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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

Managing the positive impact of a viral moment is key to getting those new customers to come back. by Jubin Mehta (The Wise Marketer) Brands really care about customer loyalty but more often than not, the understanding and execution have to go beyond a basic loyalty program. How to Make Loyalty a New Business Line for your Brand?

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Rising Stars in the BPO Industry: The Best Outsourcing Countries

Select VoiceCom Blog

The strategy involves delegating specific non-core functions to third-party service providers, allowing in-house teams to focus on tasks intended for company growth, such as business development and crisis management. billion in revenue in 2023 and a CAGR of 3.58% between 2023 and 2028. However, there are important factors to weigh.

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Chatbot Marketing: 11 Actionable Use Cases (With Examples)

JivoChat

Today’s world of digital marketing is robust and diverse. This means marketers have all kinds of resources at their fingertips and can connect with customers and manage relationships on a variety of channels. One technology leading the way online is chatbot marketing. What is Chatbot Marketing?

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Hedera vs VeChain: Which Will Be Worth More in 2030?

CSM Magazine

Hedera Market Performance Finding a reliable exchange like Godex is imperative if you want to trade HBAR or other cryptocurrencies. Before you do that, let’s get to know the Hedera token’s market performance in the last few years. Hedera’s now worth $0.049, while its market cap is over $1.59 The market cap is around $1.46

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Revolutionizing Insurance: How Blockchain Technology is Transforming Claims Processing

CSM Magazine

Their platform aims to provide a more efficient and transparent way to manage and settle reinsurance contracts, benefiting both insurers and reinsurers. From underwriting to policy management, blockchain’s impact will be transformative. With a Compound Annual Growth Rate (CAGR) of more than 63.4%

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10 Effective Ways to Reduce Costs in Your BPO Contact Center

Hodusoft

They help manage customer interactions by serving as the initial point of contact. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. million by 2028; it is likely to record a CAGR of 7.5%

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Philippines Laws on Outsourcing: A Comprehensive Guide

Select VoiceCom Blog

In 2021, the country’s IT and Business Process Management (IT-BPM) sector generated over $29 billion in revenue. The country holds 10-15% of the global BPO market Numerous employees working in the outsourcing sector also allowed the Philippines to hold 10- 15% of the global BPO market. increase from the field’s 2020 performance.