SmartKarrot

APRIL 1, 2022

Role: Customer Success Director, WordPress VIP Location: Remote, United States Organization: Automattic As a Customer Success Director, you will be responsible for developing and supporting best-in-class account teams (Technical Account Managers, Engineers, and Support Engineers) by acting as a mentor, coach, and team player.

Upselling 19

Upselling Engineering Accountability SaaS 19

CustomerSuccessBox

FEBRUARY 14, 2019

The major KPIs of a Customer Success Manager are: Increase Lifetime Value (LTV) of the customers (by upsells, cross sells etc). Hence, a CSM should coach the customers to use the sticky features as it will lead to the customers achieving their goals faster and also increase product adoption. Create upsell opportunities.

Management 67

Management Upselling SaaS Sales 67

SmartKarrot

JANUARY 17, 2023

Collaborate with Account Executives to identify expansion opportunities and be the voice of the customer. Role: Customer Success Lead Location: San Mateo, CA, United States (Hybrid) Organization: North Starr As a Customer Success Lead, you will lead and coach a team of customer success managers. Apply here: [link].

Upselling 19

Upselling Technical Support Consulting Consulting 19

ChurnZero

MAY 9, 2024

As a CSM, you hear these truths all the time, says customer success coach Ryan Johansen —and they never get easier to hear. Time flies, accounts fall through the cracks, renewals get harder, and you miss upsell opportunities. Webinar Q&A: How to hit all your accounts with value, regularly.

Accountability 52

Accountability Upselling Coaching Engineering 52

SmartKarrot

NOVEMBER 14, 2022

Grow accounts in their book of business. Work cross-functionally with engineering to deliver unified business goals. Overlap with the India engineering team to sync on account status, roadblocks and growth opportunities. Be the main point of contact for the accountants and a small number SME’s. Apply here: [link].

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

FEBRUARY 25, 2022

Role: Director of Customer Success Location: Mahwah, NJ, US Organization: Radware As a Director of Customer Success, you will lead, coach, mentor Professional services engineers and TAMs. Provide feedback to engineering and product teams on product gaps and areas of improvement. Apply here: [link].

Engineering 19

Engineering Coaching Upselling Feedback 19

SmartKarrot

MARCH 9, 2023

By new goods and expansion prospects, increase income in accounts. Work directly with our leadership in Sales, Engineering, Product, and Support to engage current customers in defining goals and success criteria and using our product features to help them be met. lead a high-performing team by recruiting, coaching, and inspiring them.

Upselling 19

Upselling Benchmark SaaS Accountability 19

SmartKarrot

APRIL 28, 2023

You’ll be the alpha dog, coaching, mentoring, and directing our customer success managers to give each and every one of our clients an excellent experience. Manage and cultivate your current clientele to promote account retention, customer value, and business growth.

Upselling 19

Upselling Coaching Engineering Customer retention 19

SmartKarrot

JANUARY 20, 2023

Manage complex cases on compliance, payroll, invoicing, account setups, etc. Responsible and accountable for overall customer satisfaction and retention overseeing customer onboarding, account management, and expansion. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc).

Government 19

Government Upselling Accountability Customer centricity 19

SmartKarrot

APRIL 6, 2023

Own important team KPIs, including as renewal forecast, activity management, upsells, adoption, and churn Rate the effectiveness of adoption strategies to accelerate value realisation and shorten time-to-value for our products. Manage a high-performing team in DACH and Western Europe by recruiting, coaching, and inspiring them.

Coaching 15

Coaching Upselling Accountability Engineering 15

SmartKarrot

NOVEMBER 17, 2021

Role: Director of Customer Success Location: Santa Clara, CA, US (Hybrid) Organization: LeanData As a Director of Customer Success, you will lead, coach and mentor a team of Customer Success Managers across enterprise and large commercial accounts. Develop key relationships with executives and decision-makers at the customer base.

Upselling 19

Upselling Accountability Coaching Metrics 19

SmartKarrot

OCTOBER 31, 2022

Role: Senior Customer Success Manager Location: Remote, United States Organization: Sigma Computing As a Senior Customer Success Manager, you will manage the customer lifecycle for Sigma accounts. Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals.

Upselling 19

Upselling Best practices Coaching Engineering 19

SmartKarrot

MARCH 1, 2023

Role: Director of Customer Success Location: Toronto, ON, Canada (Remote) Organization: Sales Talent Agency As a Director of Customer Success you’ll be directing a group of six (soon to be seven) account managers who now look after 600+ accounts ranging from mid-market to enterprise. Be data-driven in all you do.

Enterprise 19

Enterprise Upselling Accountability Coaching 19

SmartKarrot

NOVEMBER 16, 2022

You’ll build a long-term trust-based relationship, ensuring to develop and execute a strategic account plan that is aligned with the value of the client and company. Have a Growth Focus – setting a vision and associate plan for the development of a strong, growing, and profitable customer account.

Upselling 19

Upselling Coaching Accountability Engineering 19

SmartKarrot

SEPTEMBER 29, 2022

Role: Director, Client Success Location: New York, NY, US (Hybrid) Organization: Grubhub As a Director of Client Success, you will manage the stellar Corporate Accounts Client Success team, overseeing all new client implementation, client retention and satisfaction and client up-sells for the Grubhub’s corporate accounts team.

Finance 19

Finance Upselling Accountability Coaching 19

SmartKarrot

FEBRUARY 1, 2022

Role: VP of Customer Success Location: Remote, New York, United States Organization: Teampay As a VP of Customer Success, you will coach the team on strategies for building trusted advisor relationships. Oversee customer onboarding, strategic business reviews, success plans, contract renewals and upsell opportunities.

Accountability 19

Accountability Healthcare Upselling Metrics 19

SmartKarrot

FEBRUARY 4, 2022

Coach clients to be product experts and train their teams on data.world’s best practices so they become increasingly self-sufficient. Ensure that the work being put into generating renewals on sold business will drive revenue and identify new opportunities for upsells.

Enterprise 19

Enterprise Accountability Upselling Coaching 19

SmartKarrot

MARCH 16, 2023

accountable for managing key operational KPIs and targets as well as our customer success strategy and execution. Be “in the trenches” and help your team produce outstanding results while offering “live fire” coaching and growth. Lead, oversee, and grow the teams responsible for customer success and retention.

Upselling 19

Upselling Coaching Engineering Accountability 19

SmartKarrot

APRIL 13, 2022

Translate user feedback into product insights and requirements for the product and engineering teams. Deliver long-term, reliable recurring revenue by optimizing Customer’s Journey and forming Cross-Selling and Upselling strategies. Guide and coach customers with proactive customer success processes.

Coaching 19

Coaching Upselling Engineering Feedback 19

SmartKarrot

OCTOBER 21, 2021

Work collaboratively with Sales leadership to ensure a consistent handoff experience to the Account Management team through CSQL’s. Coach, mentor, and develop a team of Customer Success Managers for upward growth at both the IC and Manager level. Identify opportunities and lead upsell/cross-sell deals from start to finish.

Upselling 19

Upselling Accountability Customer centricity Coaching 19

SmartKarrot

OCTOBER 21, 2022

Interact with Sales, Product, Engineering, Support, Services, Finance and Executive teams to drive positive change on behalf of the customers. Work closely with Cellebrite’s sales/account managers to share customer issues, needs, growth opportunities, etc. Act as a thought leader within the customer community. Apply here: [link].

Finance 19

Finance Upselling Coaching Engineering 19

SmartKarrot

FEBRUARY 23, 2022

Partner with Commercial Sales, Engineering, and Product Management to drive overall customer satisfaction. Select, manage, coach, and motivate customer-facing leaders to build relationships and drive improved operational results for the customers. Lead, coach and develop teams, bringing energy and passion for the business.

Coaching 19

Coaching Upselling Engineering Sales 19

SmartKarrot

SEPTEMBER 23, 2021

Partner with Sales leaders and offer account insight to build pipeline volume and accelerate expansion velocity. Lead the design and implementation of C2FO’s Client Success playbook, setting CSMs up for success with holistic account management. Drive cross-sell, upsell, and expansion opportunities within your territory.

Upselling 19

Upselling Advertising Analytics Coaching 19

SmartKarrot

DECEMBER 1, 2021

Role: Head of Customer Success Location: Remote, United States Organization: Narrativ As a Head of Customer Success, you will build, manage, and coach a team of Customer Success Senior Directors, Directors, and/or managers including regular 1:1s, radical candor feedback in the moment, performance reviews, and career planning conversations.

Upselling 19

Upselling Enterprise Coaching Engineering 19

SmartKarrot

AUGUST 11, 2021

Own and be accountable for all aspects of the customers’ relationship including escalations and service issues. Retain your install base revenue and proactively upsell additional products and services to your customers. Collaborate with the Site Reliability Engineering (SRE), TechOps, and Support teams.

Engineering 10

Engineering Upselling Accountability Coaching 10

SmartKarrot

FEBRUARY 22, 2021

Work with the Sales team to expand the revenue in accounts through new module sales and up-sell opportunities. Build Customer Success Plans and establish critical goals to aid the customer in achieving their objectives and drive new usage of Splunk and upsell opportunities. Proactively align client’s goals with Kpler’s.

Upselling 10

Upselling Technical Support APIs Accountability 10

SmartKarrot

JUNE 30, 2020

Identify upsell and cross-sell opportunities. Apply here: [link] Role: Customer Success Manager Location: San Francisco, CA, US Organization: Mixpanel Mixpanel’s Customer Success Manager owns product adoption and value delivery across Mixpanel’s most strategic accounts. Help customers in increasing their rate of innovation.

Enterprise 10

Enterprise Accountability Engineering Upselling 10

SmartKarrot

JUNE 17, 2021

Attract, hire, coach, and retain the highest quality customer support and success teams with experience in B2C/B2B markets. Collaborate with various Arcadia teams, including Product, Engineering, and Marketing, to provide high-quality customer experiences and resolve product issues for the members.

Enterprise 10

Enterprise B2C Education Coaching 10

SmartKarrot

OCTOBER 14, 2020

Execute on objectives and grow XSELL’s footprint within customer ecosystems by expanding revenue in accounts through cross-sell/upsell. Also, collaborate with the engineering and development team to set up or configure the Hiver platform as per requirements and troubleshoot any technical issues raised by customers.

Coaching 10

Coaching Upselling Metrics Engineering 10

SmartKarrot

JANUARY 20, 2021

Work closely with Engineering, product management, customer support, and sales teams. Enable, coach and mentor colleagues in the sales and service delivery teams. Pro-actively look for opportunities to upsell Tyro banking products within a portfolio. Be the go-to person for mid-market accounts across North America.

Banking 10

Banking Best practices Engineering Upselling 10

SmartKarrot

JANUARY 27, 2021

Use your expert product knowledge to constantly define value for the customers and lead your account teams to decrease time to value. Lead cross-functional team communication to optimize onboarding, engagement, renewal, and upsell outcomes; clarify ownership, inputs, and outputs for each part of the customer journey.

Upselling 10

Upselling Airlines Education Accountability 10

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Allison Pickens. Annette Franz.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

JULY 6, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: Ogury As a Director of Customer Success, you will lead a team of CSMs & coach them across the full sales cycle, maximizing their customer service, performance, and revenue opportunities. Supporting the field-based new business sales team.

Coaching 10

Coaching Finance Upselling Customer centricity 10

SmartKarrot

MAY 1, 2020

As a Customer Success Manager, you will join EMEA team to own a portfolio of Seismic’s Southern European-based accounts in which you will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across the customer base. Work closely with the client and monitor Product adoption and usage.

Upselling 10

Upselling Coaching Accountability Engineering 10

SmartKarrot

OCTOBER 23, 2020

Also, expand the revenue in accounts through up-sell and identification of cross-selling opportunities. Apply here: [link] Role: Customer Success Manager Location: Austin, Texas Metropolitan Area, US Organization: ScienceLogic As a Customer Success Manager, you will manage the customer lifecycle for an assigned number of accounts.

Finance 10

Finance Upselling Accountability outsourcing 10

SmartKarrot

DECEMBER 4, 2020

Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management. Engage with business leaders to thoughtfully help them identify upsell opportunities to expand Daasity’s footprint and depth of engagement. Identify upsell/cross-sell opportunities. Apply here: [link].

Upselling 10

Upselling Technical Support Feedback Coaching 10

SmartKarrot

JULY 5, 2021

Ensure close coordination and collaboration with Sales, Account Management and Customer Success teams to ensure customer retention and growth. Identify upsell opportunities and collaborate with the Enterprise Sales team to close. Able to identify at-risk accounts and turn around those accounts.

Advertising 10

Advertising Enterprise Upselling Accountability 10