Contact Center Trends 2024: Our Predictions
Fonolo
DECEMBER 8, 2023
For example, big data makes things like hyper-personalized customer service possible, but it also puts enormous stress on data security. Our 2024 trends document covers it all. In 2024, we think they will get a major glow-up as companies embrace a much more intelligent version of chatbots. Both are hot-button topics this year.
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