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Guest Post: Customer Service Standards – Meet the Ones That Matter Most

ShepHyken

She shares why customer standards matter and how your organization can meet them. Bell In this article, we’ll discuss the customer service standards customers value the most and how to meet them. Accountability Accountability involves acknowledging problems and taking responsibility for solving them.

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On Being an Accountable Customer Service Leader

Customer Service Life

Properly authenticating the account. Leaving complete account notes for the next person who interacts with the customer. Starting a blog about customer service became instant accountability for me. Quality as accountability. So as I was recently evaluating my team, I was reminded of the importance of being accountable.

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How to hold customer service employees accountable

Toister Performance Solutions

Accountability is difficult. For a few managers, accountability discussions feel like the first step towards inevitably losing an employee. A LinkedIn post asked managers to share what they find most difficult about holding customer service employees accountable. What is employee accountability? It's hard.

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Set up cross-account Amazon S3 access for Amazon SageMaker notebooks in VPC-only mode using Amazon S3 Access Points

AWS Machine Learning

Managing appropriate access control for these datasets among the data scientists working on them is crucial to meet stringent compliance and regulatory requirements. This post walks through the steps involved in configuring S3 Access Points to enable cross-account access from a SageMaker notebook instance.

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The Top 3 Ways to Forecast for Your Contact Center

Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.

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Ten Ways Accounting Companies Can Deliver Better Customer Service

CSM Magazine

Any accounting company that wants to grow must prioritize its approach to customer service. In this article, we’ll share ten tips for accounting companies to improve their customer service and keep their clients happy. Accounting companies should communicate clear time frames for responses.

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CSMs: How to Host a Successful Customer Account Review

ClientSuccess

In addition to managing the day-to-day health and support of customer accounts, CSMs are tasked with building a strategic vision for customers and reviewing future challenges, wins, and opportunities. . What is a customer account review? Customer account reviews can happen on a quarterly, bi-annual, or even annual basis.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.