CallSource Insights

OCTOBER 4, 2018

I started working for CallSource in January of 2009. After working in client support, I transitioned into an account management role and became one of the first account managers in our then-emerging healthcare vertical. Each month, we sit down with a CallSource employee to get to know them and their role a bit more. Name: Adam Kottler.

Healthcare 58

Healthcare Accountability Management Marketing 58

ijgolding

OCTOBER 28, 2015

What can we learn from the internet services from banking that we can utilise in designing healthcare services? Since 2009 Hellon has been creating unique and successful customer experiences for global companies like Nordea Bank, KONE, ABB and Teliasonera. If you spot a talented service designer, hold on to them.

Customer Experience 127

Customer Experience Banking Journey mapping Education 127

CSM Magazine

JUNE 27, 2018

While we are happy to chat to friends and colleagues using messaging, text, social media and email, when it comes to contacting our bank, insurance company or healthcare provider, we’re often sent to the back of the phone queue. Voice from the past. million Euros in 2014.

Scripts 40

Scripts Chatbots Enterprise Healthcare 40

Maru Group

APRIL 8, 2020

However, employees feel that the company has not done enough to provide hazard pay, paid sick leave for anyone showing signs of illness, expanded healthcare coverage for all employees, and to establish thorough sanitation measures. Workers across the US staged a “sickout” on March 31st, 2020, demanding these changes be put in place.

Healthcare 52

Healthcare Personalization Customer Experience Customer Service 52

NobelBiz

APRIL 9, 2024

call centers that handle patient information on behalf of healthcare providers and organizations are obligated to comply with the Health Insurance Portability and Accountability Act (HIPAA) that sets standards for the security and privacy of sensitive patient health information. HIPAA Regulations: In the U.S.,

Call Center 105

Call Center Telemarketing Healthcare Government 105

AWS Machine Learning

SEPTEMBER 6, 2023

Despite the great generalization capabilities of these models, there are often use cases that have very specific domain data (such as healthcare or financial services), because of which these models may not be able to provide good results for these use cases.

Advertising 100

Advertising Coaching Benchmark Education 100

SmartKarrot

FEBRUARY 15, 2022

He is a growth strategist working for the financial, healthcare, and insurance industries. She created the #customerserv chat in 2009 – a platform to discuss everything related to customer service. Evan Shumeyko. Evan Shumeyko is the director of Client Experience Strategy, BNY Mellon. Flavio Martins. Martin Hill.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

The Northridge Group

MARCH 8, 2024

By 2009, that number had increased to 15. Connect with a Healthcare Consultant The post International Women’s Day: A Closer Look at Some of the Women Who Drive NRG appeared first on The Northridge Group. In my former company, I was the first women to reach the level of vice president in a very male-dominated company.”

Consulting 135

Consulting Consulting Telecommunications Advertising 135

Transparent BPO

APRIL 3, 2020

Our company was founded in 2009 and, currently, runs a brick and mortar operation out of three physical sites in Belize City, Belize, Central America, and a work-from-home operation based in the Philippines. Fahrenheit would be sent to the doctor and not allowed to return until cleared by a healthcare professional.).

Contact Center 120

Contact Center outsourcing Transportation Government 120

Comm100

NOVEMBER 13, 2022

Healthcare provider needing faster support. In a fast-paced industry like healthcare , time is money for both customers and providers. To see better service in less time, healthcare providers can introduce omnichannel support to cut down on the time agents spend searching for client information. Founded: 2009.

Customer Service 85

Customer Service Multichannel Chatbots Healthcare 85

AWS Machine Learning

AUGUST 26, 2022

healthcare life sciences customers accelerate their AWS cloud adoption. A mortgage packet may contain several other documents, such as a paystub, W2 form, bank statement, credit card statement, and employment verification letter. In her spare time, she likes reading about new technologies and playing board games.

APIs 87

APIs Banking Accountability Analytics 87

AWS Machine Learning

JANUARY 30, 2023

In this post, we discuss how distributed training can be applied to tabular data (a common type of data found in many industries such as finance, healthcare, and retail) using Dask and the LightGBM algorithm for tasks such as regression and classification. For the NYC taxi data, we use the yellow trip taxi records from 2009–2022.

Benchmark 82

Benchmark Construction Metrics Big data 82

SmartKarrot

JANUARY 18, 2022

Indian SaaS enterprises deal with a wide variety of clients across finance, education, healthcare, and wellness. Found in 2009 by Harishankaran Karunanidhi and Vivek Ravisankar, Hackerrank is a corporate company that offers a tech-hiring solution. The report also highlighted that the spending in space went up to 170% in 2020.

SaaS 11

SaaS Finance CRM Analytics 11