AWS Machine Learning

SEPTEMBER 19, 2023

Technical challenges with multi-modal data further include the complexity of integrating and modeling different data types, the difficulty of combining data from multiple modalities (text, images, audio, video), and the need for advanced computer science skills and sophisticated analysis tools.

Marketing 104

Marketing APIs Engineering Analytics 104

aircall

FEBRUARY 26, 2018

Using Aircall’s open API, users can create customizable integrations. Real-time analytics dashboards, unique system configurations, and specific data points are all in your proverbial Lego box — create what you want. Until then, all we can do is post interesting, useful, and fun content to our blog and social media accounts.

call center software 59

call center software Call Center First call resolution Technical Support 59

NobelBiz

NOVEMBER 27, 2023

If you would like to learn more about the benefits of a VOIP solution, we highly recommend another one of our articles called “ Cost Savings of VOIP: A Comprehensive Analysis “ Discover how VOIP is revolutionizing call centers by reducing long-distance charges, minimizing hardware investment, and ensuring predictable monthly expenses.

Call Logging 59

Call Logging voip Contact center software CRM 59

Talkdesk

SEPTEMBER 4, 2020

About 44% of those borrowers said they would move at least some of their accounts to the bank that came through for them during PPP. Companies are either born on the cloud or have to be re-born on the cloud.” — Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics. Redefining the competitive landscape.

Banking 114

Banking Contact Center APIs Cloud contact 114

AWS Machine Learning

MARCH 25, 2024

Applications must have valid credentials to sign API requests to AWS services. The specialized Amazon Transcribe Call Analytics APIs have a built-in capability to redact PII in both text transcripts and audio files. You can use tags to control access within your AWS accounts. Best Practice 6 – Use AWS monitoring tools.

Best practices 83

Best practices APIs Transportation Personalization 83

AWS Machine Learning

MAY 25, 2023

We implement the RAG functionality inside an AWS Lambda function with Amazon API Gateway to handle routing all requests to the Lambda. We implement a chatbot application in Streamlit which invokes the function via the API Gateway and the function does a similarity search in the OpenSearch Service index for the embeddings of user question.

APIs 77

APIs Enterprise Accountability Chatbots 77

AWS Machine Learning

JULY 29, 2022

This is the second part of a series that showcases the machine learning (ML) lifecycle with a data mesh design pattern for a large enterprise with multiple lines of business (LOBs) and a Center of Excellence (CoE) for analytics and ML. In this post, we address the analytics and ML platform team as a consumer in the data mesh.

Scripts 72

Scripts Analytics Accountability Engineering 72

AWS Machine Learning

JULY 29, 2022

Large enterprises sometimes set up a center of excellence (CoE) to tackle the needs of different lines of business (LoBs) with innovative analytics and ML projects. To generate high-quality and performant ML models at scale, they need to do the following: Provide an easy way to access relevant data to their analytics and ML CoE.

Government 78

Government Banking Analytics Accountability 78

SmartKarrot

JULY 8, 2020

Be it a product or a service, analytics helps you to visualize and understand customer behavior discretely. But when it comes to choosing the right platform for web analytics, you have a plethora of options to choose from. But when it comes to choosing the right platform for web analytics, you have a plethora of options to choose from.

Analytics 10

Analytics SaaS APIs Advertising 10

Talkdesk

JANUARY 16, 2018

Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center.”

Analytics 40

Analytics Call Center Customer centricity Construction 40

Talkdesk

JANUARY 16, 2018

Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center.”

Analytics 40

Analytics Call Center Customer centricity Construction 40

AWS Machine Learning

JANUARY 6, 2023

TR’s customers span across the financial, risk, legal, tax, accounting, and media markets. The key requirement for TR’s new machine learning (ML)-based personalization engine was centered around an accurate recommendation system that takes into account recent customer trends. Conclusion.

Personalization 67

Personalization APIs Engineering Enterprise 67

Help Scout

MAY 12, 2021

You could do the same analysis for people who are NPS promoters: Have they contacted customer service more frequently than your detractors? To discover why customers are leaving, start by talking to the following folks: Your customer success team or account managers, if you have them. Develop analytical reading skills.

Customer retention 115

Customer retention Finance Analytics Customer effort 115

AWS Machine Learning

AUGUST 15, 2022

More specifically, we need to identify the customer’s savings and checking account numbers in the bank statement. The entities in this file are going to be specific to our business needs (savings and checking account numbers). We can extract these key business terms using Amazon Comprehend custom entity recognition. to Amazon Textract.

Banking 74

Banking APIs Accountability Analytics 74

AWS Machine Learning

DECEMBER 21, 2022

The offline store data is stored in an Amazon Simple Storage Service (Amazon S3) bucket in your AWS account. Customers can also access offline store data using a Spark runtime and perform big data processing for ML feature analysis and feature engineering use cases. Table formats provide a way to abstract data files as a table.

Scripts 74

Scripts Engineering APIs Big data 74

AWS Machine Learning

SEPTEMBER 1, 2023

These teams are as follows: Advanced analytics team (data lake and data mesh) – Data engineers are responsible for preparing and ingesting data from multiple sources, building ETL (extract, transform, and load) pipelines to curate and catalog the data, and prepare the necessary historical data for the ML use cases.

Engineering 106

Engineering Accountability Construction APIs 106

Aspect

JULY 15, 2020

These scheduling functions include: Schedule Editor, Request Viewer, Personal Account Balances, Group Allowance Account Balances, Trades, Trade Bulleting Board, Intra-day Staffing Balances and Agent Productivity.

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

AWS Machine Learning

MARCH 29, 2023

The Independent Evaluation Office (IEO) is a functionally independent office within the UNDP that supports the oversight and accountability functions of the Executive Board and management of the UNDP, UNCDF, and UNV. This API processes the documents and stores the JSON output files in Amazon S3 for postprocessing.

APIs 70

APIs Construction Metrics Technology 70

AWS Machine Learning

JULY 24, 2023

Patsnap provides a global one-stop platform for patent search, analysis, and management. In this section, we show how to build your own container, deploy your own GPT-2 model, and test with the SageMaker endpoint API. implement the model and the inference API. get_caller_identity()['Account'] region = boto3.Session().region_name

APIs 67

APIs Engineering Construction Benchmark 67

JustCall

APRIL 5, 2023

Organizations need to embrace the CSM approach to build a trustworthy relationship with customers and track their performance using customer relationship management analytics. As a part of this process, the customer success manager: Organizes welcome emails Sets up their account Resolves queries, etc.

Management 52

Management CRM Analytics Customer retention 52

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. For example, you can use the connector to extract standardized study information from protocols stored in Vault RIM and expose it downstream to medical analytics insight teams.

APIs 73

APIs Healthcare SaaS Engineering 73

AWS Machine Learning

JANUARY 26, 2024

In addition to awareness, your teams should take action to account for generative AI in governance, assurance, and compliance validation practices. You should begin by extending your existing security, assurance, compliance, and development programs to account for generative AI.

Best practices 126

Best practices Government Engineering Accountability 126

AWS Machine Learning

DECEMBER 23, 2022

As organizations incorporate machine learning (ML) and analytics into their applications, using this data can provide insights on how to create more seamless customer experiences. The Step Functions map state is used to execute these redaction jobs in parallel by calling the StartPIIEntitiesDetectionJob API. Deploy the sample solution.

APIs 84

APIs Engineering Analytics Call Center 84

JustCall

AUGUST 5, 2022

Customer Sentiment Analysis. JustCall: Post-Call Survey Analytics. Real-Time Sentiment Analysis. JustCall IQ for the Custom plan unlocks real-time sentiment analysis, which can help your agents respond mindfully to the customer or prospect. On one corner we have JustCall IQ with the following visuals: JustCall: Home Page.

call center software 52

call center software Call Center Enterprise Engineering 52

AWS Machine Learning

MARCH 13, 2023

With terabytes of data generated by the product, the security analytics team focuses on building machine learning (ML) solutions to surface critical attacks and spotlight emerging threats from noise. We use the SageMaker list-models API to identify if it’s retraining based on the model retraining version number and timestamp.

Engineering 82

Engineering APIs Metrics Management 82

Cisco - Contact Center

JANUARY 27, 2020

We’re doing a lot more than just providing our customers with an incredible AI-powered CEM platform that enables them to do a meaningful analysis of their customers’ feedback and journey experiences across their company. Cloud-Powering our On-Premises Portfolio. This is evidenced by our latest release 12.5

Contact Center 86

Contact Center contact center solutions Enterprise Cloud contact 86

JustCall

APRIL 12, 2023

Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

AWS Machine Learning

APRIL 5, 2024

Gramener’s GeoBox solution empowers users to effortlessly tap into and analyze public geospatial data through its powerful API, enabling seamless integration into existing workflows. A grid system is established with a 48-meter grid size using Mapbox’s Supermercado Python library at zoom level 19, enabling precise spatial analysis.

APIs 107

APIs Engineering Analytics Healthcare 107

AWS Machine Learning

OCTOBER 5, 2022

To assess different features and how they might influence the model, we conducted extensive feature analysis as part of the exploratory phase. The second important component of the architecture is Amazon Kinesis Data Analytics for Apache Flink. We used a mix of univariate tests and multivariate tests.

Calibration 92

Calibration Engineering Automotive Analytics 92

AWS Machine Learning

JUNE 21, 2023

The Live Call Analytics with Agent Assist (LCA) open-source solution addresses these challenges by providing features such as AI-powered agent assistance, call transcription, call summarization, and much more. An AWS account. Under Available OAuth Scopes , choose Manage user data via APIs (api). We’ve all been there.

Analytics 73

Analytics APIs CRM Contact Center 73

AskNicely

OCTOBER 1, 2018

NPS software developed with actioning customer feedback in mind have specialized analytics and reporting features. Good software will allow you to segment data stored in your CRM, Help Desk, billing and accounting systems, and imported into your customer feedback software as custom fields. Analytics, Reports, And Trends.

APIs 60

APIs Surveys Best practices CRM 60

Pointillist

SEPTEMBER 10, 2020

Take, for example, a customer desiring to move money from one account to another via their mobile phone. In contrast, organizations that use a journey-based approach can take a much more comprehensive set of behaviors into account—including inaction in a parallel Device Activation Journey.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

AWS Machine Learning

MARCH 13, 2024

Latency and cost are also critical factors that must be taken into account. The system records all audio conversations without immediate analysis. When a report is received, the workflow retrieves the related audio files and initiates the analysis process. This represents a passive approach to audio moderation.

APIs 111

APIs Engineering Advertising Management 111

AWS Machine Learning

APRIL 6, 2023

We observed during the exploratory data analysis (EDA) that as we move from micro-level sales (product level) to macro-level sales (BL level), missing values become less significant. The Boto3 API provides the create_auto_predictor function for training an auto prediction model. Comparatively, WAPE will account for these differences.

Sales 80

Sales Metrics APIs Marketing 80

AWS Machine Learning

NOVEMBER 1, 2022

According to a Forbes survey , there is widespread consensus among ML practitioners that data preparation accounts for approximately 80% of the time spent in developing a viable ML model. Additionally, we won’t be able to make an informed decision post-analysis of those insights prior to building the ML models. Overview of solution.

Engineering 92

Engineering APIs Accountability industry solution 92

JustCall

FEBRUARY 13, 2024

While it offers basic features, limitations like missing deeper integration, lack of advanced analytics, or a clunky interface can hold you back. You can get valuable insights through call-recordings, sentiment analysis for better performance of sales agents. The website would not allow my login, nor activation of a new account.

Interactive Voice Response 52

Interactive Voice Response voip CRM Coaching 52

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 104

Analytics APIs Engineering Construction 104