Global Response

JANUARY 9, 2023

Working with an outsourcing partner more easily allows you to offer more coverage during peak hours, round-the-clock service, or specialized skills such as multilingual agents or advanced technical support. You are subject to strict regulations or government requirements. This is often the case at smaller companies or startups.

outsourcing 62

outsourcing Customer Service Business Process Outsourcing Contact Center 62

aircall

MARCH 6, 2018

Product experts, technical support, and “accounts payable” fall into this category. In order to maintain the zen-like-peace and a sense of order, you must form a government in your name. Hierarchy is not a dirty word when structuring your support team. This team includes fewer, more specialized individuals.

Interactive Voice Response 48

Interactive Voice Response Morale Construction Technical Support 48

SmartKarrot

MAY 26, 2021

As a Director of Customer Success, you will hire, coach, and develop the CSM team focused on working with federal government agencies. Director of Customer Success, you will serve as the lead point of contact for all customer account management matters. Meet team revenue targets for renewals and growth.

Engineering 10

Engineering Technical Support Government Coaching 10

CustomerSuccessBox

JUNE 12, 2021

Although these two key roles sound similar, some strict lines differentiate between an Account Manager (AM) and a Customer Success Manager (CSM). Who is an Account Manager? An account manager is, usually, the single point of contact between the company and the customer. Account management vs Customer Success (CS).

Accountability 52

Accountability Management SaaS Upselling 52

SmartKarrot

NOVEMBER 10, 2020

Lead a current team of Technical Support Specialists, Professional Services, and Customer Training staff to maximize our customer’s ROI from Bluebeam solutions while evolving and building the team to support our transition towards Subscription / SaaS. Partner with Account Managers to identify growth opportunities for customers.

Technical Support 10

Technical Support Enterprise Government SaaS 10

CSM Magazine

FEBRUARY 19, 2024

This technological leap has not only increased the efficiency of these services but also broadened the scope of what call centers can accomplish, from handling basic inquiries to providing complex technical support and customer relationship management. Ethical considerations are also paramount in this industry.

outsourcing 52

outsourcing Call Center Government Telecommunications 52

SmartKarrot

MARCH 14, 2022

Hold your team accountable for performance metrics related to resolving customer service issues, completing new client onboarding, consistently conducting client product training, identifying and closing renewal and revenue growth opportunities. Provide support for the customers for cloud and on-premise technologies and processes.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

SmartKarrot

APRIL 17, 2023

Evaluate the chatbot’s support and maintenance: Evaluate the chatbot’s support and maintenance options, such as technical support, training, and updates. Choose a chatbot that offers robust support and maintenance options to ensure a seamless customer experience.

Chatbots 10

Chatbots Scripts Enterprise Personalization 10

Russel Lolacher

JUNE 5, 2022

That knowledge knowledge, centered service, KCS took a huge leap forward with support, all kinds of support, technical support, customer experience, as far as like a contact centers, it took a huge leap forward in the year 2020. You know, I’ve heard so many friends colleagues, like, people couldn’t adjust.

Technology 93

Technology Employee engagement Personalization Customer Support 93

Creative Virtual

APRIL 9, 2020

What is not funny for employees is when they can’t get the technical support they need to do their jobs. Take a look at this Customer Success Story from a large government department that has been reducing their internal service desks costs and improving employee productivity with a virtual agent for several years.

Self service 52

Self service Virtual Agent Chatbots Entertainment 52

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Flavio is the VP of Operations and Customer Support at DigiCert, Inc., Flavio has a B.S. He authored the Customer Success book for Wiley!

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98