BlueOcean

DECEMBER 16, 2019

While so many of us are off celebrating the festive season for days at a time, there are scores of people on the frontlines working to keep everything running smoothly in industries ranging from health care, to transportation, to broadcasting to, yes, customer care. at Blue Ocean. Constant and Effective Communication.

Contact Center 62

Contact Center Morale Gamification Transportation 62

Robert Davis

OCTOBER 22, 2019

Provide expert training, coaching, consulting and support. Davis and Associates in 1977, founder and CEO Bob Davis has built an industry-leading contact center training, coaching, consulting and support firm serving Fortune 500 companies across a wide array of industries. Since starting Atlanta-based Robert C. About Robert C.

Coaching 48

Coaching Call Center Consulting Consulting 48

Fonolo

NOVEMBER 17, 2020

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. Historic Call Center & Customer Experience Trends. According to the State of Customer Service , the ability to calculate the return on investment from customer care is a weak point. The Surge of Mobile Customer Care.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Evan Shumeyko.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Amity

OCTOBER 31, 2016

It might help to start with a bit of a history, give that, relative to other teams here at Uberflip, Customer Success is still very new. We’ve had a customer support team right from the founding of the company in 2008 and from the start, our support team has been wowing customers with their dedication and passion.

Coaching 0

Coaching Engineering Upselling Marketing 0

Callminer

SEPTEMBER 5, 2017

With a unique blend of marketing and communications experience coupled with a background in behavioral and situational analysis, she brings metrics-driven results and the ability to focus sales and marketing efforts in a direction that offers the highest potential for long-term, sustainable growth. Who is coaching the coaches?

Call Center 140

Call Center call center software outsourcing Coaching 140

Comm100

OCTOBER 11, 2017

Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. This is also possible for companies whose social media team comes from a single department, and who aren’t fully versed in the ins-and-outs of responding to customers as a team.

Customer Service 47

Customer Service Customer Care Morale Marketing 47