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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

Managing the positive impact of a viral moment is key to getting those new customers to come back. My Comment: If a post goes “viral” and brings a lot of attention to a company or brand, there is an opportunity for customer acquisition. How to Make Loyalty a New Business Line for your Brand?

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Property Management Solutions: Visual Assistance Helps Homeowners And Tenants

TechSee

Table of Contents: The need for property management solutions. Visual assistance for property management maintenance. The global housing management industry is thriving and expected to grow from $15.10 billion in 2028 at a CAGR of 9.3% There are more than 300,000 property management companies in the US alone.

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The Benefits of Diversity and Recruitment

Spearline

Our goal is to have a gender balance of employees, with 40% female staff in our workforce by 2028. Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and fax services. We are making great inroads to this goal. New to Spearline?

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Rising Stars in the BPO Industry: The Best Outsourcing Countries

Select VoiceCom Blog

The strategy involves delegating specific non-core functions to third-party service providers, allowing in-house teams to focus on tasks intended for company growth, such as business development and crisis management. billion in revenue in 2023 and a CAGR of 3.58% between 2023 and 2028. However, there are important factors to weigh.

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10 Effective Ways to Reduce Costs in Your BPO Contact Center

Hodusoft

They help manage customer interactions by serving as the initial point of contact. million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. As per a report , the customer care BPO market is estimated to rise from US$22,598.82

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Hedera vs VeChain: Which Will Be Worth More in 2030?

CSM Magazine

VeChain’s initial idea was to provide a solution for supply chain management, but it expanded to offering different industries options to track various products and processes. By 2028, the token could exceed $0.10, while some even put it at $0.71 However, some warn that the value might not go over $0.11 by that time.

Finance 52
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Revolutionizing Insurance: How Blockchain Technology is Transforming Claims Processing

CSM Magazine

Their platform aims to provide a more efficient and transparent way to manage and settle reinsurance contracts, benefiting both insurers and reinsurers. From underwriting to policy management, blockchain’s impact will be transformative. With a Compound Annual Growth Rate (CAGR) of more than 63.4%