ViiBE Blog

OCTOBER 28, 2022

When it comes to technical or after-sales assistance, B2B and B2B2C companies need to find effective tools to achieve smooth, transparent collaboration not only with their customers but also among employees in a professional environment. However, B2B and B2B2C environments require multifunctional tools.

B2B 52

B2B CRM Sales Accountability 52

CustomerSuccessBox

APRIL 27, 2022

Upselling is crucial for any B2B SaaS business. So, having B2B SaaS upselling strategies is vital for your business growth. Let’s walk through this guide to know more about upselling strategies that you need for your B2B SaaS business. Why are B2B SaaS upselling strategies important? But, is that as easy as it sounds?

Upselling 52

Upselling B2B SaaS Feedback 52

JustCall

FEBRUARY 28, 2020

Or, Are you looking for an Account Manager job description that can take you through your interview? Well, whether you yourself are going to take up the role of an Account Manager or you are looking out for hiring one. This blog post will give you a complete idea of an Account Manager job description.

Accountability 52

Accountability Management Finance Upselling 52

Totango

MAY 7, 2024

By our math, that means nine out of 10 revenue-accountable leaders need a hand getting on the same page as their fellow go-to-market (GTM) counterparts. Strategy #3: Share revenue responsibility and success metrics There’s been a major shift in the B2B space over the past few years.

Sales 97

Sales Upselling Metrics Accountability 97

ChurnZero

NOVEMBER 8, 2019

Your CRM is Not Enough! Blog Author: Alexander Weihmann. These changes have made it essential that B2B software companies adapt and deliver ongoing use r value. That said, avoid falling into the trap of using your CRM as a Swiss Army Knife; you’re only as good as the tools you use.

CRM 63

CRM SaaS Chief Customer Officer Accountability 63

JivoChat

OCTOBER 10, 2021

Learning how to use a CRM can help you with that. Through a CRM, you are going to be able to organize the sales steps in your company, have a clear vision of what needs to be improved, and also manage your sales team more efficiently. . What is CRM? The advantages of using a CRM. Keep important data organized.

CRM 52

CRM Sales Journey mapping Marketing 52

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

CrazyCall

SEPTEMBER 4, 2018

With over 1700+ employees so far, Hubspot, as a leading CRM, marketing, sales and customer experience platform brought in $114.6 Steli Efti is the co-founder and CEO of Close.io, the CRM that helps sales teams close more deals. Steli hasn’t always been a sales guru and executive of one of the fastest growing SaaS CRM.

Sales 129

Sales SaaS CRM B2B 129

JustCall

FEBRUARY 17, 2022

Sales Dialer is an outbound phone dialer system that allows you to upload contact details or lead lists via excel or through your CRM and create automated call campaigns to eliminate manual dialing effort. A B2B business or SaaS company sales team would benefit from using an Autodialer. What is a Sales Dialer? Predictive Dialer.

Sales 104

Sales Abandon rate Real estate voip 104

JustCall

FEBRUARY 11, 2022

Key Account Manager: A key account manager is an entry level to mid level sales job. One of the main objectives of a key account manager is to develop trust relationships with clients so they don’t end up turning to competition. Hands-on experience in handling multiple client accounts.

Sales 52

Sales B2C call center software B2B 52

Totango

AUGUST 11, 2022

Blog content consumption. These digital interactions may involve both SaaS product users and other B2B stakeholders with a role in the buyer decision process. This makes managing digital customer relationships significantly more complex operationally and technologically than traditional customer account management. FAQ searches.

SaaS 106

SaaS Journey mapping B2B Feedback 106

Totango

SEPTEMBER 22, 2022

SaaS CRM (Customer Relationship Management) Solution. CRM is a common way to keep a reference of all customers’ lifecycle stages. CRM organizes all contacts’ information and account details in a single database, so you must select a tool that fits your needs and can grow with you. Select List of CRM solutions.

SaaS 71

SaaS CRM Advertising Analytics 71

LiveChat

APRIL 20, 2018

As a B2B company, you’ll know that the process of attracting, nurturing and converting leads is the cornerstone of your business. The buyer’s journey for a B2B product or service is usually longer and more complex during the consideration stage as more time and effort has to be spent on educating and convincing the prospect.

B2B 50

B2B Education Sales CRM 50

JustCall

AUGUST 5, 2020

In this blog, we will take a look at all the important sales tools that will help your team step-up their sales efforts. Sales Management Software and CRMs . This is where CRM, and sales management software turns out to be helpful. Pipedrive is another CRM tool you can consider using.

Sales 98

Sales CRM Analytics Accountability 98

CustomerSuccessBox

APRIL 9, 2021

Why choosing the right Customer Retention Software has become so important for B2B SaaS Business? To know the answer, let’s have an overview of how customer retention works for B2B SaaS Business. This is where B2B Customer Retention software becomes imperative for a growing subscription business. Account Health.

Customer retention 52

Customer retention B2B SaaS Accountability 52

CustomerSuccessBox

JUNE 5, 2019

TL;DR A single customer health score is not ideal for a B2B SaaS business. At each stage, you need some kind of a health score to evaluate the status of the account and decide how you would engage with the account to take it ahead in the journey. The best practices for configuring a health score include.

Best practices 89

Best practices Accountability SaaS B2B 89

ChurnZero

AUGUST 27, 2021

This is a guest blog post by Shoshana Luria from PandaDoc. Customer Success (CS) is a core business function, and for some B2B companies, CS is a growth engine. The average CSM has between 16 and 200 active accounts at a time. Multiply that by 30 active accounts, and you’ve lost 60 hours to manual data digging.

Metrics 98

Metrics Upselling B2B Accountability 98

CustomerSuccessBox

DECEMBER 1, 2021

Integrate with CRM. You need to ensure your onboarding tool is integrated with CRM to be able to get all this data and avoid duplication of efforts. You need to ensure your onboarding tool is integrated with CRM to be able to get all this data and avoid duplication of efforts. CRM provides access to pre-sales and sales data.

CRM 52

CRM Accountability B2B SaaS 52

Integrity Solutions

JULY 20, 2021

The most obvious recent example is the pandemic, which changed B2B sales forever. The majority of B2B decision-makers now prefer remote human interactions or digital self-service to the traditional face-to-face meeting. When it comes to remote sales, now that they’ve gotten a taste of it, B2B decision-makers want more of it.

Sales 123

Sales Coaching B2B Personalization 123

JustCall

SEPTEMBER 13, 2022

” If you are curious about what Revenue Operations entails, this blog is for you. In addition to profitability, there’s equal weightage on driving accountability, transparency, and visibility within teams. This includes the customer success, sales, marketing, and account management teams. Keep reading.

Finance 52

Finance Accountability Consulting Consulting 52

SmartKarrot

NOVEMBER 14, 2022

The decisions your business makes during the account onboarding process can be crucial for determining the future success of an account. Account onboarding can help your business address customer queries and concerns related to the value your products and services can provide them.

Accountability 10

Accountability B2B Journey mapping Construction 10

CustomerSuccessBox

MAY 28, 2021

A Saas business which has already evolved itself to bring in a Customer Success Software integrating it with Subscription Management, Support, CRM and product usage data knows exactly- “What is the secret to Saas growth”. Is the MRR for a customer account growing or declining? INNOVATION 1: Health 360. But since Product adoption is.

Technology 52

Technology SaaS Upselling Customer retention 52

Peter Lavers

JULY 28, 2016

This series of blogs is based on the early results of research undertaken by Peter Lavers on customer centricity. 54% of respondents agreed with this hindrance to customer centricity, and it is the top issue for B2B companies. This is despite years of CRM and customer experience thinking! Why is this?

Customer centricity 100

Customer centricity Finance CRM Metrics 100

CustomerSuccessBox

JUNE 10, 2021

Let’s take an example, where you are a CRM company and assuming that you’ve got two customers -Customer A and B. To drive product adoption Aka stickiness, use an actionable customer success software with features like Account 360, playbooks, milestones, and alerts to help your customers fall in love with your product.

SaaS 52

SaaS B2B CRM Best practices 52

CustomerSuccessBox

APRIL 19, 2022

Once the prospect is qualified as a lead, an account executive will further develop this prospect into a sale. In the B2B market, most companies manage and analyze this process using a Customer Relationship Management (CRM) platform/tools such as Salesforce or Pipedrive. The following are some of the Acquisition Touchpoints.

Metrics 52

Metrics Analytics SaaS Journey mapping 52

CrazyCall

JANUARY 21, 2019

One of those “new” forms is inside sales, which, according to accounts such as this one by Salesloft , is growing 15 times faster than outside sales. Inside Sales reps rely on CRM – customer relationship management tool that helps them better operate on their efforts. Inside Sales reps do most of their work using a CRM.

Telemarketing 87

Telemarketing Sales Scripts CRM 87

Nicereply

NOVEMBER 30, 2021

Customer churn is an unpleasant reality of any business, both B2C and B2B. And last but not least, advancements in technologies, like CRM and customer databases , make it easy to refer back to the history of previous customer interactions with your brand and craft more personalized win-back offers for those who churned. The Bottomline.

Surveys 104

Surveys B2C Benchmark Accountability 104

JustCall

APRIL 5, 2023

With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. As a part of this process, the customer success manager: Organizes welcome emails Sets up their account Resolves queries, etc. Traditional customer support models will not cut it.

Management 52

Management CRM Analytics Customer retention 52

Talkdesk

FEBRUARY 20, 2020

List management: Upload comma-separated values (CSV) files or push records from your CRM or business system via an application programming interface (API). Salesforce Dialer integration is ideal for those who live and breathe in Salesforce, running B2B campaigns addressed to current customers, renewal, up-sell and/or collections calls.

Abandon rate 69

Abandon rate Interactive Voice Response B2B B2C 69

Peter Lavers

JUNE 29, 2017

Systemic is defined as “of or relating to a whole system, especially as opposed to a particular part”, which in business infers a holistic approach, taking into account all the variables and soft/hard factors that affect the desired commercial and experiential outcomes.

Management 79

Management Benchmark B2C Banking 79

bold360 Blog

JULY 30, 2019

Within standard AI, Arjun is building a B2B conversational marketing platform that will enable marketing and sales to engage one-to-one with their prospects and give them a very personalized real-time experience supported by AI. . On average, 2% to 3% of the data in CRM get outdated every month. What to Do with All This Data.

CRM 40

CRM B2B Marketing Sales 40

ChurnZero

AUGUST 27, 2021

This is a guest blog post by Tamiracle Williams from PandaDoc. Customer Success (CS) is a core business function, and for some B2B companies, CS is a growth engine. The average CSM has between 16 and 200 active accounts at a time. Multiply that by 30 active accounts, and you’ve lost 60 hours to manual data digging.

Metrics 52

Metrics Upselling B2B Accountability 52

Callminer

AUGUST 6, 2019

Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. Be mindful of integrations. Likewise, check for the basics.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

JustCall

MARCH 28, 2023

In this blog, we will discuss how to identify the needs of customer-facing teams, how to align those needs with the right tools, and what are common types of tools your agents require to excel. For example, if a sales team is struggling in tracking leads, pipeline-driven CRM software may be the solution.

CRM 52

CRM Sales Scripts Analytics 52

SmartKarrot

OCTOBER 19, 2022

Account management is a broad field that encompasses many distinct roles and responsibilities. While the average account management salary varies significantly based on location, industry, and other factors, some general guidelines can help you determine how much you can expect to earn as an account manager.

Accountability 10

Accountability Management Healthcare Telecommunications 10

JustCall

SEPTEMBER 16, 2019

Cloud telephony has emerged as a game-changer in the world of modern B2B sales. Automatic logging of call details and notes in the CRM: Modern sales is not just about a silver bullet or a single call that can make or break the deal. With just a click, sales reps can quickly make the call to the contact from the CRM itself.

Sales 64

Sales Interactive Voice Response CRM Call Logging 64

CustomerSuccessBox

MAY 16, 2022

Since you choose to read this blog, I suppose you already know the gravity of Customer Success in a B2B SaaS business. A customer success tool is a software with in-built tools to provide a holistic view of your customer’s account health. Account Health. For more tips, check out our Ultimate Guide to Reducing Churn.

Management 52

Management Upselling SaaS Accountability 52