Guest Post: Stronger Through Adversity | Leadership Lessons on Convenience, Customer Experience, and Legacy
ShepHyken
DECEMBER 18, 2020
H e talks about how the COVID-19 pandemic changed the customer experience and how business leaders responded. As I rang in the new year, I imagined I would spend a lot of time helping my clients drive customer loyalty and referrals. Little did I know how prophetic Shep’s words would be for 2020. Michelli , Ph.D.,
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