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Harmonizing Humans and Artificial Intelligence in the BPO Industry

Helpware

By incorporating AI and machine learning from advanced data analytics to automated customer support, this technology is permeating every facet of the business process outsourcing (BPO)world. With the AI industry’s trajectory aiming sky-high, from $86.9

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Customer Service in the Video Gaming Industry

24-7 InTouch

“Agents prioritize the player experience, ensuring that the customer support they provide will result in an improved experience for the player.” billion by 2027, registering a CAGR of 8.94% over 2022-2027 ( Mordor Intelligence ). Customer support involves more than handling requests and technical issues.

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The Future of Call Centers: Predictions and Trends for Call Center Software

Hodusoft

The industry is projected to reach USD 496 billion by 2027. billion by 2027. percent between 2022 and 2027. The report also said that more than three-quarters of customer support and service functions will have 80 to 100 percent of the employees working from home. billion in 2020. billion in 2022 to USD 4.1

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The Gig Economy is Paving the Way for Agile Customer Service

TechSee

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Economic and logistical challenges have resulted in businesses turning to the gig economy to support and scale their customer service and sales efforts while lowering their fixed costs and in-house overhead.

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Chatbots: Empowering Customer Service Amid Turbulent Times

TeamSupport

If you’re still not convinced of the utility of chatbots, it is important to note that chatbots are expected to be the primary mode of customer communication for at least a quarter of companies by the year 2027. These are not your chatbots of the past that were difficult to navigate and left you desperate for live human support.

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How AI can benefit your customer service in 2022

Nicereply

Recently, AI impact (not only in customer service) has been so high that the global AI market value might reach $267 billion by 2027. A customer support agent pitching relevant and personalized promotions at the right time impacts said promotions’ efficiency and cost. Help you solve customer problems?

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5 Ways to Improve Operations Management While Saving Costs

aircall

Ultimately, without productivity in operations management , there’s precious little productivity in customer support and sales departments. Let’s take your sales and customer support teams as an example. It’s either “acquire customers” or “keep customers happy”. That’s a lot! What’s their goal?