Vonage

OCTOBER 22, 2015

However, John highlights that in CCMC’s 2013 Customer Rage Study it was found that only 2-4% of Americans use social media as their preferred contact channel and, in most cases, they’ll first give businesses two opportunities to solve the problem by phone or email. Ten Critical Technologies to Transform Customer Engagement.

Technology 113

Technology Customer Service Gamification Wireless 113

Avaya

OCTOBER 25, 2017

Executives claim this new model—debuted in 2013 as the first deployment of its kind in Europe—is already 30% more productive than the company’s previous decentralized model. IDC’s ebook “Remaking the Branch in the Era of Digital Banking” provides a deeper understanding of the branch in today’s era of digital banking.

Banking 58

Banking Telecommunications Big data Self service 58

SmartKarrot

SEPTEMBER 18, 2020

Founded in 2013, it has issued 5000 credentials for its professional clients. Additionally, the company makes eBooks, mobile applications and digital curricula. It was founded in 2013 and utilized by over 2 million students and 75.000 teachers in school districts nationwide. Accredible. Location: San Francisco. Location: Ohio.

SaaS 21

SaaS Education Coaching Healthcare 21

Babelforce

JANUARY 7, 2021

4 strategies to increase your CLV Your (free) eBook on contact center automation. The airline introduced conversational AI in 2013 and uses it (very successfully) to solve customer queries and gather data. #8 Get the eBook! Let’s start by getting on the same page – what exactly is Customer Lifetime Value?

Upselling 52

Upselling Airlines Contact Center Customer retention 52

SmartKarrot

JANUARY 5, 2021

An accomplished Customer Success strategist, Irit has the rich legacy of being voted as one of the Top 100 Customer Success Strategists since 2013. A thought leader and a remarkable writer, she has published several blogs, eBooks, and whitepapers around customer retention and customer health. Irit Eizips.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

Clarabridge

MARCH 8, 2017

This record-breaking number was an increase of about 40% over 2013, which was the previous high. To learn more about why a customer experience program is critical in the banking industry, read our ebook: CX for Banks. The Wall Street Journal reports that in 2014, US and European banks paid nearly $65 billion in penalties and fines.

Banking 45

Banking Management Finance Government 45

Clarabridge

MARCH 8, 2017

This record-breaking number was an increase of about 40% over 2013, which was the previous high. To learn more about why a customer experience program is critical in the banking industry, read our ebook: CX for Banks. The Wall Street Journal reports that in 2014, US and European banks paid nearly $65 billion in penalties and fines.

Banking 45

Banking Management Finance Government 45

CrazyCall

APRIL 9, 2019

Alice has authored the ebook Connecting Your Way to New Business, and created The BizTalk Blender®, a unique and innovative networking event designed to build professional relationships and engage business people in conversations that result in sales. Her clients rapidly and profitably increase sales by about 30% after working with her.

Sales 133

Sales Consulting Consulting Coaching 133

C3Centricity

DECEMBER 31, 2018

This article has been amongst the top twenty posts every year ever since it was first published back in 2013, a staggering five years ago! Once completed you will receive an email with a link to download the ebook “Secrets to Brand Building” for free – it’s normally US$ 4.95! Thanks for your help.

Journey mapping 83

Journey mapping Marketing Personalization Surveys 83