Nicereply

MARCH 14, 2023

A book about leadership skills The Culture Map By Erin Meyer Published: 2014 Length: 290 pages The Culture Map should be an indispensable book on your shelf if you lead multicultural teams or have customers from different backgrounds (and that’s pretty much all of us). You’ve become the bad person in this scene.

Management 98

Management Call Center Metrics Entertainment 98

Help Scout

APRIL 29, 2021

For proof, compare this 2014 customer promise from Comcast — “We are committed to providing Comcast customers with a consistently superior customer experience” — to this recording from the same year. Look for ways to hear their voices regularly , perhaps on sales calls or in the support queue.

Customer Service 139

Customer Service Customer centricity Chief Customer Officer Metrics 139

Sykes

SEPTEMBER 29, 2020

” Jayme started her career with Clearlink eight years ago as a sales agent. “I’ve been able to take online classes and work with mentors and an executive coach. She worked as an account supervisor and operations manager until 2014, when she was promoted to account manager. Team Manager, Operations, SYKES Australia.

Accountability 98

Accountability Coaching Education Telecommunications 98

Sykes

SEPTEMBER 29, 2020

” Jayme started her career with Clearlink eight years ago as a sales agent. “I’ve been able to take online classes and work with mentors and an executive coach. She worked as an account supervisor and operations manager until 2014, when she was promoted to account manager. Team Manager, Operations, SYKES Australia.

Accountability 98

Accountability Coaching Education Telecommunications 98

Verint

DECEMBER 28, 2017

When I started this blog in 2009, I focused on the thorny issues involved with communicating across the sales-engineering interface®. The post-sale care and feeding of customers is relegated to just about everybody who had zero to do with acquiring these customers. Customer Unretention Syndrome results from 4 Sales Achilles Heels.

Customer retention 36

Customer retention Engineering Coaching Sales 36

Toister Performance Solutions

DECEMBER 26, 2017

Someone at Salesforce just thinks I am because the company profiled me in it's 2014 ebook, Secrets of the Most Productive Salespeople. A few weeks later, I received a call from a Salesforce sales representative. If you are a customer service leader, spend time training and coaching your employees on listening skills.

Coaching 62

Coaching Surveys Sales Contact Center 62

Customer Guru

MARCH 22, 2018

An MBTI (Myers–Briggs Type Indicator) certified practitioner, certified in Appreciative Inquiry and a Certified Professional Coach – Coaching for Transformation, he is immensely passionate about People Development and Coaching. In 2014, I decided that I wanted to be in another function.

B2C 65

B2C Finance Customer centricity B2B 65

Customer Guru

MARCH 22, 2018

An MBTI (Myers–Briggs Type Indicator) certified practitioner, certified in Appreciative Inquiry and a Certified Professional Coach – Coaching for Transformation, he is immensely passionate about People Development and Coaching. In 2014, I decided that I wanted to be in another function.

B2C 63

B2C Finance Customer centricity B2B 63

Balto

AUGUST 3, 2022

We limited respondents to those whose organizations contained sales, customer service, or collections contact centers. From training and coaching to software enhancements, investments allow you to scale your output without hiring, automate repetitive tasks, strengthen your funnel, and improve cross-functional collaboration and visibility.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Avaya

OCTOBER 10, 2016

The tech industry (software and hardware) typically falls well below that mark, with average scores in the 20s, which have been dropping over the past few years (Temkin Group, 2014 NPS rankings). Process automation and implementation of best practices in Services, Sales, and Operations have also driven customer satisfaction higher.

Benchmark 78

Benchmark Best practices Metrics Coaching 78

ChurnZero

MARCH 6, 2020

Founder Annette Franz shares a quote from sales expert Zig Ziglar that shows how a people-first philosophy is your business growth strategy: “You don’t build a business. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League . The good news is that…. Good for the employee is good for business.

Journey mapping 69

Journey mapping Benchmark Coaching Sales 69

CrazyCall

APRIL 9, 2019

There are dozens of hundreds of rankings devoted to sales influencers and experts across different industries and the world in general (we’ve also published one ). We’ve decided to remedy the situation and created a list of 18 saleswomen who in our view play an essential role in the world of sales. Tiffani Bova. Tiffani Bova.

Sales 133

Sales Consulting Consulting Coaching 133

Comm100

MARCH 8, 2017

Kate Nasser, otherwise known as the People Skills Coach™, offers anyone who happens upon her Twitter page a wealth of knowledge on topics such as how to increase your impact and how to create positive customer experiences. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. Kate Nasser. KateNasser.

Customer Service 0

Customer Service Chief Customer Officer Customer centricity Scripts 0

SmartKarrot

JANUARY 28, 2022

It was transformed into the #GiveFirst hashtag at Techstars around 2014. . With the help of this novel concept, organizations can reap benefits across divergent functions of their SaaS setup, including sales, marketing, engineering, and customer success. This should not be another sales pitch. Like what you are reading?

Management 10

Management Brand ambassadors SaaS Engineering 10

CustomerSuccessBox

JUNE 8, 2022

We’re seeing issues with, you know, companies not that our product lead and not having the product team own the churn rate, we’re seeing sales teams, bringing in customers that are completely not aligned with the main business use case that are not a good fit for the company and they churn. Q: Please introduce yourself.

Management 52

Management Upselling Accountability Metrics 52

Amity

OCTOBER 31, 2016

Uberflip has always had a strong marketing team because, after all, we’re a content marketing platform, the sales team has grown a ton over the last couple of years, and we have an amazing, fast-growing engineering team that’s built an amazing product. How did you personally get started in Customer Success?

Coaching 0

Coaching Engineering Upselling Marketing 0

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Callminer

SEPTEMBER 5, 2017

With a unique blend of marketing and communications experience coupled with a background in behavioral and situational analysis, she brings metrics-driven results and the ability to focus sales and marketing efforts in a direction that offers the highest potential for long-term, sustainable growth. Who is coaching the coaches?

Call Center 140

Call Center call center software outsourcing Coaching 140

Amity

APRIL 24, 2017

Since 2014, Loopio has been helping hundreds of companies win more business by supercharging their response process for RFPs, RFIs, and Security Questionnaires. Along with my two Co-founders, we created Loopio in January of 2014. I started my career as a Developer, and I also worked in Sales for a couple of years.

Metrics 93

Metrics Sales Best practices Customer advocacy 93

Amity

JANUARY 11, 2018

When she joined in 2014, Justine Burns was Jobber’s first Customer Success hire. We have a Product Coach Team, a Tier 2 Support Team, and a Support Team. Then, we noticed that product coaching impacted our abandon rate greatly. We decided to dedicate 2 people to full-time product coaching.

Abandon rate 94

Abandon rate Coaching Feedback Metrics 94

SmartKarrot

JULY 27, 2020

The 10 Principles Behind Great Customer Experiences – Penned by Matt Watkinson, this book bagged the CMI Management Book of 2014 award as well as the Innovative & Entrepreneurship Category at CMI Awards 2014. Interestingly, this provides a one-on-one coaching program for customer success executives.

SaaS 10

SaaS Chief Customer Officer Benchmark Customer retention 10

delighted

APRIL 5, 2019

You can also use post-purchase feedback to refine and increase success in the sales process. At the beginning of 2014, the company experimented with adding an extra step to the shipping process. Remember, promoters “…can amplify your strengths, drive referrals, coach new users, and even help guide the product roadmap.”.

Feedback 43

Feedback Customer Experience Surveys Best practices 43

Comm100

OCTOBER 11, 2017

With a dedicated customer service staff working alongside marketing, IT, sales, and more, customer issues can be handled at once, without any annoying transfers. Before Hertz shifted from a marketing-centered social media strategy to a jointly-owned system in 2014, the marketing department had control over the company’s social media accounts.

Customer Service 49

Customer Service Customer Care Morale Marketing 49

Callminer

NOVEMBER 18, 2020

A study from 2014 found that most people were not willing to stay on hold for longer than 13 minutes. Example includes random sampling calls and scoring performance through a quality monitoring program, providing reporting and remediation coaching. Sean McPheat is the CEO of MTD Sales Training. Sean McPheat. seanmcpheat.

Contact Center 345

Contact Center Call Center Gamification Wait times 345