Who owns customer renewals and expansions: Customer Success, sales or account management?
ChurnZero
MARCH 20, 2023
said account management; 17.7% said sales; 8.9% Account management teams claimed the difference. Even so, most SaaS companies clearly rely on their Customer Success managers as revenue drivers. Larger companies tend to have these functions owned by sales, account management, or a dedicated renewals team.”
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