article thumbnail

The Problem with Self Service

Beyond Philosophy

People like the convenience of self-service. More and more of your Customers believe access to self-service options is essential to their relationship with your business. Knowing this, it is critical that you plan your self-service options well. Clearly, more Customers want self-service options.

article thumbnail

5 Reasons to Boost Self-Service Using AI in Today’s Property Market

CSM Magazine

Encourage self-service guided advice – at EBI.AI Established in 2014, EBI.AI These assistants help clients to provide their customers with faster and better resolutions to their queries, and liberate front-line customer service agents from the dull, repetitive and mundane. About the Author.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

The 7 components of superior self-service systems

Eptica

Date: Wednesday, June 15, 2016 The 7 components of superior self-service systems. This is putting a major strain on the resources within customer service departments and can lead to lengthening response times, upset customers, lost revenues and rising costs. Self-service systems provide the answer.

article thumbnail

A More Personal Personalized CX

Creative Virtual

Back in 2013, V-Person technology became the first virtual agent offering to implement personalization – a recognition acknowledged both by the Patricia Seybold Group in their 2014 technology review and by the analysts at Gartner when they named Creative Virtual a 2015 Cool Vendor in Smart Machines.

article thumbnail

Contact Center Trends 2021: The CX Watershed

Fonolo

“Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff. That will shift in 2016, as self-service will become a critical factor in any successful multi-channel strategy.

article thumbnail

Making it Easy to Do Business the Way Customers Prefer

HGS

Self-service platforms are gaining in popularity because they allow consumers to take control of solving their own problem. According to the January 2014, McKinsey Quarterly, 75% of surveyed consumers said they would prefer to use online support if it were reliable and provided accurate and complete information. LEAVE A COMMENT.

article thumbnail

Multi-Lingual Digital Customer Service is Easier Than Ever

Creative Virtual

Back in 2014, the International Customer Management Institute (ICMI) published a report titled The Growing Need for Multilanguage Customer Support. Luckily for businesses, new technologies are making it easier for them to offer multilingual customer service on digital channels than it was in 2014.