ProProfs Blog

APRIL 5, 2019

In its data-driven marketing survey in 2015, Gartner reported that companies would migrate towards making their decisions based on quantitative data. All of this is done using appropriate data: sales figures, customer profiles, and churn rates. The result of this surge in the value of data? The “why?”

Surveys 122

Surveys Upselling Employee engagement Sales 122

Vcaretec

JUNE 6, 2022

Countless studies have shown that ensuring your customers have a great buying experience leads directly to larger purchases and repeat sales. Deep product knowledge also boosts top-line revenue through appropriate cross-sell and upsell offers during the customer care interaction.

Customer Care 97

Customer Care Technical Support Upselling Analytics 97

Inbenta

JULY 29, 2021

Upgrades or upselling management. Chatbots can be used as a sales upselling tool to suggest additional services, upgrades and offer upsell promotions to travelers who have already booked a flight. Conversational check-ins.

Airlines 88

Airlines Chatbots Upselling Self service 88

Education Services Group

SEPTEMBER 19, 2022

Things like figuring out the best CSM compensation model to match your goals and getting Sales to work with you can be intimidating, but your teams are depending on you. upsell, and cross-sell. You can do it! Taking charge of expansion means owning direct revenue responsibilities like lead generation (all hail the CS Qualified Lead!)

Upselling 52

Upselling Sales Marketing Technology 52

Eptica

DECEMBER 4, 2015

Date: Friday, December 4, 2015 Happy Holidays? Published on: December 04, 2015. Customers are not happy with service levels 35% of American consumers were dissatisfied with the experience they received online during November 2015. How good is retail customer service? part of the research. There were three key points: 1.

Multichannel 49

Multichannel Customer Service Upselling Contact Center 49

Comm100

NOVEMBER 2, 2020

Instead of letting prospects bounce off a landing page before asking that one important question on their mind, your AI customer service bot can step in and provide instant answers, book an appointment with your sales team, or help customers make a payment right there and then. Post-sale, your chatbot can be a 24/7 customer success manager.

Chatbots 59

Chatbots Customer Service Banking Healthcare 59

SmartKarrot

JUNE 12, 2020

At the 2015 conference, Jason Lemkin famously said that “Customer Success is where 90% of the revenue is.” the initial sales are received. Renewals, upsells, and cross-sells will help with customer success, which is why they will continue providing you with more revenue. How a CSM Sales Quota Differs? .

Sales 10

Sales Upselling Metrics Accountability 10

Amity

FEBRUARY 24, 2016

• The Link Between Customer Success, Retention, and Upsells. Satisfied customers will have a positive impact on your bottom line because creating brand advocates leads to renewals and upsell opportunities. Expanding revenue from existing customers leads us to the topic of upsells.

Upselling 48

Upselling SaaS Best practices Customer retention 48

Solvvy

JULY 5, 2018

They became a public company in 2015, and they’ve continued to grow. Instead of traditional sales staff, they’ve sold enterprise-grade software primarily through a self-serve model. Using Automation to Increase Revenue and Sales Efficiency. In a single quarter in 2017, the company added more than 4,000 new customers.

Self service 48

Self service Virtual Agent Sales Enterprise 48

Avaya

DECEMBER 1, 2016

According to the Wall Street Journal, 2016 Thanksgiving and Black Friday sales have already accounted for more than $3 Billion in “desktop spending”—aka, e-commerce. While many of these purchases are simply one click and a check off of gift lists, the customer probably made several decisions well before the submit-order button was activated.

Customer Experience 57

Customer Experience Multichannel Interactive Voice Response Contact Center 57

C Space

AUGUST 15, 2018

She’d been looking to buy a new car and wanted to avoid the local dealership because she doesn’t “trust the sales people in showrooms.” Instead she went online and found a used hatchback that she liked; it was for sale by the owner, not a dealer. And, why doesn’t she trust the sales people in the showrooms?

Automotive 40

Automotive Advertising Sales Accountability 40

ChurnZero

FEBRUARY 4, 2022

What synergy really means is additional money from cross-sells and upsells as a result of integrating two companies,” says Kristen. Performance issues might include ongoing problems with customer churn , product fit, or new competitors – all of which also affect new sales. Kristen founded The Success League in 2015.

Metrics 98

Metrics Consulting Consulting Best practices 98

CustomerSuccessBox

JUNE 15, 2020

Not a single person in 2015 answered “Where do you see yourself in 5 years” correctly. Puneet added that in the subscription economy the company is not only dependent on new sales but MRR is equally important, if not more. How do CSMs meet their upsell and renewal quota?

SaaS 64

SaaS Customer advocacy Construction Metrics 64

CSM Magazine

NOVEMBER 7, 2018

trillion in global sales and is expected to hit $4.5 Agents are trained to deal efficiently with calls, help customers navigate the website, assist them with form filling and check out, and to upsell products that the customer would have missed without the agent’s guidance. It’s November. trillion by 2021.

SaaS 40

SaaS Upselling Chatbots Technology 40

Lumoa

JULY 10, 2018

Bain & Company’s analysis in 2015 showed that customer experience leaders grow revenues 4% – 8% above their market. If you invest 100k€ to retrain your sales people and get 5-point NPS increase as a result, what then? The CX laggards achieved just 3% growth during the same period. Was it worth it? To do this, build hypotheses.

Customer Experience 121

Customer Experience Metrics Banking Feedback 121