Call Center Service Levels: Calculations, Metrics, & Industry Standards
Callminer
MARCH 23, 2020
Providing key metrics and clear numbers is primordial in any industry, and it becomes particularly challenging in the field of call centers. In the following examples, we will look at 5 different ways to calculate service levels and see how they offer different results. For this example, we will limit the time threshold to 30 seconds.
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