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Why Technology Won’t Help You Understand Your Customers

C3Centricity

Do you believe that using technology to understand customers is the only way today? In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! The Current Situation with Data. Data is everywhere and most organisations are drowning in it!

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Top 15 CRM Software Awards 2015/16

CSM Magazine

Based on rigorous testing of CRM software applications from around the world, ISM has announced the winners of the 2015/16 Top 15 CRM Software Awards. ExSellence 6.02 – by Optima Technologies, Inc. SalesTalk – by SalesTalk Technologies, Inc. Maximizer CRM 2015 R2 – by Maximizer Software Inc. C2CRM – by Clear C2, Inc.

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CMO Perspectives (11th Jan, 2015)

Customer Interactions

Marketing tools and platforms will play a greater role than ever in 2015. Still others are software, like big data analysis technologies. Others are techniques like customer journey maps and SEO. The articles in this week’s CMO Perspectives offer practical overviews of the benefits and uses of each.

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Contact Center Trends 2021: The CX Watershed

Fonolo

I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. The investments in infrastructure and technology to make remote working possible won’t vanish.

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Deepfake Audio Detection in the Call Center

pindrop

Additionally, the detection of wideband deepfake audio has been the focus of the research community where academic and industrial competitions such as the ASVspoof were conducted since 2015, and where Pindrop technologies always showcase high performance and good generalization ability. Contact us right now to learn more.

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The Best Natural Language Processing (NLP) Solutions Providers

CSM Magazine

In general, Addepto’s services consist of comprehensive consulting services regarding big data analytics and data science, business intelligence (BI), machine learning (ML), artificial intelligence (AI), and even AI software development. Businesses use this technology to: Convert website visitors into leads. SoundHound.

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2015 Cars Online “The Selfie Experience” Study by Capgemni

Natalie Petouhof

Tweet As the connected customer experience continues to evolve, Cagemini today released the 16th annual global automotive study, The 2015 Cars Online “The Selfie Experience” Phones have become “the” selfie device, now this study shows consumers want that same personalized experience as a segment of one.