2024 Expectations: The forefront of the next generation of customer success
Totango
JANUARY 22, 2024
These use cases free up time spent on tasks like pre-calls or sifting through customer data, empowering customer success managers (CSMs) to focus on more strategic initiatives and consultative customer guidance. For many companies, the CSM role has become a catch-all for various tasks – from renewals and billing to technical support.
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