Beyond Philosophy
MAY 14, 2015
People like the convenience of self-service. More and more of your Customers believe access to self-service options is essential to their relationship with your business. Knowing this, it is critical that you plan your self-service options well. Clearly, more Customers want self-service options.
CSM Magazine
FEBRUARY 9, 2021
Encourage self-service guided advice – at EBI.AI Support efficient problem capture – things go wrong even in the best managed buildings. To offer quick service when things go wrong, commercial and resident property estate agency JLL launched “Property Bot”. Established in 2014, EBI.AI About the Author.
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CCNG
OCTOBER 19, 2022
(Adobe, 2022) 75% of marketing & CX practitioners have observed a surge in existing customers using digital channels (Adobe, 2022) 74% of CX professionals say creating a seamless customer journey across assisted and self-service channels is “important” or “very important.” Emplifi, 2021) Experience-driven businesses grew revenue 1.4
Eptica
JUNE 15, 2016
Date: Wednesday, June 15, 2016 The 7 components of superior self-service systems. This is putting a major strain on the resources within customer service departments and can lead to lengthening response times, upset customers, lost revenues and rising costs. Self-service systems provide the answer.
Fonolo
NOVEMBER 17, 2020
“Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff. Perhaps more importantly, managers will look at ‘agent satisfaction’ as a critical differentiator.
Creative Virtual
OCTOBER 6, 2022
By Maria Ward, Account Manager & Knowledgebase Engineer. Back in 2014, the International Customer Management Institute (ICMI) published a report titled The Growing Need for Multilanguage Customer Support. This has opened up new possibilities for delivering multilingual customer self-service.
Beyond Philosophy
MARCH 31, 2015
Are they technology centers, with increased reliance on self-service devices, speed, and with minimal customer interface? Are they central, and primary, points of contact and interaction, where well-trained branch staff can build relationships and long-term value? Are they both? Are they neither?
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