JustCall
APRIL 4, 2023
Search Engine Optimization (SEO) Optimizing your website and content for search engines increases your visibility and drives traffic to your site. Upselling and Cross-selling Both these techniques are extremely effective in increasing sales revenue. <H2> Inbound Call Center Training – FAQs Q.
CSM Magazine
MARCH 16, 2023
However, in my mind speech analytics engines are accurate enough to give confidence in the results. This means applying Machine Learning (ML) to call transcripts to automatically find the ‘needles’ or key topics and library of associated phrases that really matter such as those relating to churn risk, compliance or upsell.
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CustomerSuccessBox
APRIL 28, 2021
Traditional Customer Success software works on a (now obsolete) rule-based engine to generate any early warning signals. This learning when shared coaches every CSM. In a new field where experienced CSM are hard to find. How can Customer Success Technology come to help? Sheldon learns retention secrets as followed by Sr.
Amity
OCTOBER 31, 2016
Uberflip has always had a strong marketing team because, after all, we’re a content marketing platform, the sales team has grown a ton over the last couple of years, and we have an amazing, fast-growing engineering team that’s built an amazing product. How did you personally get started in Customer Success?
ChurnZero
NOVEMBER 4, 2022
To get your CS team to look outside of themselves and flex their empathy, coach them on how to interact with customers, especially when it involves delivering undesirable news. We know that instinctively, and by doing the renewal, the upsell, the cross-sell, we’re actually adding a lot more value to the customer.
SmartKarrot
JUNE 9, 2022
As we grow, hire, coach, and mentor a customer success team passionate about helping customers get the most from their investments in Sync. Ensure their teams deliver efficiently in alignment with key partners in Sales, Product, and Engineering. Deliver feedback to Product and Engineering based on customer needs and requests.
SmartKarrot
JANUARY 13, 2023
Proactively work with the sales team on upsells and expansion opportunities while mitigating potential churn risks. Own key metrics for your team including renewal forecast, activity management, upsell, adoption, and churn. Recruit, coach, motivate and direct a high-performing team to optimum results for the client base.
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