5 Top Customer Service Articles For the Week of April 5, 2021
ShepHyken
APRIL 5, 2021
Each week I read a number of customer service and customer experience articles from various resources. Balancing Humanization and Digitization: 3 Key Customer Service Trends by Jordy Leiser. Customer experience in 2025: here’s where we’re heading by Chris McGugan. I’m betting against it.
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