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Knowledge Bases for Amazon Bedrock now supports metadata filtering to improve retrieval accuracy

AWS Machine Learning

The following is an example of the metadata file content: { "metadataAttributes" : { "tag" : "project EVE", "year" : 2016, "team": "ninjas" } } The metadata filtering feature of Knowledge Bases for Amazon Bedrock is available in AWS Regions US East (N. If you want to follow along in your own AWS account, download the file.

APIs 107
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Multilingual customer support translation made easy on Salesforce Service Cloud using Amazon Translate

AWS Machine Learning

AWS and Salesforce have been in a strategic partnership since 2016, and are working together to innovate on behalf of customers. Amazon API Gateway with AWS Lambda integration that converts the input text to the target language using the Amazon Translate SDK. This solution has the following prerequisites: An AWS account.

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Using CSAT Scores in Bonus Structure and Review Discussions at Argeweb

Nicereply

NPS and CSAT have been an important performance indicator for Argeweb since 2016, but the tools they have used in the past were developed and maintained by their own development team. Argeweb created a test account with the top 5 SaaS suppliers and began testing their capabilities.

APIs 99
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Efficient continual pre-training LLMs for financial domains

AWS Machine Learning

News CommonCrawl is a dataset released by CommonCrawl in 2016. You can scrape the filings from EDGAR directly, or use APIs in Amazon SageMaker with a few lines of code, for any period of time and for a large number of tickers (i.e., News CommonCrawl SEC Filing Coverage 2016-2022 1993-2022 Size 25.8 the SEC assigned identifier).

Finance 99
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F8: News From the Conference

Natalie Petouhof

Tweet F8 2016 kicked, with a packed house of more than 2,600 people and hundreds of thousands of people watching via Facebook Live. F8 2016 continues tomorrow, with more details on our 10 year roadmap to connect everyone and to give people new ways to share using artificial intelligence and virtual reality.

APIs 40
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The Omnichannel Contact Center: A Guide for 2020 (with Actionable Tips)

Serenova

The use of omnichannel contact centers has increased from 8% in 2016 to 31% in 2019, according to Nemertes Research’s 2019-20 Intelligent Customer Engagement research study of 518 organizations. As people shift from social media to chat to a live agent, their complete histories and account details go with them.

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The Omnichannel Contact Center: A Guide for 2020 (with Actionable Tips)

Serenova

The use of omnichannel contact centers has increased from 8% in 2016 to 31% in 2019, according to Nemertes Research’s 2019-20 Intelligent Customer Engagement research study of 518 organizations. As people shift from social media to chat to a live agent, their complete histories and account details go with them.