AWS Machine Learning

APRIL 6, 2023

Next, we called the create_dataset function from the Boto3 API to create a dataset with attributes such as Domain, DatasetType, DatasetName, DatasetFrequency, and Schema. The Boto3 API provides the create_auto_predictor function for training an auto prediction model. Comparatively, WAPE will account for these differences.

Sales 79

Sales Metrics APIs Marketing 79

AWS Machine Learning

NOVEMBER 27, 2023

According to IDC , unstructured data accounts for over 80% of all business data today. According to a 2019 survey by Deloitte , only 18% of businesses reported being able to take advantage of unstructured data. Let’s invoke the Amazon OpenSearch API to search relevant documents for the generated vector embeddings.

Engineering 74

Engineering APIs Big data Accountability 74

Serenova

JUNE 24, 2020

The use of omnichannel contact centers has increased from 8% in 2016 to 31% in 2019, according to Nemertes Research’s 2019-20 Intelligent Customer Engagement research study of 518 organizations. As people shift from social media to chat to a live agent, their complete histories and account details go with them.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Serenova

JUNE 24, 2020

The use of omnichannel contact centers has increased from 8% in 2016 to 31% in 2019, according to Nemertes Research’s 2019-20 Intelligent Customer Engagement research study of 518 organizations. As people shift from social media to chat to a live agent, their complete histories and account details go with them.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Help Scout

APRIL 8, 2019

If you don’t see them in your account yet, hang tight — we’ll get them turned on for you soon! As long as your account is connected with administrator privileges in JIRA, this should work out of the box. Reminder: We’re retiring Mailbox API 1.0 on June 6th, 2019. Reminder: We’re retiring Mailbox API 1.0

APIs 40

APIs Wait times CRM Accountability 40

iCiDIGITAL

NOVEMBER 12, 2018

The four features we are looking forward to the most are Progressive Web Apps, GraphQL, Async API, and Two-Factor Authentication. Apollo for efficient API interactions. GraphQL is a query API language used for PWA storefronts to transfer data efficiently. Gone are the “old school ways” of REST API, as Albin describes it.

APIs 40

APIs B2C Engineering CRM 40

Babelforce

OCTOBER 2, 2020

In this post: Acquisition and loyalty Debt Recovery The Cloud Automation API Integration / Development Customer Service / CX General Call Center Statistics. An embarrassing 75% of a typical manual (agent-facing) support call is spent searching for client account information. API Integration and Development.

Contact Center 52

Contact Center APIs Call Center Wait times 52

AWS Machine Learning

JUNE 9, 2022

Recently, we also announced the launch of easy-to-use JumpStart APIs as an extension of the SageMaker Python SDK, allowing you to programmatically deploy and fine-tune a vast selection of JumpStart-supported pre-trained models on your own datasets. The TensorFlow Team , 2019. The dataset has been downloaded from TensorFlow. References.

Scripts 67

Scripts APIs Enterprise Accountability 67

JustCall

MARCH 31, 2021

Taking feedback and customer pain points into account, our team works to develop new features and updates each month. Here, not only the recording but the call transcription is available directly in your Hubspot account. Here, you can easily set up automation and contacts will be automatically fetched via APIs.

call center software 52

call center software APIs Call Center Coaching 52

AWS Machine Learning

FEBRUARY 19, 2024

For example, a chatbot could suggest products that match a shopper’s preferences and past purchases, explain details in language adapted to the user’s level of expertise, or provide account support by accessing the customer’s specific records. It also supports source attribution and short-term memory needed for RAG applications. Choose Next.

Chatbots 99

Chatbots APIs Engineering Enterprise 99

Cisco - Contact Center

JANUARY 27, 2020

It’s feature-rich, includes APIs for integration with 3rd party applications, and has a full complement of advanced applications available as cloud services. Unlike previous HCS offerings, a basic account can be provisioned in hours, not months, and many of its features enjoy continuous and seamless upgrades.

Contact Center 89

Contact Center contact center solutions Enterprise Cloud contact 89

Whitepages Pro

MARCH 22, 2019

We just passed an important milestone toward making that level of information both more robust and more secure: on March 14th, 2019, businesses covered by the EU’s Second Payment Services Directive (PSD2) were supposed to have APIs and specifications in place for testing.

Banking 40

Banking APIs Accountability 40

ChurnZero

OCTOBER 30, 2020

One of the big challenges we see is that the initial users are happy but six months later some person comes on the account. Earlier this year, when Abel looked back at G2’s report of the fastest growing products from 2019, he realized just how predictive the scoring was for future investment and success.

SaaS 93

SaaS Chief Customer Officer Sales Metrics 93

Serenova

JUNE 24, 2020

The use of omnichannel contact centers has increased from 8% in 2016 to 31% in 2019, according to Nemertes Research’s 2019-20 Intelligent Customer Engagement research study of 518 organizations. As people shift from social media to chat to a live agent, their complete histories and account details go with them.

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

Totango

AUGUST 12, 2019

Users can now view SuccessBLOC scorecard metrics for all accounts and their personal portfolio. API Management of Totango System Users Admins can now manage Totango system users via API integration. This will give you the ability to add and remove Totango system users and update their information via API. Learn More.

APIs 9

APIs Metrics Accountability Feedback 9

JustCall

SEPTEMBER 15, 2019

Banking institutions: You can create a bot to auto reply for number of queries like what is my account balance, what is my credit card due amount and date, what are my last 5 transactions etc. Account Details 2. Account Balance 3. Schedule Free Demo Now or Create JustCall Account. Type of Replies this SMS Bot can do.

Customer Support 59

Customer Support Banking Real estate Accountability 59

AWS Machine Learning

APRIL 29, 2024

This often means the method of using a third-party LLM API won’t do for security, control, and scale reasons. It provides an approachable, robust Python API for the full infrastructure stack of ML/AI, from data and compute to workflows and observability. The following figure illustrates this workflow.

APIs 97

APIs Engineering Scripts Management 97

AWS Machine Learning

APRIL 19, 2024

In this post, we use an OSI pipeline API to deliver data to the OpenSearch Serverless vector store. The embeddings are ingested into an OSI pipeline using an API call. If you have created the solution for Part 1 in the same AWS account, be sure to delete that before creating this stack. billion) parameters. billion parameters.

APIs 95

APIs Enterprise Healthcare Accountability 95

SmartKarrot

APRIL 13, 2020

Source: Byteant , December 2019. This is achieved with the assistance of third-party APIs. Hence, APIs are ubiquitously used for most SaaS businesses. 5000 Rank in 2019 in the security industry. In 2019, Intercom was reported to generate $50 Million annual recurring revenue. billion valuation in 2019.

SaaS 19

SaaS Engineering APIs Analytics 19

AWS Machine Learning

SEPTEMBER 14, 2023

“Data locked away in text, audio, social media, and other unstructured sources can be a competitive advantage for firms that figure out how to use it“ Only 18% of organizations in a 2019 survey by Deloitte reported being able to take advantage of unstructured data. The majority of data, between 80% and 90%, is unstructured data.

APIs 95

APIs Government Accountability Engineering 95

AWS Machine Learning

OCTOBER 11, 2022

It provides APIs powered by ML to extract key phrases, entities, sentiment analysis, and more. You also need an AWS account and the ability to create AWS resources. For this demo, you should have the following prerequisites: An AWS account. If you’re running this solution in us-east-2, the format of this REST API is [link].execute-api.us-east-2.amazonaws.com/prod/invokecomprehendV1.

APIs 73

APIs Enterprise Engineering Accountability 73

Fonolo

FEBRUARY 13, 2019

By the way, don’t forget to check out the report we just released: On the Horizon: Customer Service Trends in 2019. Having to restate account information already given.” That interest in open platforms and APIs lines up with the growth of Amazon’s AWS Connect offering and Twilio’s Flex offering. Who wrote it: Contact Babel.

Contact Center 57

Contact Center Call Center APIs Technology 57

Guru

MAY 12, 2020

Sara Davatelis and her team at SailPoint spent most of 2019 modernizing their tech stack. Launching Slack and Zoom in early 2019, they knew they needed to tie their tool stack together with a knowledge management solution—but not just any old silo. Guru’s API. Guru’s API takes “living where you work” to the next level.

APIs 66

APIs Accountability Personalization Coaching 66

AWS Machine Learning

DECEMBER 29, 2022

This is why we launched Amazon Textract in 2019 to help you automate your tedious document processing workflows powered by AI. The Analyze Lending feature in Amazon Textract is a managed API that helps you automate mortgage document processing to drive business efficiency, reduce costs, and scale quickly.

APIs 87

APIs Banking Real estate Healthcare 87

Branch Mesenger

JANUARY 24, 2019

Here’s six trends in customer service that will be influencing business in 2019: Consumers Will Tap New Channels For Help. In 2019, there’s going to be changes to the trends in the software that we use to help make business run more smoothly and efficiently. Today, there’s hundreds of ways for consumers to reach out for help.

Customer Service 48

Customer Service Chatbots CRM APIs 48

AWS Machine Learning

MARCH 28, 2024

medium instance to demonstrate deploying LLMs via SageMaker JumpStart, which can be accessed through a SageMaker-generated API endpoint. Before you get started with the solution, create an AWS account. This identity is called the AWS account root user. We use an ml.t3.medium

Telecommunications 112

Telecommunications Healthcare Transportation Accountability 112

Nexmo

DECEMBER 30, 2019

Visual Studio 2019 version 16.3 A Nexmo account Sign up here. An Azure Account. This GET request is going to construct an NCCO with a single connect action which will instruct the Voice API to open a WebSocket to your server and push the audio stream back over that socket. Prerequisites. or higher.

APIs 118

APIs Engineering Construction Accountability 118

Nexmo

OCTOBER 27, 2020

You’ll need a Vonage API Account. Please take note of your accounts API Key, API Secret, and the number that comes with it. I will be using Visual Studio 2019 for this demo. For now, we will add an empty API controller called VoiceController to our Controllers folder. Prerequisites.

APIs 118

APIs Engineering Accountability voip 118

Netomi

SEPTEMBER 20, 2021

Once you have an account, it’s as simple as CC x.ai CSML helps developers build and deploy chatbots easily with its expressive syntax and its capacity to connect to any third party API. Self-service APIs to help you create, manage, test and publish custom skills. on an email. Key features: . Meeting Scheduler. Meeting Tracker.

Chatbots 126

Chatbots APIs Surveys Analytics 126

AWS Machine Learning

FEBRUARY 5, 2024

According to health organizations such as the Centers for Disease Control and Prevention ( CDC ) and the World Health Organization ( WHO ), a spillover event at a wet market in Wuhan, China most likely caused the coronavirus disease 2019 (COVID-19). This data serves as a fundamental pillar in the analytics framework.

Healthcare 83

Healthcare Engineering Analytics APIs 83

AWS Machine Learning

SEPTEMBER 9, 2022

Access to AWS services from Katib and from pipeline pods using the AWS IAM Roles for Service Accounts (IRSA) integration with Kubeflow Profiles. Each tenant in Kubeflow has a unique pre-created service account which we bind to an IAM role created specifically to fulfill the tenant access requirements. We’re currently on 1.4.1,

Engineering 76

Engineering Healthcare APIs Scripts 76

AWS Machine Learning

JUNE 28, 2022

To try out the solution in your own account, make sure that you have the following in place: An AWS account to use this solution. If you don’t have an account, you can sign up for one. The solution outlined in this post is part of Amazon SageMaker JumpStart. Launch the solution. Data preparation and visualization. and Graff, C.

Metrics 77

Metrics Healthcare Accountability Transportation 77

Avaya

AUGUST 15, 2016

billion by 2019 (PwC Sports Outlook Study). This is an average and doesn’t factor into account playoffs, specialty games (like All-Star), minor leagues, or other in-venue events. We’re not even accounting for actual spend. The professional sports industry in North America is projected to reach $73.5

APIs 41

APIs Accountability Personalization Analytics 41

Comm100

NOVEMBER 23, 2020

The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API.” Zendesk’s social capabilities, for example, came through the acquisition of Smooch in 2019.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

C Space

MAY 18, 2020

Giphy’s tools are already integrated with many Facebook competitors, including Twitter, Snapchat, Slack, Reddit, TikTok and Bumble , and both companies have said that Giphy’s outside partners will continue to have the same access to its library and API. The decline won’t necessarily be too costly for the music business, though.

Entertainment 52

Entertainment Advertising APIs Calibration 52

AWS Machine Learning

NOVEMBER 30, 2023

With Amazon Bedrock, customers are only ever one API call away from a new model. Customers like Nasdaq are seeing great results using Titan Text Embeddings to enhance capabilities for Nasdaq IR Insight to generate insights from 9,000+ global companies’ documents for sustainability, legal, and accounting teams.

APIs 126

APIs Enterprise Best practices Technology 126

Smooch

MARCH 14, 2019

We can’t forget that convenience and speed are the key value drivers of conversational commerce,” Fleiss says, in Smooch’s State of Messaging 2019 report. In 2019 we expect customers to start searching for brands over messaging first, before looking up their website for customer support,” he says. They also deliver.

Chatbots 40

Chatbots APIs Airlines Enterprise 40