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Top Contact Center Acquisitions of 2017

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It acquired PrairieFyre in 2013, then Aastra (for $400m!) eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how call-backs can deliver concrete ROI. What’s Inside: Lower Abandon Rate. Mitel Acquires Shoretel. In July, Mitel bought Shoretel for $530M, all cash. Reduce Telco Cost.

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Avaya Accelerates its Cloud Pivot with Reorg and Spoken Acquisition

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When I heard about this deal, the historic parallel that jumped out at me was the Genesys-EchoPass deal of 2013. eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how call-backs can deliver concrete ROI. What’s Inside: Lower Abandon Rate. Analysis from Opus here.).