Comm100

NOVEMBER 21, 2023

When the 2016 US elections came around, social media was weaponized to sway the elections. After US Senate scrutiny, a few policy changes, and a series of hefty fines, Meta added more restrictions and amended its advertiser and API policies.

Government 89

Government Chatbots Education Finance 89

NICE inContact

FEBRUARY 29, 2016

They chose inContact over competing cloud providers because we have the most unified solution; we have superior end-to-end reporting and flexibility in the cloud; we have a superior value adding ecosystem built on our APIs with over 200 available for developers; and we do all of this globally.

APIs 49

APIs Healthcare Contact Center Enterprise 49

AWS Machine Learning

MARCH 28, 2024

News CommonCrawl is a dataset released by CommonCrawl in 2016. You can scrape the filings from EDGAR directly, or use APIs in Amazon SageMaker with a few lines of code, for any period of time and for a large number of tickers (i.e., News CommonCrawl SEC Filing Coverage 2016-2022 1993-2022 Size 25.8 the SEC assigned identifier).

Finance 95

Finance Metrics Banking Engineering 95

Whitepages Pro

MAY 24, 2016

While we already let you in on the four reasons why we’re so excited for Signal 2016 , we couldn’t help but let you in on one other big announcement. Today, Twilio announced that they have launched a new Marketplace where developers and businesses can easily access partner technologies that have been pre-integrated with the Twilio API.

APIs 40

APIs Enterprise Analytics Accountability 40

Fonolo

FEBRUARY 20, 2018

They strongly connected the company’s identity with APIs. This formerly geeky term has become much more common, and now even mainstream publications like Forbes talk about the “ API Economy ”. One of them said, “Our software has a full API”, the Twilio guy responded, “Lots of products have APIs, our product is an API”.

Call Center 57

Call Center APIs Average Handle Time Marketing 57

Natalie Petouhof

APRIL 13, 2016

Tweet F8 2016 kicked, with a packed house of more than 2,600 people and hundreds of thousands of people watching via Facebook Live. F8 2016 continues tomorrow, with more details on our 10 year roadmap to connect everyone and to give people new ways to share using artificial intelligence and virtual reality.

APIs 40

APIs Accountability Analytics Technology 40

NICE inContact

JANUARY 24, 2018

IBM Watson, first brought to attention when it played Jeopardy against human champions, announced the Watson API in 2013 to allow other software developers to use Watson AI. Similarly, the Salesforce Einstein AI platform was initially announced in 2016. Customer-facing AI is evolving rapidly and often industry or use case specific.

Customer Care 74

Customer Care Cloud contact APIs Contact Center 74

Fonolo

JUNE 7, 2018

NICE made a major move in the call center space in 2016 by buying InContact. CEO Craig Walker said TalkIQ was attractive because “…many [other] startups in [this] category, for voice capabilities were simply repackaging Google’s speech API…” It’s true that most companies are using 3rd party ASR, though it’s usually Nuance’s (e.g.

Call Center 79

Call Center Analytics APIs SaaS 79

AWS Machine Learning

SEPTEMBER 23, 2022

The neural forecasters can be bundled as a single ensemble model, or incorporated individually into Bosch’s model universe, and accessed easily via REST API endpoints. The deployed solution provides individual time series forecasts through a REST API using Amazon API Gateway , by returning the results in predefined JSON format.

APIs 82

APIs Metrics Automotive Engineering 82

DMG Consulting

MARCH 8, 2019

at the end of 2016 (July 2017). The new paradigm of “platform as a service” means that customized solutions can be created and deployed quickly; application programming interfaces (APIs) are being used to build out functional capabilities rapidly and easily. Assuming an average cost per seat of $125/month, this is already a $4.1

Contact Center 72

Contact Center Marketing SaaS Virtual Agent 72

Fonolo

JANUARY 16, 2018

of total seats in 2016, so we still have a long way to go. Cisco flirted with the top spot in Q4 of 2015, and then took a solid lead starting in Q4 of 2016. According to DMG cloud-based contact centers accounted for only 11.4% Cisco vs. Avaya. Avaya held the title of largest contact center market share for a long time.

Call Center 67

Call Center Contact Center Airlines APIs 67

Noble Systems

JUNE 27, 2019

Back in 2016, Gartner predicted that with the help of AI and ML, 85% of customer and company relationships will be able to be maintained without human interaction by 2020. Robust APIs for integration. Although it may not happen next year, technology is moving in that direction.

Cloud contact 57

Cloud contact Contact Center Interactive Voice Response Self service 57

Serenova

JUNE 24, 2020

The use of omnichannel contact centers has increased from 8% in 2016 to 31% in 2019, according to Nemertes Research’s 2019-20 Intelligent Customer Engagement research study of 518 organizations. You can also build your own custom integrations using our APIs. Constant Information Gathering Along the Customer Journey.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

REVE Systems

JULY 12, 2017

But understanding the demand of calling features, on April 2016 WhatsApp launched audio and video calling features to compete with the current market. Though “calling” features were nothing new on 2016, but to go with the trend can you imagine how people grabbed the new “calling” feature of WhatsApp? Sticker connection API.

Marketing 73

Marketing APIs voip Enterprise 73

AWS Machine Learning

APRIL 16, 2024

AWSTemplateFormatVersion: "2010-09-09" Transform: AWS::Serverless-2016-10-31 Description: CloudFormation template for book hotel bot. Similarly, you can use a Lambda function for fulfillment as well, for example writing data to databases or calling APIs save the collected information. Resources: # 1.

Management 83

Management Construction APIs Chatbots 83

Serenova

JUNE 24, 2020

The use of omnichannel contact centers has increased from 8% in 2016 to 31% in 2019, according to Nemertes Research’s 2019-20 Intelligent Customer Engagement research study of 518 organizations. You can also build your own custom integrations using our APIs. Constant Information Gathering Along the Customer Journey.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Fonolo

JANUARY 9, 2018

Three of the four “challengers” in the chart are built on top of the Twilio API. In 2016, Avaya announced a partnership with Google on this front, but it’s not clear how productive that was.). This is reminiscent of the “red vs. blue” conflict when Avaya bought Nortel’s call center business. Who is Twilio-Powered?

Call Center 65

Call Center Multichannel APIs Contact Center 65

RichCall

SEPTEMBER 13, 2017

Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. However, in 2016 Forrester has already reported that. That is why contact centers must begin to migrate portions of their technology to the cloud or to solutions that can be integrated with the new generation of cloud based APIs.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Lumoa

JUNE 23, 2021

Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale. Here, we will look at the trends that look set to shape the future of CCaaS in the coming years.

Cloud contact 83

Cloud contact Interactive Voice Response Contact Center Chatbots 83

Eptica

JULY 22, 2016

Date: Friday, July 22, 2016 6 ways to transform social customer service. Published on: July 22, 2016. Use a system that has open APIs which mean it can communicate with other business systems, such as CRM. The openness and simplicity of social media is therefore both a challenge and an opportunity for companies.

Multichannel 50

Multichannel Customer Service B2C CRM 50

Eptica

JULY 1, 2016

Date: Friday, July 1, 2016 Building a Customer Engagement Hub. Published on: July 01, 2016. Look for solutions that have open APIs to make integration simpler, along with workflow that can run across multiple channels and departments. Develop an integration strategy Bringing different systems together requires integration.

Multichannel 50

Multichannel Contact Center APIs Enterprise 50

CSM Magazine

JULY 28, 2015

Designing mobile hooks, leveraging new APIs to enhance the existing call flow and creating omni-channel content delivery is outside the scope of most call center operations. new jobs in the IT / BPO sector by 2016. However as we move into 2016, the consumer is demanding smarter services from legacy call center IVR and live operators.

Call Center 45

Call Center Customer Service Call flow Abandon rate 45

Stratifyd

APRIL 8, 2019

She will have the opportunity to work with API requirements and assist with coding minimal viable solutions for various projects. TV, pop culture, and social media gave me a better idea of daily life, and I knew that I wanted to experience it for myself.”. My parents played a large role in deciding what I studied in undergrad,” Hu said. “I

Finance 40

Finance Education APIs Engineering 40

Talkdesk

OCTOBER 5, 2016

As popular messenger apps such as WhatsApp, Facebook Messenger, Slack, Kik and WeChat open their technology APIs to developers who can create automatic bot apps, some of the world’s biggest brands such as Nike and Uber are beginning to integrate their services with messenger bots. Customer Service & Chatbots. adults ages 18 and older.

Call Center 61

Call Center Chatbots Surveys APIs 61

Fonolo

FEBRUARY 13, 2019

. “Integrating disparate applications into a coherent contact center technology architecture remains the number one challenge … [exacerbated by] … chronic shortage of IT and telecom resources … elevating the appeal of single vendor solutions as well as leveraging open platforms and APIs.”. of in 2016; 26.4%

Contact Center 57

Contact Center Call Center APIs Technology 57

Smooch

MARCH 14, 2019

Coined by Chris Messina in 2016, the term “ conversational commerce ” has been used to refer to everything from customer service chatbots to buying stuff with the help of voice assistants , to communicating with businesses via messaging apps. That’s why the major messaging players are now making their APIs available to enterprises.

Chatbots 40

Chatbots APIs Airlines Enterprise 40

Avaya

AUGUST 15, 2016

Take the top 4 professional sports leagues in North America: NFL, NBA, NHL, and MLB (Statista 2016). Team/League/Event APIs: Gathers key data on statistics, scores, and figures from leagues, organizations and events. But how do sports clubs and stadium operators ensure that they’re getting their piece of the industry pie?

APIs 41

APIs Accountability Personalization Analytics 41

Quiq

AUGUST 17, 2021

Facebook’s Messenger service was opened up to businesses in 2016 and, since then, it has surged in growth and adoption. Most recently, Facebook extended its Messenger’s API to support automated business messaging on Instagram, further extending its reach into one of today’s most popular social networks.

Customer Service 52

Customer Service Customer Support Self service APIs 52

Natalie Petouhof

FEBRUARY 24, 2016

Infosys received the Global Corporate Venturing Rising Stars Awards 2016. Nova provides image generation capabilities (platform and toolset) as a service, APIs to allow customers to create film-quality 3D assets, video and static advertising imagery enabling the delivery of highly personalized and interactive videos to customers.

Government 40

Government Consulting Consulting Analytics 40

Serenova

JUNE 24, 2020

The use of omnichannel contact centers has increased from 8% in 2016 to 31% in 2019, according to Nemertes Research’s 2019-20 Intelligent Customer Engagement research study of 518 organizations. You can also build your own custom integrations using our APIs. Constant Information Gathering Along the Customer Journey.

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

AWS Machine Learning

NOVEMBER 9, 2023

This benefits enterprise software development and helps overcome the following challenges: Sparse documentation or information for internal libraries and APIs that forces developers to spend time examining previously written code to replicate usage. Inadvertent use of deprecated code and APIs by developers.

APIs 82

APIs Enterprise Metrics Engineering 82

Jon Arnold

JANUARY 21, 2019

Census Bureau statistics (as of December 2018), in 2016 there was just shy of 6 million firms, with total employment of 126.8 They have embraced the API model for driving innovation, bringing programmability to their offering, and now offer over 50 customizable features and integrations. So, is this a small market or a big market?

voip 67

voip Marketing APIs Upselling 67

Avaya

JUNE 28, 2016

Let’s start with a few figures that explicitly demonstrate the unparalleled scale and diversity of devices to the Internet of Things: Number of connected devices worldwide in 2016: 5 billion. Projected number of connected devices in 2020: 50-75 billion. Expected economic impact of IoT by 2025: $10-12 trillion.

Healthcare 51

Healthcare Construction APIs Engineering 51

Jon Arnold

OCTOBER 3, 2017

hours per day in 2016. Those worlds are coming together, but at present, their messaging APIs are generic, and don’t integrate specifically with their contact center platforms, or anyone else’s for that matter. To illustrate, this slide from Mary Meeker’s latest Kleiner Perkins Internet Trends report provides two important takeaways.

Marketing 40

Marketing Contact Center APIs Enterprise 40

AWS Machine Learning

NOVEMBER 22, 2023

Amazon Bedrock is a fully managed service that offers an easy-to-use API for accessing foundation models for text, image, and embedding. Amazon Location offers an API for maps, places, and routing with data provided by trusted third parties such as Esri, HERE, Grab, and OpenStreetMap. aws:/root/.aws

APIs 92

APIs Scripts Engineering Accountability 92

Talkdesk

MAY 1, 2019

“Talkdesk’s modern, API-enabled platform seamlessly integrates with our existing systems and offers easy flexibility to leverage new functionality, as it becomes available, and deliver better customer experiences to our clients.” ” – Tom Darling, Group Systems Manager, David Phillips.

Customer Experience 8

Customer Experience APIs Interactive Voice Response Sales 8

AWS Machine Learning

NOVEMBER 21, 2023

The LAYOUT feature of AnalyzeDocument API can now detect up to ten different layout elements in a document’s page. It is important to note that layout elements appear in the correct reading order in the API response as the reading order in the document, which makes it easy to construct the layout text from the API’s JSON response.

APIs 85

APIs Construction Metrics Education 85