aircall
OCTOBER 13, 2022
Savvy operations managers have a nose for finding ever-smarter ways to improve operations management. Where others navigate obstacles with clunky workarounds, ops managers see an opportunity for leaner processes. First, What Is Operations Management? Ops managers can be the unsung heroes of progress. That’s a lot!
Select VoiceCom Blog
MARCH 1, 2023
With customers worldwide becoming more and more tech-savvy every year, companies are looking for ways to become more reachable, ensuring that their market sees them as dependable brands that can keep up with their demands. Besides availability, customers consider channels in deducing “good customer service.” billion by 2027.
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TechSee
MAY 4, 2021
gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Economic and logistical challenges have resulted in businesses turning to the gig economy to support and scale their customer service and sales efforts while lowering their fixed costs and in-house overhead.
Nicereply
APRIL 13, 2022
Recently, AI impact (not only in customer service) has been so high that the global AI market value might reach $267 billion by 2027. A customer support agent pitching relevant and personalized promotions at the right time impacts said promotions’ efficiency and cost. Help you solve customer problems?
Select VoiceCom Blog
NOVEMBER 29, 2023
The strategy involves delegating specific non-core functions to third-party service providers, allowing in-house teams to focus on tasks intended for company growth, such as business development and crisis management. The country has a projected gro w th of 13.47% by 2027. However, there are important factors to weigh.
TechSee
JUNE 1, 2021
What is Gig Customer Service? This gig-based economic format has spread to the customer service function – known as GigCX – where freelance customer support agents are sourced to perform on a per-task basis. gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million.
Hodusoft
JUNE 17, 2021
Customer support. This industry is expected to grow steadily in the next few years and reach a value of 496 billion USD by 2027. . Companies now view the call centers as an opportunity to provide strategic, experience-oriented customer care. Value for money. Functionality . Likelihood to recommend. billion USD in 2020.
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