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6 Incredibly Important Learnings from 2023 Critical to Apply in 2024

Beyond Philosophy

Each of us has three things we learned in the past year that we think can help all of us moving forward into 2024. Sometimes what we learned was personal, but it has implications for the business world. In this episode, we look back at what we learned in 2023 and how it can help us in 2024. Please tell us how we are doing!

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Top 5 Customer Service & CX Articles for Week of March 18, 2024

ShepHyken

2024 MarTech Predictions for a Better Customer Experience by MTC News Desk (MarTech Cube) Innovation is indeed the core of achievements, and 2024 became the symbol of the leap towards the discovery route, discovering the possibilities of the future of customer experience. The next step is loyal repeat business.

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Top 5 Customer Service & CX Articles for Week of March 25, 2024

ShepHyken

How to Leverage AI for a Better Customer Experience by Hasan Saleem (FastCompany) The intersection of AI and customer experience has paved the way for innovative, efficient, and personalized interactions between businesses and consumers. A link to Newsweek’s 2024 list of America’s Best Loyalty Programs is included.

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Top 5 Customer Service & CX Articles for Week of January 8, 2024

ShepHyken

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. Here are my top five picks from last week.

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Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

By enhancing efficiency and personalization while elevating customer satisfaction and loyalty, conversational AI serves as a powerful catalyst propelling a CX revolution like never before! 🗓 Thursday, January 11th, 2024 at 9:30am PST, 12:30pm EST, 5:30pm GMT Don't miss this exclusive event!

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Unlocking Success in 2024 With These 6 Essential Learnings From 2023

Beyond Philosophy

So, without further ado, here are the six learnings from 2023 that I hope help you as we head into 2024, starting with: Learning #1: Accomplishments in your personal and professional life require preparation and luck. Sometimes, you think no one would do anything for another person if they didn’t have something to gain from it.

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Top 5 Customer Service & CX Articles for Week of January 22, 2024

ShepHyken

My Comment: We open this week’s Top Five roundup with four experts from Gartner who share their thoughts about the top three customer service and support trends for 2024. In addition, there is information on convenience, personalization, and much more. Here are my top five picks from last week.