Global Response

JANUARY 31, 2024

But that also means that they might need support at 5:00 in the morning or 11:00 at night. Or when traveling, their 10:00 AM is your company’s 4:00 AM. It is staffed by people worldwide, in different time zones, ready to serve your employees 24/7/365 via phone or live chat. It’s all fair game.

outsourcing 62

outsourcing Technical Support Best practices Education 62

CSM Magazine

MAY 8, 2023

The process of customer data management includes gathering, storing, arranging, and analyzing customer data with the aim of comprehending their behavior, preferences, and requirements. It is crucial in helping businesses make informed decisions about their marketing, sales, and customer service strategies.

Management 52

Management Government Analytics Marketing 52

Balto

AUGUST 29, 2023

Call center compliance involves meeting certain regional and international requirements and guidelines related to security and collecting and storing sensitive customer data. Relevant compliance standards help call centers maintain a positive reputation, earn customers’ trust, ensure business continuity, and avoid fines and penalties.

Call Center 52

Call Center Interactive Voice Response Telemarketing Contact Center 52

ConvergeOne

FEBRUARY 2, 2021

This blog post was co-authored by Kathy Sobus (Senior Director, Customer Experience Strategy, ConvergeOne) and Matt Whipple (Senior Vice President, Voice Biometrics, LumenVox). Customer service is evolving swiftly, and so are customer expectations. Not a month goes by without multiple corporations being breached in some way.

Contact Center 90

Contact Center Interactive Voice Response Engineering Surveys 90

JustCall

APRIL 5, 2022

In the healthcare industry, there is no scope for compromising patients’ data. But what is HIPAA and how does a HIPAA compliant VoIP phone system help your business? As a professional in the healthcare and health insurance industry, you probably know the perils of patient data breaches. What is HIPAA Compliance?

voip 52

voip Interactive Voice Response Healthcare Transportation 52

Global Response

OCTOBER 28, 2022

To maintain compliance and avoid putting your brand at risk, organizations have to understand the ever-changing regulatory environment and monitor changes closely. You must also adapt, and any business partners you entrust with customer data have to update their protocols, training, and technologies accordingly. PCI Compliance.

Government 62

Government Education Call Center Best practices 62

CSM Magazine

OCTOBER 5, 2022

Customer service outsourcing can be a cost-effective way to manage customer-related activities. You hire a third-party vendor, such as a business process outsourcing (BPO) company, to handle your service or product orders, requests, and issues. Use these in your ecommerce business strategy.

outsourcing 52

outsourcing Customer Service Multichannel Business Process Outsourcing 52

CSM Magazine

JUNE 12, 2020

Back in the day, there were fewer ways that hackers could use personal data against people. Therefore, data privacy was not as big of a concern as it is today. Nowadays, people want to know what businesses do with their data. As a result, data privacy has become a huge concern.

Customer Care 52

Customer Care Personalization Surveys 52

Select VoiceCom Blog

MARCH 21, 2023

So, what can you do? Now is the ideal time to build robust strategies that will ensure the longevity of your business. Knowing the difference between business continuity vs business resilience can incredibly benefit your business. No one could’ve predicted the impact of the COVID-19 pandemic. What is Business Resilience?

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Government Surveys 52

Eckoh

JUNE 19, 2020

Compliance with the Payment Card Industry Data Security Standard (PCI DSS) helps companies to demonstrate they can process card payments securely and reduce card fraud. But the road to compliance can be fraught with wrong turns, unexpected risks and confusing myths. So, what hazards lie ahead and how can they best be avoided?

Interactive Voice Response 52

Interactive Voice Response Contact Center At home agents Sales 52

VocalCom

MARCH 26, 2018

Many companies strive to make their customers’ lives easier through digital engagement. While customers may enjoy faster and more personalized service, their experiences are hardly stress-free. Making purchases online comes with risks, and companies that fail to protect their customers lose trust. Improve agent training.

Self service 97

Self service Contact center software Interactive Voice Response Contact Center 97

NobelBiz

MARCH 5, 2024

Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis? How do you navigate the sea of data to extract actionable insights and make informed decisions that propel your contact center forward?

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

BlueOcean

JUNE 17, 2021

For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them with your exhaustive knowledge of your products or services. The challenging part of business continuity in the contact center is just how many variables there are.

outsourcing 71

outsourcing Contact Center Customer Care contact center workforce 71

NobelBiz

MARCH 14, 2023

Failure to comply with these rules can result in hefty fines, legal action, and reputational damage. For example, debt collection agencies must follow the Fair Debt Collection Practices Act (FDCPA) in the United States, which outlines specific guidelines for how and when they can contact consumers to collect debts.

Contact Center 52

Contact Center Scripts Call Center Government 52

CSM Magazine

FEBRUARY 16, 2023

Customers come with their own unique set of needs and expectations, and it’s up to businesses to meet or exceed those expectations as much as possible. However, there are certain pet peeves that frequently get in the way of customers’ satisfaction.

Chatbots 52

Chatbots Sales Personalization Customer Service 52

Outsource Consultants

JULY 4, 2018

It’s more important now than ever before to ensure your customers’ data is safe. An article by Matt Tumbleson discusses cyber security and the challenges companies often face when trying to protect their customers. 5 Ways for Contact Centers to Keep Customer Data Safe.

Contact Center 52

Contact Center outsourcing Call Center CRM 52

CSM Magazine

MAY 16, 2022

The shift to a hybrid working system or full-on work-from-home arrangements for customer service agents comes with a number of challenges, among them the need for added security. However, you don’t need to have a degree in cybersecurity to ensure that your digital workspaces remain secure. Use a VPN (Virtual Private Network).

Customer Service 52

Customer Service Wireless Accountability Finance 52

Babelforce

SEPTEMBER 15, 2021

Call center agents are an essential part of your customer experience and brand. But they can’t delight customers without your help. To be fully effective, agents need your support; implementing a solid call center training program will equip your team with everything they need to handle conversations effectively.

Call Center 102

Call Center Scripts Contact Center Airlines 102

JustCall

APRIL 2, 2021

In the healthcare industry, there is no scope for compromising patients' data. In order to protect the confidentiality of patients' data, they must comply with HIPAA for the transmission, storage, or handling of protected health information (PHI). Is Your VoIP Phone System HIPAA Compliant? What is HIPAA Compliance?

voip 96

voip Healthcare Interactive Voice Response CRM 96

Interactions

MARCH 6, 2020

Annotating data is hard work. Depending on the speech and natural language technology you’re developing, few innovative projects can be done with the same type of data — or even the same annotation scheme. This kind of data is hard to find, so we needed to invest in data annotation. Data security.

outsourcing 71

outsourcing Customer Care Technology Accountability 71

JivoChat

APRIL 16, 2023

But how do you compete (or even work) with the likes of the mentioned ecommerce companies above? How can you make sure your ecommerce venture succeeds? In this guide, we’ll look at some strategies you can use to succeed in your ecommerce venture. trillion U.S. dollars worldwide in 2021.

Analytics 82

Analytics Engineering Advertising Sales 82

ConvergeOne

FEBRUARY 2, 2021

This blog post was co-authored by Kathy Sobus (Senior Director, Customer Experience Strategy, ConvergeOne) and LumenVox. Customer service is evolving swiftly, and so are customer expectations. Customers and companies alike are increasingly aware of the corresponding issue of security. Time is money.

Contact Center 40

Contact Center Interactive Voice Response Engineering Surveys 40

Stratifyd

MAY 2, 2019

According to Forbes , there have been more than 300 publicly reported data breaches involving the theft of more than 100,000 personally identifiable records over the last 10 years. We can all name examples of high-profile cyberattacks, such as Yahoo!, Here are a few ways your business can get ahead of cybercriminals.

Engineering 40

Engineering Education Consulting Consulting 40

Hodusoft

APRIL 12, 2023

How Contact Center Software Help Insurance Companies in Enhancing CX? The key to success for your business doesn’t just lie within your insurance policies but also in the experience you provide to your customers. But most insurers overlook customer experience while providing services to their customers.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Engineering 52

Eckoh

JUNE 25, 2020

For many, it'll stay that way too, as some companies stick with the system. Barclays has 70,000 staff working from home and its boss Jes Staley says a big city office "may be a thing of the past", while Twitter has announced its employees can work from home "forever" if they wish. [2]. So how do we start to remedy the risks?

Contact Center 52

Contact Center Technology Personalization Surveys 52

pindrop

OCTOBER 12, 2021

Imagine that you are trying to log in to your 401k account after a long time and as luck would have it you don’t remember the password. After several minutes of a frustrating online experience, you call the customer service number but find out that there is no option to reset the password in the automated menu.

Abandon rate 52

Abandon rate Contact Center Self service Banking 52

VocalCom

JULY 2, 2018

Customer data has long been a sensitive issue. Given recent stories in the news about companies mishandling data, it’s no wonder that consumer confidence has been impacted. In addition to following new privacy laws, here are five general tips your brand should follow when handling customer data.

Management 48

Management Contact center software Government Contact Center 48

Eckoh

OCTOBER 9, 2019

Cyber Security Month aims to teach 'cyber hygiene' tips to consumers— but companies need to scrub up too, because contact centers can have dark corners where fraud festers. During Cyber Security Month, Eckoh’s big question for companies is: How clean is your contact center? It's simple, sensible stuff.

Contact Center 40

Contact Center Transportation Education Personalization 40

Quality Contact Solutions

DECEMBER 31, 1969

Let’s explore why your brand, company and reputation are tightly tied to the direct representation as an organization in the telemarketing call center you choose. Data Security Laws. Customer Experience. Brand reputation is better protected with a U.S. What would your company be without its brand? Brand Reputation.

Telemarketing 49

Telemarketing Call Center Government Healthcare 49

CSM Magazine

SEPTEMBER 15, 2020

Technology can make or break a business and retail is no different. Keeping up with the latest trends and getting the right tech support is critical in moving your company forward. Technology can be your friend or foe, depending on how you interact with it. Edge computing. Augmented reality.

Technology 52

Technology Chatbots Analytics Customer Support 52

Blueship Call Center

MAY 25, 2023

Every firm must provide real customer care across all client touchpoints if it wants to guarantee that its clients are heard, helped, and happy. Customers need efficiency, comfort, reliability, and friendliness. When people ask for your help, they anticipate that you will resolve their problems.

outsourcing 40

outsourcing Call Center Contact Center Customer Care 40

Solvvy

OCTOBER 17, 2019

Skyrocketing sales are great for your bottom line—but sometimes aren’t so sweet for your customer support team, who are suddenly deluged with inquiries about whether your products are vegan or hypoallergenic, and by the way, is the red shoe pattern more of a ruby-red or a maroon shade, and when is that order arriving again? .

outsourcing 48

outsourcing Customer Service Scripts Business Process Outsourcing 48

Spearline

OCTOBER 12, 2021

Be sure to subscribe for future episodes of the Spearline podcast and you can also listen to the podcast on Spotify , Apple Podcasts and all your favourite podcast platforms! Would you be able to tell us a little bit about yourself, your experiences in the telecoms industry and how the Revector came to be? and in Ireland.

Advertising 103

Advertising Banking Wireless Marketing 103

JivoChat

NOVEMBER 21, 2021

They have already learned how to calculate the cost of attracting one client and know what the average check is. Email marketing makes it possible to: Gather and regularly replenish a base of potential customers; Personalize communication with customers. And the owners of IT companies became more experienced and wiser.

Marketing 52

Marketing Sales outsourcing Best practices 52

CSM Magazine

MAY 11, 2018

The General Data Protection Regulation (GDPR) is a new set of rules amended to the current Data Projection Act that will soon be mandated for those businesses dealing with European consumers. While many businesses are already aligned with the specifications, it’s important to make sure your business has everything covered.

Personalization 40

Personalization Customer Service 40

Jive

JULY 27, 2018

With every headline about the latest data breach, enterprises like yours become more aware of IT security challenges. Hackers are fully prepared to exploit any weakness so they can get at your customers’ valuable data. Back in 2014, the average cost of a data breach came in at $5.85

voip 40

voip Enterprise Transportation Banking 40

Eckoh

JANUARY 22, 2019

At Eckoh we speak to hundreds of customers and suppliers in the secure payment industry. As a result, we come across a number of misbeliefs surrounding compliance to PA and PCI Data Security Standards (DSS). PCI Data Security Standard (PCI DSS). Payment Application Data Security Standard (PA DSS).

outsourcing 40

outsourcing Contact Center Accountability Technology 40