Call Experts

JULY 27, 2023

Businesses can analyze metrics such as call volumes, response times, customer feedback, and issue resolution rates through analytics and reporting tools to identify trends and improve processes. Call centers can handle account inquiries, transaction disputes, fraud prevention, loan applications, and policy clarifications.

Call Center 52

Call Center Customer Service Multichannel Abandon rate 52

JustCall

APRIL 3, 2023

Inbound call centers can be set up for a variety of purposes, such as driving inbound customer calls, providing excellent customer service, offering accurate technical support, driving ongoing sales, and so on. As a result, agents are trained to troubleshoot technical issues and provide solutions. What is an inbound call center?

Call Center 40

Call Center call center solutions Average Handle Time Technical Support 40

Help Scout

SEPTEMBER 28, 2021

We also have in-house interviewer training that everyone must go through before they interview candidates — we want our team to be crystal clear about how to give a great interview, how to listen for solid answers, how to minimize unconscious bias, and how to write useful feedback.

Engineering 125

Engineering Feedback Technical Support Surveys 125

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Grow accounts in their book of business. Aid clients in achieving their goals.

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

JustCall

AUGUST 10, 2022

Feedback on JustCall from Real-World Users. Live call coaching, recording, transcripts, and swift closure of deals with call intelligence. Feedback on Cloudtalk from Real-World Users. Setting up might require technical support. Feedback on Aircall from Real-World Users. Users get 70% off on the first month.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

SmartKarrot

JANUARY 18, 2023

Role: Customer Success Manager Location: Nottingham, England, United Kingdom (Hybrid) Organization: Pacvue As a Customer Success Manager, you will make customers successful by providing high-quality technical support and service. Foster account growth/expansion via new products and markets. Apply here: [link].

Education 19

Education Revenue potential Technical Support Accountability 19

SmartKarrot

DECEMBER 14, 2022

Coach, manage, and grow the Customer Success team as they scale. Work with the Customer Support leader to build a successful support function that works hand-in-hand with the Success team. You will be the key point of contact for UK accounts. Regular calls with agencies and gathering feedback on campaign performance.

Customer advocacy 19

Customer advocacy Technical Support Benchmark Coaching 19

SmartKarrot

APRIL 3, 2023

Be a product guru by remaining current on new features, use your knowledge of the product constantly to provide the customer with the most value possible, and gathering feedback to encourage ongoing improvement. Handle client accounts, including new client onboarding, new client training, and ongoing client assistance.

Technical Support 19

Technical Support Accountability SaaS Coaching 19

SmartKarrot

NOVEMBER 9, 2022

You will serve as project manager and leader for cross-functional initiatives such as standing up a CS/Sales qualified lead engine process, building out a retention strategy for the individual Loan Officer and Real Estate customers, and developing a feedback forum for product development initiatives rooted in the voice of the customer.

Real estate 19

Real estate Consulting Consulting Technical Support 19

SmartKarrot

JUNE 9, 2022

Create accountability across customer-facing teams by developing appropriate metrics and coordinating compensation and promotions with these metrics. As we grow, hire, coach, and mentor a customer success team passionate about helping customers get the most from their investments in Sync. Provide technical support for customers.

Upselling 19

Upselling Engineering Technical Support Metrics 19

SmartKarrot

SEPTEMBER 22, 2022

Focus on developing the Customer Success team – coaching them to deliver ROI and strategic guidance for their customers. Create relationship maps within accounts with plans to expand depth and quality of relationships. This includes always having a pulse check on accounts that may need additional support temporarily.

Technical Support 19

Technical Support Accountability Coaching Education 19

SmartKarrot

SEPTEMBER 19, 2022

Coaches crew to strategically navigate organizations, internally and externally, with strong commercial orientation; deeply understands clients’ needs, types of buyers, and how to identify and drive growth opportunities. Manage a portfolio of accounts with a focus on renewals and upsells conversations.

Upselling 19

Upselling Technical Support Accountability Coaching 19

SmartKarrot

APRIL 21, 2022

Deliver world-class technical support through phone, email, chat, and self-service help center content to drive exceptional customer satisfaction (CSAT). Provide mentorship and coaching to the team regarding best practices for delighting enterprise-level customers.

Coaching 19

Coaching Technical Support Education Self service 19

SmartKarrot

NOVEMBER 22, 2021

Maintaining records for client accounts. Collaborating with a variety of different departments to better serve the clients’ needs, such as the accounting and marketing departments. Provide high-level technical support to customers and collaborate with Support to escalate and resolve complex customer issues.

Real estate 19

Real estate Technical Support Consulting Consulting 19

SmartKarrot

APRIL 3, 2023

Be a product guru by remaining current on new features, use your knowledge of the product constantly to provide the customer with the most value possible, and gathering feedback to encourage ongoing improvement. Handle client accounts, including new client onboarding, new client training, and ongoing client assistance.

Technical Support 15

Technical Support Accountability SaaS Coaching 15

SmartKarrot

MARCH 10, 2022

Ensure retention of key clients and growth of their accounts. Identifying blockers to account growth and client development and communicating them to the business. Consistent monitoring of key accounts to ensure retention, mitigate at-risk accounts and nurture the pipeline for existing client growth.

Technical Support 19

Technical Support Consulting Consulting Metrics 19

UJET

DECEMBER 9, 2021

Check with your company to see what resources they have available to support your mental health. Some businesses offer mental health coaches, extended health benefits that include counseling, or personal days which can be used as a day away from work to relax and take care of yourself. . Ask and act on employee feedback frequently.

Contact Center 72

Contact Center Call Center Metrics Contact center software 72

Customer Relationship Metrics

JANUARY 11, 2017

The objective was to either support or refute the impacts of agent accountabilities on FCR performance. As the study progressed and agent-level feedback was collected by “Contact Center A”, the results for this metric were dramatic. Increases in training and coaching ROI. Beware of the masters of the one-night stand?

Customer Experience 67

Customer Experience Interactive Voice Response Caller satisfaction Calibration 67

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products.

Technical Support 19

Technical Support Upselling Coaching Accountability 19

CSM Practice

JANUARY 1, 2017

Most companies have an on-premise #CustomerSuccess program that typically comes in the form of TAM (Technical Account Management) services. They do in a manner that’s not specifically related to a support case or a bug that needs to be fixed or a renewal contract that’s due. customer churn data, account add-ons.

SaaS 58

SaaS Metrics Accountability Best practices 58

SmartKarrot

MARCH 3, 2021

Oversee all aspects of people management within the designated customer success team including recruitment, selection, training, performance management, coaching, and motivation. Develops a playbook for CSM/CSA to follow for a particular account, including a plan of attack for onboarding & kick-off call.

Finance 10

Finance Engineering Coaching Morale 10

Netomi

FEBRUARY 28, 2022

Listening to customer feedback is also essential, she stressed, “we are constantly increasing the number of channels and ways to get feedback.” . That includes the need to ‘know your customer’ both from behavioral and feedback capturing & interpretation, and also ‘make customers feel known and valued’ through various levers.”.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

SmartKarrot

FEBRUARY 17, 2021

Role: VP Customer Success Location: Fremont, CA, US Organization: Privacera As a VP of Success Manager, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team. Apply here: [link] Role: Director / Sr.

Enterprise 10

Enterprise Technical Support Finance Upselling 10

SmartKarrot

DECEMBER 2, 2020

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Wonderschool As a Director of Customer Success, you will manage, coach, inspire a talented team of technical Onboarders and customer support/success. Also, partner with the account management team to drive retention and up-sell.

Upselling 10

Upselling Best practices Enterprise Technical Support 10

SmartKarrot

MAY 26, 2021

As a Director of Customer Success, you will hire, coach, and develop the CSM team focused on working with federal government agencies. Director of Customer Success, you will serve as the lead point of contact for all customer account management matters. Meet team revenue targets for renewals and growth.

Engineering 10

Engineering Technical Support Government Coaching 10

SmartKarrot

FEBRUARY 10, 2021

Coach customers to be product experts, creating awareness about new and existing features/functionalities that can fulfill their specific business needs. Be the voice of the customers internally, sharing process improvements, feedback, needs/issues into the internal ecosystem, contributing to achieve better solutions and drive growth.

Upselling 10

Upselling Construction Technical Support Consulting 10

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. Kate Nasser.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

DECEMBER 4, 2020

Role: VP Customer Success Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes.

Upselling 10

Upselling Technical Support Feedback Coaching 10

SmartKarrot

JUNE 10, 2021

Build high-level relationships with key customer contacts to grow the influence within accounts. Lead a high-performing team of account managers through organizational development, coaching, recruiting, and performance management. Provide thought leadership to customers by representing background screening industry expertise.

Real estate 10

Real estate Technical Support Coaching Accountability 10

SmartKarrot

JANUARY 4, 2021

Guide team resolution of escalated issues and take point on key account issues and deal with all customers in a highly professional and effective manner as the lead customer advocate within the organization. Provide guidance and accountability for Customer Success team members across the customer life cycle.

Technical Support 10

Technical Support Education Accountability Upselling 10

SmartKarrot

DECEMBER 3, 2020

Apply here: [link] Role: VP, Customer Success, Enterprise Location: Remote, San Francisco Bay Area Organization: ON24 As a VP, Customer Success – Enterprise, you will manage and provide escalation and support for Directors and CSMs in your group. Provide technical support through phone calls, email tickets, and online chat.

Enterprise 10

Enterprise Technical Support Accountability Coaching 10

SmartKarrot

APRIL 17, 2023

They can be used for a range of tasks, including customer service, sales, and technical support. Improve customer support by analyzing common issues and developing proactive solutions. Track customer satisfaction and improve customer experience based on feedback.

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10