Nicereply

NOVEMBER 7, 2023

Delivering negative feedback shouldn’t dismantle—it should empower. You’ve just gotten promoted to manager of your customer support team, and you’re thriving. Right up until you have to give them negative feedback. These are general tips for giving feedback in all situations.

Feedback 59

Feedback Construction Scripts Engineering 59

JustCall

DECEMBER 24, 2022

10 Tips & Best Practices for Better SMS Customer Support. In this way, people can stay in touch even when they’re miles apart, and businesses can provide faster customer responses to customer queries and concerns. What is SMS Customer Support? Let’s have a closer look.

Customer Support 52

Customer Support Best practices Chatbots Accountability 52

SharpenCX

OCTOBER 4, 2023

Contact center agents are the ones who answer the call—literally and figuratively—when things hit the fan, from being stranded on the side of the road to being locked out of an account. This week-long celebration focuses on a different topic each day, with today’s focus on “Customer Service as a Profession.” Watch our free demo.

Customer Service 67

Customer Service Contact Center Banking Call Center 67

ProProfs Blog

FEBRUARY 7, 2020

Everyone says that customer support used to be easy. For an 18th century blacksmith, the questions and concerns from customers were pretty simple. At least it was obvious that customers would simply walk to the store whenever they needed support. . Customer support is not rocket science.

Customer Support 160

Customer Support Surveys Inbound sales Construction 160

Playvox

SEPTEMBER 30, 2022

Customer support teams can get a bad rap — people in other departments may think your team is just a cost center within your business or that it’s not as crucial as other teams. Your team is one of the most important teams in your business because you have a direct line to customers, their concerns, and their insights.

Customer Support 67

Customer Support Contact Center Upselling Customer centricity 67

ProProfs Blog

OCTOBER 16, 2020

She’s been collecting customer feedback via surveys for years but feels frustrated that results seem to be diminishing. An anonymous survey helps Stella to capture the survey feedback, without collecting their personal information like name, phone number, email, etc. 9 Proven Tips and Tricks to Create an Anonymous Survey.

Surveys 158

Surveys Construction Personalization Feedback 158

Nicereply

MAY 17, 2023

Read 5 writing tips that ensure a positive tone of voice and make your customers happy. Live chat support grows in popularity every year. Customers are busy people who value time and don’t want to spend it holding on a phone line or waiting for an email response. We appreciate your feedback. Hope it helps.

Customer Support 59

Customer Support Personalization Feedback Surveys 59

ShepHyken

FEBRUARY 14, 2022

can give you numbers but the verbatim answers that come with qualitative feedback questions (open-ended questions) can give you some incredible insights. This article covers several important ways to deliver that return policy experience that fosters goodwill and gets customers to return again and again. accounting, legal services).

Customer Service 308

Customer Service Surveys Customer Experience Accountability 308

Nicereply

MAY 16, 2023

This not only helps your customers get up to speed quickly but also reduces the burden on your customer support team. By providing these resources, you can show your customers that you care about their success and are committed to helping them get the most out of your product. Just log in to upgrade.

Upselling 52

Upselling Feedback Best practices Personalization 52

Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.

Feedback 83

Feedback Consulting Consulting Enterprise 83

Totango

SEPTEMBER 13, 2022

While distinct from customer service, customer success can help optimize customer service by tracking support issues and using the information to develop standard procedures for preventing and responding to common problems. What Are The Benefits Of Having A Customer Success Playbook in SaaS?

SaaS 87

SaaS Upselling Best practices Customer retention 87

Totango

MAY 10, 2022

In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. After considering what a customer engagement strategy is and its benefits, we’ll offer ten key tips for keeping enterprise executives and stakeholders engaged. Renewal of subscriptions.

Journey mapping 77

Journey mapping SaaS Enterprise B2B 77

JustCall

APRIL 22, 2022

Good customer experience reaps positive word of mouth and is a key factor in whether customers choose to buy from you again or renew. However, customer support can be a game of hits and misses unless you have the right guidance. Customers remember negative experiences more than positive ones . – Bob Hooey.

Customer Service 52

Customer Service Coaching Brand ambassadors Feedback 52

Nicereply

DECEMBER 1, 2022

3) Helps improve the customer experience. By understanding what is causing customers to churn, you can identify areas to improve your product or service. This serves as an inherent feedback mechanism to help you make your business better. 7 tips for keeping the churn rate low. 2) Collect customer feedback.

Feedback 52

Feedback Metrics Surveys Benchmark 52

NobelBiz

FEBRUARY 21, 2023

A confident consumer who trusts in their product or service selection will be more likely to promote it to others if they receive excellent customer service from your business. This article details seven great tips you can implement within your customer service strategy.

Customer Service 52

Customer Service Contact center software Wait times Contact Center 52

GetFeedback

JUNE 10, 2019

We know that customer’s opinions and feedback are important because they impact the sustainability of a company throughout its lifecycle. Listening to your customers pays off–you’ll learn about their pain points which will help you to improve your product, making it more useful to current and potential users.

Feedback 79

Feedback Surveys Airlines Benchmark 79

Help Scout

AUGUST 17, 2021

In this article, we cover several pain points that financial services customer service professionals face, and we’ll offer 18 tips for how to overcome those challenges. The three training tips below can ensure you’re building a solid foundation for all your team members. Tip #1: Focus on real-world application of knowledge.

Customer Service 80

Customer Service Finance Consulting Consulting 80

Call Experts

DECEMBER 18, 2019

To build an easy to use IVR that helps your customers follow these five tips! Call Experts' 5 Tips for a Successful IVR. Customers seeking simple search requests such as store locations and hours can benefit and quickly get answers. Engagements must be tagged to understand how to optimize routing and save customers' time.

Interactive Voice Response 81

Interactive Voice Response Journey mapping Contact Center Call Center 81

SmartAction

DECEMBER 12, 2023

Whether it was feedback from Contact Center Directors, IT Managers, or C-level executives, every piece of feedback was a precious gem, helping us sculpt a better version of ourselves. This brand refresh is a testament to our commitment to not just hear, but to listen and act on the feedback we receive. Reach out today.

industry standards 78

industry standards Customer Service Automotive Virtual Agent 78

aircall

APRIL 27, 2018

Support and sales administrators can dive in and set up their IVR in a matter of minutes. Tip 1: Your main IVR menu is IHOP. Simple inquiries with concrete answers — store hours, locations, account balances, and shipping information — can be resolved easily. Tip 2: The “branches” of your IVR are not IHOP.

Interactive Voice Response 102

Interactive Voice Response Call Center Surveys Accountability 102

REVE Chat Blog

FEBRUARY 19, 2020

Lower sales – If you do not handle your rude customers properly, they can affect sales by sharing their experience with negative word of mouth. How to deal with rude customers: Strategies & Tips. As with everything else, dealing with customers relates to “better safe than sorry”. Do not interrupt your customers.

Scripts 70

Scripts Best practices Feedback Metrics 70

Totango

OCTOBER 29, 2019

It may be wise to look for applicants coming from diverse backgrounds, such as those with customer relations or other service-orientated backgrounds. Be sure you look for the skills and qualities that will allow a customer success manager (CSM) to truly connect with customers. Tips for Building a Customer Success Team.

Upselling 61

Upselling Feedback Customer advocacy Accountability 61

OctopusTech

MAY 5, 2020

In a previous blog post, we had mentioned some tips on how remote teams could improve their productivity. Some of the key points that can be adapted to the customer support teams of BPO companies can be taken from that post too. The same can be done for your remote customer support teams. Managing the Remote Team.

Customer Support 62

Customer Support Management Call flow Call Center 62

JustCall

JANUARY 23, 2024

There are many customer service software out there with a myriad of features. But, it’s more practical to adopt platforms that your customers already prefer. Recently, many organizations have started using WhatsApp for customer support. Many organizations have turned to WhatsApp Business for customer support.

Customer Service 52

Customer Service APIs Customer Support Metrics 52

Vonage

MARCH 26, 2018

Customer support agents are the warriors of every organization. They tackle the toughest questions and they’re highly accountable to both the company and the customers they serve. It’s their job to represent the interests of both—make customers happy and uphold company policy—which is a hard role, to say the least.

Customer Support 65

Customer Support Feedback Sales Surveys 65

delighted

FEBRUARY 16, 2023

Since acquiring a new customer can cost 7x more than retaining an existing customer, focusing on long-term customer success is crucial for growing businesses. In this post, we’ll cover: What is customer success? Customer support (or customer service ) involves working on the front lines with customers.

Customer retention 52

Customer retention Metrics Feedback Accountability 52

aircall

APRIL 27, 2018

Support and sales administrators can dive in and set up their IVR in a matter of minutes. Tip 1: Your main IVR menu is IHOP. Simple inquiries with concrete answers — store hours, locations, account balances, and shipping information — can be resolved easily. Tip 2: The “branches” of your IVR are not IHOP.

Interactive Voice Response 91

Interactive Voice Response Surveys Accountability Personalization 91

Lumoa

JANUARY 19, 2023

Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services. What are their goals?

Customer Experience 94

Customer Experience Metrics Feedback Analytics 94

Netomi

MARCH 2, 2022

On the customer support front, customer preference for self-service is growing (we see this with online banking, or customers choosing self-serve baggage drop-off kiosks at airports). Here, we provide some tips on how to select the right knowledge base software for your needs, and key features to watch out for.

Self service 52

Self service Enterprise Chatbots Customer Support 52

Global Response

MARCH 20, 2023

Odds are your customer service agents and managers have an understanding of where they need more practice and would be happy to provide feedback. Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time. Ready to perfect your CX?

Average Handle Time 62

Average Handle Time Scripts Call Center Interactive Voice Response 62

Nicereply

SEPTEMBER 6, 2022

A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. 2022’s top customer service blogs.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97

Inbenta

DECEMBER 7, 2021

Live Chat Support, a Key Element to Future-Proof Customer Service. With 2022 drawing closer it has been nearly two years since Covid-19 accelerated the need for businesses to digitalize their customer support to cater to user demands for omnichannel , 24/7 services from the comfort of their preferred devices. .

Self service 52

Self service Chatbots Scripts Multichannel 52

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. What type of customer support do you require?

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

delighted

MAY 25, 2021

The key to building product roadmaps is through customer listening. As Delighted experts, we knew we had to practice what we preach and continuously gather real-time feedback from you, the customer, on what you wanted next for an integration refresh. Account Created. Contact Created. Opportunity Created/Won/Lost.

Surveys 85

Surveys Accountability Feedback Sales 85

SmartAction

DECEMBER 12, 2023

Whether it was feedback from Contact Center Directors, IT Managers, or C-level executives, every piece of feedback was a precious gem, helping us sculpt a better version of ourselves. This brand refresh is a testament to our commitment to not just hear, but to listen and act on the feedback we receive. Reach out today.

industry standards 52

industry standards Customer Service Automotive Virtual Agent 52

Nicereply

MAY 22, 2023

Social media support is an essential part of customer satisfaction strategy for many companies. The key to a successful social media strategy lies in providing customer support through all available channels. Furthermore, providing excellent service can boost customer satisfaction and increase brand loyalty.

Complaint resolution 52

Complaint resolution Customer Support Feedback Surveys 52

CSM Magazine

JULY 19, 2021

To help you avert this disaster, we’ve compiled four essential tips that will help you run your business better. Having an account on all socials is a tall order, though. Then set up your accounts there. Twitter is also great for providing customer support services. Review Your Data. And that’s not all.

outsourcing 52

outsourcing Surveys Accountability Marketing 52