solid IT support team is hard to do and to maintain.
Beyond Philosophy
NOVEMBER 30, 2023
One of the best things I ever did in my corporate role, where I oversaw the experience program, was to get somebody from the finance team to sit in on my meeting to qualify everything we did in financial terms. Suppose an account manager lands a new account. Moreover, Finance often does the Cost-Benefit analysis.
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CSM Practice
FEBRUARY 1, 2021
The kickoff meeting is usually the first live interaction Customer Success has with a new customer. Doesn’t it make sense that for the customer to agree to the purchase, the account executive must have already collected this information and sold the customer on how your company’s solution will address their needs? Expectations.
CSM Practice
FEBRUARY 1, 2021
The kickoff meeting is usually the first live interaction Customer Success has with a new customer. Doesn’t it make sense that for the customer to agree to the purchase, the account executive must have already collected this information and sold the customer on how your company’s solution will address their needs? Expectations.
Totango
SEPTEMBER 6, 2022
A quarterly business review is a customer meeting conducted every three months to discuss how well you’re meeting your customer’s desired outcomes and what adjustments you can make to achieve your customer’s future goals. QBR meetings revolve around how your product’s value aligns with your customer’s goals and expectations.
Return Customer
JUNE 15, 2016
If you’re a small business with a small staff, meeting these expectations may seem daunting. Create Your Support Infrastructure. The next step toward putting your strategy into practice is creating an infrastructure for your support team. You will also need to pick the members of your support team. Collect Feedback.
TechSee
JUNE 9, 2022
However, current technology solutions are not meeting demand. The IVR asks if they need help with billing, sales, or technical support and the customer selects technical support. Gartner reports that self-service costs around $0.10 per contact compared to live channels which cost an average of $8.01 per contact.
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