Fonolo

NOVEMBER 21, 2017

It acquired PrairieFyre in 2013, then Aastra (for $400m!) SPS had 2015 sales of $300 million and its estimated that this will push ConvergeOne’s revenue above the $1B mark. eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how call-backs can deliver concrete ROI. Mitel Acquires Shoretel.

Contact Center 129

Contact Center Abandon rate Call Center Technology 129

PeopleMetrics

JUNE 18, 2015

It also provides insights into how your sales team can deliver more value to make prospects happier. And hey, it's a nice, free ebook. Coral Springs Watertank Mural, 2013 by Community Foundation of Broward , CC BY-SA 2.0. Coral Springs Watertank Mural, 2013 by Community Foundation of Broward , CC BY-SA 2.0. CC BY-SA 2.0.

Customer centricity 107

Customer centricity Feedback Customer Experience Sales 107

Vonage

OCTOBER 22, 2015

A high proportion of businesses use their website’s homepage solely as a sales and marketing tool. Find out more about the innovative technology that can help differentiate your SMB from the crowd with our eBook, ‘ Small Business Guide to Cloud Communications ’ – or listen to the full webinar, Customer Experience 3.0:

Technology 113

Technology Customer Service Gamification Wireless 113

Avaya

OCTOBER 25, 2017

For example, using HD video conferencing and screen sharing, customers can remotely complete the full, end-to-end sales application process with on-site specialists. Executives claim this new model—debuted in 2013 as the first deployment of its kind in Europe—is already 30% more productive than the company’s previous decentralized model.

Banking 58

Banking Telecommunications Big data Self service 58

CrazyCall

APRIL 9, 2019

There are dozens of hundreds of rankings devoted to sales influencers and experts across different industries and the world in general (we’ve also published one ). We’ve decided to remedy the situation and created a list of 18 saleswomen who in our view play an essential role in the world of sales. Tiffani Bova. Tiffani Bova.

Sales 133

Sales Consulting Consulting Coaching 133

SmartKarrot

JANUARY 5, 2021

His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augmented customer engagement. An accomplished Customer Success strategist, Irit has the rich legacy of being voted as one of the Top 100 Customer Success Strategists since 2013. Irit Eizips.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

Babelforce

JANUARY 7, 2021

4 strategies to increase your CLV Your (free) eBook on contact center automation. A common solution is to define a maximum period between sales that counts as a retained customer. The airline introduced conversational AI in 2013 and uses it (very successfully) to solve customer queries and gather data. #8 Get the eBook!

Upselling 52

Upselling Airlines Contact Center Customer retention 52